navigate site menu

Start learning with our library of video tutorials taught by experts. Get started

Brand Building Basics

Brand Building Basics

with Lorrie Thomas Ross

 


In this succinct course, author, speaker, and marketing expert Lorrie Thomas Ross provides an overview of the basics of branding your business or yourself through consistency, communication, and effective collateral. The course shows how images, messaging, and market positioning can help you build visibility and credibility among customers. It includes real examples of successful brands and how aspects such as color, logos, and fonts, not to mention a strong web presence, contribute to their success.
Topics include:
  • Understanding branding
  • Looking at trends and a gallery of brands
  • Positioning your brand in the marketplace
  • Integrating images and style
  • Developing a business promise
  • Creating a style guide
  • Trademarking your brand
  • Tying together the print and web site design for a brand
  • Avoiding common mistakes

show more

author
Lorrie Thomas Ross
subject
Business, Online Marketing, Business Skills
level
Beginner
duration
25m 8s
released
Aug 07, 2012
updated
Aug 29, 2012

Share this course

Ready to join? get started


Keep up with news, tips, and latest courses.

submit Course details submit clicked more info

Please wait...

Search the closed captioning text for this course by entering the keyword you’d like to search, or browse the closed captioning text by selecting the chapter name below and choosing the video title you’d like to review.



