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Monday Productivity Pointers

Troubleshooting a remote computer with TeamViewer


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Monday Productivity Pointers

with Jess Stratton

Video: Troubleshooting a remote computer with TeamViewer

Jess Stratton here, and welcome to Monday productivity pointers. Now Team Viewer is free for personal use.
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  1. 6m 34s
    1. How to do a firmware update
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  2. 9h 7m
    1. Welcome to the series
      1m 13s
    2. Running a group meeting with coworkers
      7m 19s
    3. Recording and marketing chat on air
      8m 30s
    4. Creating a quick presentation
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    5. Presenting from an iPad or computer
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    7. Setting budgets and goals
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    9. Creating an online photo gallery
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    10. Kickstarter: Setting up your project
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    11. Driving traffic to your project
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    26. Troubleshooting a remote computer with CrossLoop
      4m 34s
    27. Troubleshooting a remote computer with TeamViewer
      3m 42s
    28. Taking screenshots from a PC
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    29. Taking screenshots from a Mac
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Monday Productivity Pointers
9h 14m Appropriate for all Mar 25, 2013 Updated Apr 14, 2014

Viewers: in countries Watching now:

In this series on productivity, author Jess Stratton takes you through the latest tools that will help you run your business and life more efficiently. Each installment covers a particular feature or technique in a different online tool, such as Google Apps, Skype, YouTube, Mint.com, Etsy, and more. Check back every Monday for tips on topics from recording and publishing video chats to managing your finances online.

Subjects:
Business Collaboration Productivity Home + Small Office Computer Skills (Mac) Computer Skills (Windows) Teacher Tools Education Student Tools
Software:
iOS
Author:
Jess Stratton

Troubleshooting a remote computer with TeamViewer

Jess Stratton here, and welcome to Monday productivity pointers. In the last video, I showed you how you can use cross loop to remotely control a friend or family member's computer, which is great when you're helping somebody who is not too technically savvy, because the interface is very simple to use. Today I'm going to show you how to use a piece of software called Team Viewer. Which is a little bit more robust than Cross Loop. For one, it uses stronger encryption. But secondly, even with the free version you can hold a meeting online with up to 25 people.

Now Team Viewer is free for personal use. But there is a pay version if you want to use this for your business. So let's get started and I'll show you how to remote control a computer with Team Viewer. So I installed Team Viewer, downloaded it, and have it running. And as you can see, the screen is already a little more complex than it was for Cross Loop, but you can still screen share. So like Cross Loop, choose whether you're the remoter or the remotee. You can also sign in and access saved computers. But for now, I'm going to remote control my producer Shay's computer again, so the first thing I need is Shay's partner ID. >> 657, space 881, space 362.

>> Then I can click Connect to Partner. So I also need to put in her password, so I'm going to need to find that out from Shea. >> 1126. >> Once I have that, I can choose Log On. Now it pops up. And as you can see, I'm connected in a Mac. So these programs don't care weather you're going back and forth from Windows to Mac. So this is Shea's computer. I can double click on it and remote control it just like I could with Cross Loop. Now up top is my menu bar.

This is where I can see things that I can do like send Control, Alt, Delete, change my view settings. Up here on this Audio Video tab I can also chat. This is great if I'm trying to remote control a family member's computer but we're not on the phone and I need something like a password input. I could just type something so that we can still communicate. And Shea could talk back if she wanted to. When I am done, if I want to stop the connection, I can just click this x in the top left-hand side.

Clicking close will end the connection. I click OK to get out of the Team Viewer's sponsored session message, and now I'm back to the Menu. Now there's one more thing I want to show you. Team Viewer is neat because you can actually host a meeting. If I come up here to this Meeting tab, I can choose Start Instant Meeting. This is great for family meetings with multiple people. I've got my meeting ID, now I can just tell whoever I want what this meeting ID is.

Because remember, on that main screen, just like I could put in a passcode to get to somebody else's computer, you can put in a meeting ID to join a meeting. And now this works just like other software, like GoToMeeting. I can see who's in my meeting. I can invite other people. I can even send them an email. They can click on it and get right in. And I can present my screen. When I'm all done, I click this x to close all connections, and I'm out of my meeting. So that's how easy it is to remote control somebody else's computer and have an actual family meeting with up to 25 people, all for free, using TeamViewer.

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