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Coaching and Developing Employees

with Lisa Gates
image's PMI® Program
This course qualifies for 1.00 PDUs towards maintaining PMI® certification. Learn More

Video: Welcome

Learn how to coach, transform, and empower employees and teams in ways that increase retention and improve the bottom line.
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Coaching and Developing Employees
Video Duration: 0s 1h 5m Appropriate for all


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In this course, business coach Lisa Gates teaches managers to harness the power of coaching in the workplace. Learn the benefits of developing your team and helping employees build their skills in ways that transform and empower them to do more productive and engaging work. Then discover how to build your own leadership and coaching skills and equip yourself with tools that encourage insight and growth. The course wraps with a look at how you can maintain the coaching momentum in the workplace and address common challenges.

This course qualifies for 1 Category A professional development unit (PDU) through, PMI Registered Education Provider #4101.

Topics include:
  • Finding time to coach
  • Establishing a relationship with your employees
  • Asking powerful questions
  • Becoming an active listener
  • Maintaining accountability
  • Using questionnaires and self-assessments
  • Aligning professional goals with company objectives

  • The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


(MUSIC). Think about your own career for a moment. How valuable would it be to you to have a boss who's completely invested in your professional aspirations? A coach who's committed to your growth and your company and career? Great, right? Now, think about your team. Do you think they want the same thing? Of course they do. Because developing your employees is not just a good idea, it's imperative.

And here's why. Engaging your people's sense of purpose and cultivating mastery is what drives company objectives profitability breakthroughs and market distinction and reputation. So I'm going to give you a set of coaching practices and development tools to use in your daily conversations. These tools will take the heavy lifting off of you and place responsibility squarely with your employee. Throughout this course, we'll be showing short vignettes with Michelle, a manager, and Eric, one of her employees. These demonstrations will help you put the coaching skills and practices I'm teaching into use right away.

In baseball, you might coach a player to refine their stance, their grip, and their swing. But you don't run the bases for them. So coaching is not doing and it's not telling people what to do. It's guiding, questioning, prompting, and encouraging forward movement. Most important, it's inspiring people to take ownership of their own careers. So, let's take ownership of your career and get started with Coaching and Developing Employees.

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