Introduction
Welcome
00:04I am Lorrie Thomas Ross. Welcome to Brand Building Basics!
00:08Branding isn't just for big business.
00:10Marketplace perception can help or hurt our ability to succeed professionally.
00:15Branding applies to products, services, nonprofits, concepts, even people.
00:21Whether you are building your brand from the ground up or managing an existing
00:25brand, in this short course, we'll cover how to grab the reins of your brand.
00:30We'll start by clarifying the true meaning of branding, examine several
00:34successful brands, and explore helpful branding tools.
00:38Next, we'll dive into development.
00:40We'll cover everything from defining your brand to making a style guide.
00:44Lastly, we'll help you successfully manage your brand by looking at how to
00:48avoid common mistakes.
00:50Branding is what builds and boosts business.
00:53What kind of mark do you want to make?
00:55Let's get started with Brand Building Basics.
00:57See you in my course!
Collapse this transcript
Using the exercise files
00:00We've included exercise files that all lynda.com members can download and use to
00:05follow along with this course.
00:07These files include a creative brief template and a style guide template.
00:11To help you visualize the brand development concepts, we are applying them to a
00:16fictional company called No Obstacles Sport.
00:18As we go over how we develop their brand, keep your own brand in mind.
00:24Let's get branding!
Collapse this transcript
1. Defining a Business Brand
Understanding branding
00:00To successfully develop a brand we need to understand what branding is all
00:05about. There is much more to brand development and just making a logo.
00:08Let's take coffee for example.
00:10We don't choose coffee based on a logo, right?
00:13We may choose based on factors like the experience we have at the coffee shop or
00:17the aromas and taste of a store-bought coffee that we brew at home.
00:20The American Marketing Association defines a brand as a name, term, design,
00:26symbol, or any other feature that identifies one seller's good or service as
00:30distinct from those of other sellers.
00:33Branding is what sets apart and gives value to products and services that
00:38address the same need within a marketplace.
00:40The true meaning of marketing means maximizing relationships.
00:44Relationship building comes from new contacts, existing contacts, and referrals.
00:49One of the core pieces of relationship building is solidifying trust.
00:54We build trust with branding in the same way we build any relationship, through
00:58understanding, communicating, and connecting.
01:01Brand development and management helps us communicate, connect, and clarify what
01:05our concept is all about.
01:07This happens through visuals, messaging, and experience.
01:10Branding can include elements like name, tagline, logo, graphics, and colors.
01:16For some brands, sensory elements like sound, smell, and emotions come into play.
01:22Branding envelops how current and prospective customers feel about a product,
01:26service, concept, or individual.
01:29How do you want people to think, feel, and talk about you, your
01:33organization, product, or service?
Collapse this transcript
Exploring the gallery of brands
00:00To get our heads around the power of branding, let's explore a gallery of brands.
00:05Let's start with global brands: Nike, Apple, Starbucks, Wells Fargo, Maybelline.
00:12When you heard those names, what came to mind?
00:15You envision logos, ads. Think of experiences, value.
00:20Do you have a perception of who their customers are?
00:24Branding is what drives this.
00:25Nike's slogan, Just Do It,
00:28and famous swoosh logo defines their athletic apparel, shoes, and even sports equipment.
00:33Apple's famous brand is more than an icon.
00:36They are known to have a brand personality that evokes experience, innovation,
00:41simplicity, and user-friendly design.
00:44Starbucks is a brand that evolved from coffee to becoming a culture, selling
00:48music, products, being a place for meetings, and giving back.
00:52Maybelline's "Maybe she's born with it.
00:55Maybe it's Maybelline" tagline is catchy, memorable, and evokes value.
01:00Note that all these companies offer products and services that other companies
01:04sell as well, but the distinction comes through,
01:08thanks to the power of branding.
01:10Branding isn't just for big global businesses or product-based businesses;
01:14branding applies to local businesses like your favorite drycleaner.
01:18It can be applied to online-only businesses, can powerfully position
01:22nonprofits, and even generate support for concepts like recycling or breast-cancer awareness.
01:28Branding has even evolved to personal branding.
01:31For example, to build a personal brand people buy their own domain names and use
01:35social media tools like LinkedIn, Facebook, YouTube, blogs, and Twitter.
01:40Now that we've looked at some global brands and their success, let's talk about
01:44the power of positioning.
Collapse this transcript
Positioning your brand
00:00Brand positioning focuses on the identity or impression we want to make on our
00:05current and prospective customers.
00:07Positioning is all about perception.
00:10To start the brand-development process, it's important to understand the basics.
00:15We'll begin with a branding brainstorm to help you get clear on your
00:18differentiation in brand promise.
00:21You can follow along with these questions in your worksheet.
00:24This can be downloaded by all lynda.com members as an exercise file for the course.
00:29First, who are you?
00:31Are you a product, a service. Keep it simple.
00:34Next, what you do and who do you serve? Get clear on who your target market
00:40or markets are and what motivates them. What are their needs. How can you help them?
00:46Next, you need to be clear on how you differentiate yourself. What is your point
00:51of distinction? Why you versus the competition. Lastly, what is your promise?
00:57If you need a little help to finding your promise, my advice is start by
01:01answering the simple question: Why are you doing what you do?
01:06Let's take No Obstacles Sport for example.
01:08No Obstacles Sport is an athletic clothing product line.
01:12Their target market is a working professional who needs clothing that looks
01:16polished but can allow them to move into activity seamlessly.
01:21Their point of distinction is their clothing's purpose;
01:23it functions for work and out and about, because busy lifestyles require clothes
01:28that unlock barriers.
