Business Skills Training
Business Skill level
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.
Discover how to lead customer service teams to greatness.
Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.
Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.
“Wow! It just keeps getting better and better. I hate the fact that I will never be able to quit—I am now a lynda.com addict.” —Sharon W.
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