01:30No Obstacles Sport's brand promise is to create professional, purposeful active-
01:35wear so there are no excuses to being active and healthy.
01:38As I talked about various positioning points for No Obstacles Sports, you
01:43probably started to get an impression of their brand, and that was without seeing
01:47images of the logo or product photos.
01:50That is what powerful positioning is all about.
01:53Now, it's your turn.
01:55Take the creative time to ask these critical questions and brainstorm.
01:59This exercise leads the foundation for building your brand.
Collapse this transcript
Using images and style to support messaging
00:00In marketing, we communicate with words as well as visuals, so the images and
00:05style that are selected for a brand can help support and reinforce messaging.
00:09Appearance does matter when it comes to brand development and ongoing brand management.
00:14The logo is one of the most obvious brand identifiers that helps make a mark.
00:18A logo is a visual that identifies the brand. The name is designed with a font.
00:24The selected font is called a font treatment.
00:27Many brands have an image that goes along with the brand, often called an icon,
00:32and it's not required for a brand to have both an icon and font together. Some
00:36brands just have a font.
00:37Let's take Nike for example.
00:40They are known for their swoosh image, but also have a specific Nike font.
00:44This font may or may not be used with the icon at all times, but as we know, the
00:49icon alone speaks for itself.
00:51Images and style support branding, everything from the logo, tagline, business
00:56cards, web site, blog, letterhead, and trade show collateral.
01:01Once you've selected a logo, the consistent use of it is a must.
01:05Develop a style guide for your logo.
01:08There is a style guide example included in the exercise files for No Obstacles Sport.
01:13There is also a template that you can ask your designer to complete so you have
01:17the keys to your brand's font, colors, and appropriate usage.
01:21Now that we've shown how to define your brand, in the next chapter we're going
01:25to start building it.
Collapse this transcript
2. Building a Brand
Developing a story
00:00Brands can be controlled if there is a clearly defined promise and that promise
00:05is consistently delivered.
00:07We start our brand's storytelling from a place of promise: brand promise.
00:13Take some time to define what your brand promise is about.
00:15FedEx's promise is that packages get there overnight, guaranteed.
00:21Nationwide Insurance promises that Nationwide is on your side.
00:25My company, Web Marketing Therapy, has a promise of healthy marketing advice and support.
00:29A brand promise can tap emotions, be a deliverable, or focus on experience.
00:35Here's the three things you need to address for a compelling brand promise.
00:41One, it must be credible.
00:44This means it must come from a place of heart, of authenticity.
00:48Make sure your brand promise is aligned with why you are in business.
00:51Two, the brand promise must have value or benefit to the people you want to serve.
00:58Third, and most importantly, promises are only good if they're kept.
01:03Your organization's storytelling becomes powerful story selling when the brand
01:08has a clearly defined and delivered promise.
01:11A cool logo won't do us any good if the experience doesn't match the promise.
01:15Some companies publicly share their brand promise or some choose to make it an
01:20internal company mantra.
01:22No matter how old or new your organization is, it is healthy to go back and look
01:26at your brand promise to see if there is one.
01:29If not, then there is a clear step to taking your brand-building process.
01:33Take time to be clear on how you or your organization want to be defined but also
01:38be open to receiving feedback.
01:40Customer surveys can be a great way to capture honest feedback.
01:44Listen and understand what the marketplace says about your brand, to ensure that
01:48there is no identity crisis that needs to be addressed.
01:51Once you're clear on your brand promise, you're ready to start communicating it.
Collapse this transcript
Developing a creative brief
00:00A brand's identity or story is communicated in a number of ways, including
00:05things like logos, taglines, business cards, stationery, and websites.
00:11Collateral like pens, caps, notepads, and even invoice design can support and
00:17reinforce brand communications.
00:19Think of brand design--any creative design for that matter--as a dance.
00:23There is a natural back-and-forth to the process.
00:26So how do you make sure that your vision is cleared to avoid wasting time and
00:31money going back and forth with unnecessary rounds of designs? Start by
00:35documenting your brand once with a creative brief.
00:39The creative brief is a communications tool to help manage design
00:43processes efficiently.
00:45You can use this to communicate your wants, needs, and expectations.
00:50If you're a designer, you may insist the client complete a brief before work
00:54starts, to have a consolidated set of directions, especially if several deciding
00:59parties are involved.
01:01A creative brief should be just that, brief.
01:04It includes short paragraphs.
01:07We've provided a worksheet called The Creative Brief in the exercise files to
01:11help you focus your conversations developing your brand assets.
01:16A creative brief includes information about your company: a business overview,
01:21marketing history, and the reason for the creative brief.
01:25Project details: explain the scope of the project, what it's for, when it's needs
01:30to be complete, how it may or may not tie into other marketing.
01:34Goals and objectives: describe your target audience, demographics, geographic
01:40location if applicable.
01:42Many briefs share information about the competitive landscape, value
01:47proposition--what's in it for the customer.
01:50If there are necessary communication points, bullet this out in the brief.
01:55Explain the ways you'll use this asset or assets.
01:59Will it be used online, on things like T-shirts. How does this tie into
02:03overall marketing strategy?
02:05Communicate design preferences.
02:07This can include any style guidelines like font, format, and colors.
02:12Describe the look and feel you want.
02:15Clarify budget requirements if there are any.
02:18Be sure to provide the list of contacts as well as their contact information, so
02:23the right people are included in the review process.
02:27Finally, to help illustrate the creative process, we also included the creative
02:31brief for no obstacle sport in the exercise files.
02:35The creative brief starts the conversation between you and the designer, or if
02:40you are the designer, you and the client.
02:42Be open to some back-and-forth discussions to get the final product right.
Collapse this transcript
Developing a logo
00:00To illustrate the process of selecting images, colors, and fonts, we're going to
00:05share the details of the real process we went through in developing the No
00:08Obstacles Sport logo.
00:11The marketing team took the first step in the process:
00:13they documented their ideas and criteria into the creative brief.
00:17If you have multiple stakeholders in the decision process, make sure that you
00:22consolidate all opinions in this document. A designer will want a brief
00:26before they start work.
00:28This step will save everyone a lot of time and frustration.
00:32During meetings to get consensus, someone on the team realized that No Obstacles
00:37has the acronym N-O, NO, which could feel negative if the logo emphasizes this.
00:43They added a line to the creative brief about the point so the designer didn't
00:46accidentally emphasize the "No" in the design.
00:51Sometimes challenges that emerge in the creative process can become great
00:54opportunities. Tools like the creative brief help organize and facilitate this.
00:59Once the designer received the brief, step two began: design.
01:05He did his first designs in black and white only.
01:08Sometimes when colors are included in the first rounds it can derail focus
01:12on trivial things like, "can the green be brighter?" or "I don't like that shade of purple."
01:17In the first round of reviews the team realized that some of the concepts were
01:21not as gender-neutral as the brief specified, or reminded them of other company's logos.
01:27They threw these ones out immediately.
01:28They liked the horizontal logos more than the vertical ones.
01:33The horizontal logos work better for the website header design and on apparel.
01:38One of the designs that stacked the N and O so it didn't spell No was what the
01:44team asked for in the brief, but it unintentionally looked like a lock.
01:48Instead of throwing out this logo the team was inspired. They ask the
01:52designer to try the N-O, but in an unlocked manner. It worked yielding a brand distinction.
01:59Showing and telling the power of unlocking athletic barriers became part of the
02:03No Obstacles brand story.
02:06Here are examples of the second round of design.
02:09You'll see a more focused theme in this round thinks to feedback from the first phase.
02:14The team got back an unlocked icon in two versions: one with it fully centered and
02:19one with a coming slightly off the circle, which the team liked.
02:23The favorite font was presented with different layering features for the team to review.
02:29You'll also see in this round that the designer moved into color options.
02:33The team made their final decision based on visual appeal, but also on what
02:37would embroider easily and work well across all brand usage.
02:42No Obstacles Sport came out with a logo that they were all very happy with, and
02:47the creative process yielded a cool unlocking icon that wasn't part of the
02:51original creative direction.
02:52As you have seen, the power of creative collaboration is an organic process.
02:58Remember that respect is reciprocal.
03:01Focus first with the creative brief, then let the design process be a
03:05creative conversation.
03:07Lastly, wrap up the final product with a style guide, which we'll explore next.
Collapse this transcript
Developing a style guide
00:00The use of logo and brand identity across all media needs to be consistent.
00:05A style guide is a document that communicates directions to any creative
00:09professional or marketer using your logo.
00:12Guidelines in the style guide help protect your logo usage and keep
00:16branding consistent.
00:18Create guidelines to instruct how you want your brand to be depicted.
00:23If you're a designer, the style guide makes a great completion to your
00:27logo design projects.
00:28The No Obstacles Sport identity branding and style guide is included in your
00:33exercise files so you can see what a final style guide looks like.
00:38It addresses the logo's meaning and physical representation guidelines,
00:42alternative representations like black and white and gray scale.
00:46You'll want your style guide to clarify things like colors, called PMS colors;
00:50which stands for Pantone Matching System, fonts used in logotype; fonts used on
00:56web sites; and other fonts used on collateral-like e-books.
01:00You can also use your style guide to address logo don'ts.
01:03This is not something to be shy about.
01:05Make sure anyone using your logo reviews your style guide to ensure consistency.
01:10Use the style guide as a template to get parameters from your designer, or if you
01:15are a designer, you can use this as a tool to ensure your work is used
01:18consistently by your client.
Collapse this transcript
Creating consistent communication and collateral pieces
00:00Consistency is king when it comes to brand building.
00:03Marketing is about making relationships, and branding is one of the most critical
00:07pieces in the relationship-making marketing toolkit.
00:11To help maintain consistency, be sure to share your brand promise with all
00:15members of the organization.
00:17Artists aren't the only ones delivering brand experiences for an organization.
00:22People on the phone talking with customers, people sending invoices and emails
00:26are part of the overall brand experience.
00:29Make sure your logo is being used consistently.
00:32This is where a style guide helps: on business cards, invoices, stationary
00:37and emails and online.
00:39Is your messaging on brand? Does your company have a tagline.
00:43If so, is it being used properly throughout all marketing collateral?
00:47See how No Obstacles Sport has their logo and they also have a logo with their tagline.
00:53Their web site has consistency with the logo usage. Fonts compliment the logo.
00:58Branding can translate over to experience something like building. No
01:02Obstacles Sport designed invoices and stationery that reinforce a consistent brand experience.
01:09No Obstacles Sport took their brand consistency to a larger level when they
01:13designed their social media to be on brand.
01:16Here you'll see their new Facebook Timeline header, their YouTube channel
01:20design, and their blog.
01:22There is a saying in marketing: tell them, tell them what you told them, and
01:26tell them one more time.
01:28We need to follow the saying and make sure that our brand is communicated
01:31consistently across all channels.
Collapse this transcript
Trademarking a brand
00:00Protecting your brand assets, like the tagline, company name, and even artwork,
00:04are part of the brand-development process.
00:07Often attorneys are hired to help manage this.
00:10A brilliant brand is a great marketing asset. With a desirable brand comes threats.
00:16Other organizations may look to capitalize on the good will you establish by
00:20using identical or similar assets.
00:23One way to protect your brand is through trademarking.
00:25There are different types of trademarks, which a qualified attorney or a
00:30trademarking expert can expand upon.
00:32For most brands, obtaining federal trademark protection with the US Patent and
00:36Trademark Office, known as USPTO, is generally the best option for a company
00:42selling products or providing services.
00:45When a company owns a federal trademark registration for their company name,
00:49tagline, or brand, it excludes others from using the same, or a confusingly similar,
00:54trademark anywhere in the United States.
00:57It also gives a company the R symbol, which shows that it is
01:01federally registered.
01:03A registered trademark may increase the value of a company and it's appeal to
01:07partners, buyers, and customers.
01:10It also strengthens a company's legal power if another organization is
01:13infringing on its trademark.
01:16To protect your brand assets, you can speak to an expert.
01:19For initial investigation, you can visit uspto.gov to do searches for your
01:24company name or tagline.
01:25When you start going down the path of trademarking, don't forget to protect
01:30important artwork like your logo icon.
01:32So we've tackled defining a business brand and building a brand--a whole lot in
01:37a short amount of time.
01:39Lastly, we will look at avoiding common branding mistakes.
Collapse this transcript
3. Succeeding by Avoiding Common Mistakes
Planning for success
00:00The number one mistake in branding is failing to plan.
00:04Your brand will have an identity, whether you manage it or not.
00:07I like to start any marketing planning process with three simple steps:
00:12assess, optimize, and new.
00:15First, you need to critically assess your brand.
00:18We have covered defining your brand, developing your brand, and
00:22avoiding critical mistakes.
00:24These chapters address multiple points that can help you assess where you are at
00:28in the branding process.
00:30The assessment phase helps you see where you want to go, what may be missing, or
00:35what needs to be fixed.
00:37Once your assessments are documented then you can move into optimization.
00:42This is where you take steps to add or fix parts of your brand as needed.
00:45For example, you are building a new brand.
00:48It becomes clear that you need a style guide to ensure your logo is being used
00:52properly across all marketing channels.
00:55Once you fix things that are working to support your brand, then move into new channels.
01:01New brand channels can include things like adding a tagline to reinforce brand promise.
01:05They can also include designing brand collateral like giveaways, trade show
01:09booths, or web assets.
01:11Speaking of web assets, things like social media pages, blog content, and online
01:17press releases are examples of web assets that can support your brand.
01:22Now that we are clear on the importance of planning in branding, let's look at
01:26another big branding mistake: inconsistency.
Collapse this transcript
Being consistent
00:00The second biggest branding mistake is allowing inconsistencies to occur.
00:05This can be simple things, like the chosen font type of a logo isn't treated the
00:09same way throughout marketing collateral, or it can be an inconsistency in a
00:14company's brand-promise delivery like boosting about commitment to customer
00:17service while untrained sales staff can't solve problems.
00:21With a brand you can't just set it and forget it.
00:25Brand management does not end after the logo is designed.
00:28It's an ongoing journey.
00:30For image consistency, make sure that you have a style guide.
00:35For brand-promise consistency, document it, and share internally with staff.
00:40Be open in getting customer feedback to see if their perception of your brand matches.
00:45Many organizations share their promise publicly, sometimes on web sites, at the
00:50end of press releases, or as a tagline.
00:52We are never done reminding someone why they want to do business with us.
00:57It's your job to continually reinforce a customer's choice to support you.
Collapse this transcript
Integrating the power of the web in branding
00:00The last mistake you want to avoid in branding is discounting the power of the
00:04web as a branding tool.
00:06Our web communication, search results, social media messages, and more are
00:10all part of branding.
00:12Remember to integrate the power of the web into your brand.
00:15Here's an example of No Obstacles Sport's brand integration.
00:20Their blog, called Athletic Obstacles Unlocked, shares tips and advice for their
00:25professional target market.
00:27The brand voice is further integrated online with social media via Twitter and Facebook.
00:33You can see the design, as well as the profile language, communicates the brand message.
00:37The design is consistent with the style guide's colors and logo usage.
00:41Whether you're a small business, large corporation, or non-profit, make sure that
00:47the people managing your web presence understand your brand.
00:50For more information on online marketing, check out my course called Online
00:54Marketing Fundamentals in the online training library, here at lynda.com.
Collapse this transcript
Conclusion
Final thoughts
00:00Branding breathes life into your organization.
00:03It's how the distinction of your products, services, or concepts come alive.
00:08Howard Schultz of Starbucks said, "Customers must recognize that you stand for something."
00:14From your name, logo, promise, story, and messaging, it's time to own your brand
00:19to build and boost business.
00:22I recommend you go back to the exercise files that we've provided. Use these
00:26tools in a three-step process of assess, optimize, and new, to put your ideas into action.
00:32What do you stand for? Is this communicated clearly?
00:37Grab the reins of your brand, so it shows what you stand for and helps you stand
00:41apart from the competition.
00:43Enjoy the journey!
Collapse this transcript


Suggested courses to watch next:

Online Marketing Fundamentals (1h 47m)
Lorrie Thomas Ross

Email Marketing Basics (56m 57s)
John Arnold


Social Media Marketing with Facebook and Twitter (5h 27m)
Anne-Marie Concepción

Thinking Like a Leader (52m 18s)
Dave Crenshaw


Are you sure you want to delete this bookmark?

cancel

Bookmark this Tutorial

Name

Description

{0} characters left

Tags

Separate tags with a space. Use quotes around multi-word tags. Suggested Tags:
loading
cancel

bookmark this course

{0} characters left Separate tags with a space. Use quotes around multi-word tags. Suggested Tags:
loading

Error:

go to playlists »

Create new playlist

name:
description:
save cancel

You must be a lynda.com member to watch this video.

Every course in the lynda.com library contains free videos that let you assess the quality of our tutorials before you subscribe—just click on the blue links to watch them. Become a member to access all 104,069 instructional videos.

get started learn more

If you are already an active lynda.com member, please log in to access the lynda.com library.

Get access to all lynda.com videos

You are currently signed into your admin account, which doesn't let you view lynda.com videos. For full access to the lynda.com library, log in through iplogin.lynda.com, or sign in through your organization's portal. You may also request a user account by calling 1 1 (888) 335-9632 or emailing us at cs@lynda.com.

Get access to all lynda.com videos

You are currently signed into your admin account, which doesn't let you view lynda.com videos. For full access to the lynda.com library, log in through iplogin.lynda.com, or sign in through your organization's portal. You may also request a user account by calling 1 1 (888) 335-9632 or emailing us at cs@lynda.com.

Access to lynda.com videos

Your organization has a limited access membership to the lynda.com library that allows access to only a specific, limited selection of courses.

You don't have access to this video.

You're logged in as an account administrator, but your membership is not active.

Contact a Training Solutions Advisor at 1 (888) 335-9632.

How to access this video.

If this course is one of your five classes, then your class currently isn't in session.

If you want to watch this video and it is not part of your class, upgrade your membership for unlimited access to the full library of 2,025 courses anytime, anywhere.

learn more upgrade

You can always watch the free content included in every course.

Questions? Call Customer Service at 1 1 (888) 335-9632 or email cs@lynda.com.

You don't have access to this video.

You're logged in as an account administrator, but your membership is no longer active. You can still access reports and account information.

To reactivate your account, contact a Training Solutions Advisor at 1 1 (888) 335-9632.

Need help accessing this video?

You can't access this video from your master administrator account.

Call Customer Service at 1 1 (888) 335-9632 or email cs@lynda.com for help accessing this video.

preview image of new course page

Try our new course pages

Explore our redesigned course pages, and tell us about your experience.

If you want to switch back to the old view, change your site preferences from the my account menu.

Try the new pages No, thanks

site feedback

Thanks for signing up.

We’ll send you a confirmation email shortly.


By signing up, you’ll receive about four emails per month, including

We’ll only use your email address to send you these mailings.

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

By signing up, you’ll receive about four emails per month, including

We’ll only use your email address to send you these mailings.

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked