Monday Productivity Pointers
Illustration by Neil Webb

Conducting a voice call with a virtual team


Monday Productivity Pointers

with Jess Stratton

Video: Conducting a voice call with a virtual team

Hi there, I'm Jess Stratton and welcome to Monday Productivity Pointers. This week we're talking about Skype, the popular and free voice and video application that lets you keep in touch with you family, friends, clients, and customers. You can use Skype on a mobile phone, on a tablet, a desktop computer, or a laptop. This week, we'll be doing things like checking your equipment. Testing your microphone. Adding a contact and then initiating an actual voice call with that contact over the internet.
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  1. 10h 57m
    1. Welcome to the series
      1m 13s
    2. Running a group meeting with coworkers
      7m 19s
    3. Recording and marketing chat on air
      8m 30s
    4. Creating a quick presentation
      5m 37s
    5. Presenting from an iPad or computer
      3m 36s
    6. Migrating your accounts to
      9m 55s
    7. Setting budgets and goals
      7m 4s
    8. Collaborating on team documents
      5m 53s
    9. Creating an online photo gallery
      4m 58s
    10. Kickstarter: Setting up your project
      10m 41s
    11. Driving traffic to your project
      5m 48s
    12. Conducting a voice call with a virtual team
      6m 40s
    13. Adding video and chat notifications
      4m 7s
    14. Accepting a payment with Square
      4m 35s
    15. Using the Square Wallet
      2m 32s
    16. Setting up shop on Etsy
      6m 31s
    17. Tracking your Etsy sales with Shop Stats
      4m 9s
    18. Raising your Klout score
      7m 3s
    19. Earning Klout perks
      4m 55s
    20. Skydrive: Collaborating on team documents
      4m 56s
    21. Skydrive: Accessing files on the go
      2m 57s
    22. Setting up Google alerts to track your data
      5m 5s
    23. Removing a page from the Google search index
      4m 42s
    24. Browsing privately in public
      4m 38s
    25. Cleaning up your session before logging out
      5m 8s
    26. Troubleshooting a remote computer with TeamViewer
      3m 42s
    27. Taking screenshots from a PC
      4m 12s
    28. Taking screenshots from a Mac
      3m 36s
    29. Setting up Find My iPhone
      3m 36s
    30. Using iCloud to find an iPhone
      3m 49s
    31. Sampling color from the screen
      5m 27s
    32. Using for inspiration
      3m 22s
    33. Get an audio clip onto YouTube using iPhoto
      5m 49s
    34. Creating playlists and customizing your YouTube channel
      5m 41s
    35. Record your screen using QuickTime
      3m 14s
    36. Record your screen using CamStudio
      2m 34s
    37. Using Tempo Smart Calendar when you are going to be late
      3m 9s
    38. Using Twist to let your customers know where you are
      3m 38s
    39. Using Wunderlist to track multiple projects
      9m 0s
    40. Use the Wunderlist browser extension to create tasks on the web
      5m 46s
    41. Using Smart Mailboxes with Mac Mail
      6m 52s
    42. Customizing the Mac Mail View
      7m 13s
    43. What's a firewall?
      7m 36s
    44. What is the Cloud?
      4m 42s
    45. Creating your own recipe with IFTTT
      7m 19s
    46. Browsing existing recipes with IFTTT
      5m 7s
    47. Installing the Feedly browser extension
      6m 34s
    48. Customizing Feedly
      6m 53s
    49. Understanding the basics of Twitter
      9m 9s
    50. Using Tweetdeck to handle multiple accounts
      9m 14s
    51. Working with URL Shorteners
      5m 45s
    52. Using
      8m 31s
    53. Creating Quick Parts to re-use text
      6m 19s
    54. Moving your Autotext to a new computer
      6m 7s
    55. Shutting off access to social networks
      6m 18s
    56. Hiding taskbars
      2m 36s
    57. Exploring the iOS 7 Update
      10m 7s
    58. Running a productive online meeting
      3m 44s
    59. Getting meeting minutes faster
      6m 47s
    60. TextExpander for Mac
      7m 6s
    61. Breevy for Windows
      3m 44s
    62. Using Smart Folders on a Mac
      5m 52s
    63. Using Windows Libraries
      4m 25s
    64. Finding large attachments in your email apps
      5m 13s
    65. Use Ninite to install all your PC apps at once
      3m 30s
    66. Use Get Mac Apps to install your Mac apps at once
      2m 56s
    67. Creating a disposable email address with Guerrilla mail
      4m 7s
    68. Creating an email address that lasts only 10 minutes
      3m 16s
    69. Finding and adding local vendors to enhance your iOS reminders
      3m 45s
    70. Adding geofencing to Find My Friends
      3m 20s
    71. Turning a Word document contract into a PDF
      4m 1s
    72. Turning a PowerPoint presentation into a PDF
      4m 10s
    73. Resetting browser site passwords
      7m 11s
    74. Disabling toolbars, resizing screens, and accidentally closed tabs
      7m 42s
    75. Identifying your wifi's weakest link
      7m 59s
    76. Setting up dual band speed on your router
      7m 36s
    77. Add your social media activity to your website
      8m 54s
    78. Using WordPress mobile to update on the go
      4m 48s
    79. Matching the header row on your spreadsheet files
      8m 20s
    80. Using a formula to merge first and last name columns
      5m 58s
    81. Using JoliDrive to browse cloud app data
      5m 11s
    82. Using JoliDrive on an iPad
      4m 31s
    83. Finding deals on eBay using misspelled listings
      4m 18s
    84. Searching for promotional and coupon codes online
      5m 52s
    85. Sending real postcards from your computer with Postagram
      4m 25s
    86. Using Postagram to send a real postcard from your smartphone
      3m 55s
    87. Getting to Inbox Zero
      11m 4s
    88. Using existing GMail labels with Mailbox
      3m 19s
    89. Adding 2-step authentication
      3m 39s
    90. Enabling in-app PIN codes
      3m 31s
    91. Accessing your digital movies
      5m 20s
    92. Copying movies onto a device
      3m 25s
    93. Using Genius Scan to scan your documents
      3m 34s
    94. Sending your scans
      2m 41s
    95. Using Acrobat to ink sign a PDF
      4m 49s
    96. Writing a letter of recommendation
      7m 49s
    97. Constructing a successful press release
      4m 48s
    98. Troubleshooting wireless security
      4m 48s
    99. Writing a claim letter
      5m 22s
    100. The best reasons to try online chat customer service
      5m 9s
    101. How to do a firmware update
      6m 34s
    102. Siri, your iPhone assistant
      4m 48s
    103. Writing an email that gets read
      4m 51s
    104. Writing an email that requires action
      2m 54s
    105. Your Blu-ray questions answered
      3m 50s
    106. Using LittleBit to photograph your goal progress
      3m 9s
    107. Exporting WordPress blog entries
      3m 28s
    108. Understanding how Office 365 works
      5m 9s
    109. Using Waze for crowdsourced GPS
      2m 58s
    110. Downloading your Facebook timeline
      3m 10s
    111. Scheduling email with Boomerang
      4m 24s
    112. Google Labs for Calendar
      2m 58s
    113. Finding missing songs in iTunes on your iPhone
      2m 10s
    114. Requesting your Twitter archive
      2m 59s
    115. Using Doodle for easy group scheduling
      4m 59s
    116. Easily remote to another computer with
      3m 47s
    117. Keyboard shortcuts for YouTube
      2m 58s
    118. Easily annotate images with Skitch
      6m 4s
    119. Migrating to Google Apps
      9m 31s
    120. Get your Google Calendar schedule by email every morning
      3m 3s
    121. Blurring photos for posting on social networks
      6m 41s
    122. Using supplemental To Do apps
      3m 43s
    123. Getting alerts for Amazon price drops
      2m 36s
    124. Four tips to teach kids about websites
      8m 19s
    125. Caring for family members from afar
      4m 39s
    126. Using Google Sheets to make templates
      4m 35s

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Watch the Online Video Course Monday Productivity Pointers
10h 57m Appropriate for all Mar 25, 2013 Updated Oct 20, 2014

Viewers: in countries Watching now:

In this series on productivity, author Jess Stratton takes you through the latest tools that will help you run your business and life more efficiently. Each installment covers a particular feature or technique in a different online tool, such as Google Apps, Skype, YouTube,, Etsy, and more. Learn about topics ranging from recording and publishing video chats to managing your finances online.

Note: Monday Productivity Pointers is currently on a break, but stay tuned for new tutorials!

Business Education + Elearning
Jess Stratton

Conducting a voice call with a virtual team

Hi there, I'm Jess Stratton and welcome to Monday Productivity Pointers. This week we're talking about Skype, the popular and free voice and video application that lets you keep in touch with you family, friends, clients, and customers. You can use Skype on a mobile phone, on a tablet, a desktop computer, or a laptop. This week, we'll be doing things like checking your equipment. Testing your microphone. Adding a contact and then initiating an actual voice call with that contact over the internet.

Now there's actually a lot more that you can do with Skype. For example, you can send files, you can add people to your conversation and you can even have an instant message chat after the fact. So, let's get started and I'll show you how to do all those things. I'm logged into Skype right now. And before we can even start our conversation, we have to add our contact. I'm going to go over to Contacts on the left, choose Add Contact. And type in the name or email address of the person I'm looking for. In this case I'm going to type in Shea's email address and hit Enter. Here she is.

So before I can initiate a voice call with her, I have to invite her as a contact and she has to accept. So I'm going to click Send Shea request. I can type in a message if I want. This is useful if I have an unusual username and Shea won't recognize me. When you're ready, hit Send and the request is sent. So now what we'll have to do is wait for Shey to accept our request. While we're waiting, let's test our mic and make sure its going to work before we even bother calling Shey. I'm going to click Skype > Preferences, from the top of the screen.

Now I'm going to go over to the Audio and Video tab. Alright we know that our microphone is working because every time I speak, I can see these bars adjust. If it wasn't working, then you're not set to the right microphone. And you can use these drop downs and choose the right one until you see these bars appear. Now if no bars continue to appear, that may mean you might have a deeper hardware issue that needs to be solved before you can get into Skype. I can also see the webcam we have is working. But don't worry you can still use Skype even if you don't have a webcam.

In-fact this time around we're only going to use a voice call we're not even going to use the webcam. When we're all ready, I can close out of these settings and now let's see if Shea's accepting our request. She has indeed. So we can call Shea. However, if we weren't in this recent screen, we can still click on Contacts, come up here to the Search bar. I can type Shea And click this phone to initiate a call with her. It's also important to note that we're calling Shea over Skype. I'm not a premium paid member so that means that I can't call Shea's land line or cell phone.

Shea has to be using Skype and she has to be online and ready to go. Because this green icon, has a green tick mark next to it an it's colored in, I know she's online. So I'm going to click the telephone. It's going to call Shea. >> Hello. >> Hi Shea. How are you? >> Good, how are you? >> Good, thanks. Alright, we're ready to have our voice call with Shea. There's a couple of other neat things that we can do while we're talking to Shea. For one, I could mute my microphone. I can click this button and we're still in the call, but Shea can't hear me.

This is great if we're working on a call with multiple people and I'm at my house for example, the dog might start barking. If that happens, I can quickly mute my microphone and just unmute it when it's my turn to talk. We can also add other people to this call. If I click the plus sign, I can click Add people, and we can just start typing our contacts, for other people that we know. And enter them into the call. In this case, Juliana's not quite expecting us to call her so I'm going to hit Cancel. And show you some other things that you can do.

You can even send files. I can click this plus, choose Send Files, browse to my documents. Find my notes from last year's presentation file that we're talking about, hit Send. Here is the file. I can even chat and wait for Shea to accept the file. I can see right now that Shea's downloading it, so she can start opening it on her computer. And we can talk about it while we're both looking at it. You can also see that I can start chatting to Shea.

Even though we're talking, sometimes it's useful to still chat in the meantime. And I'm going to show you other ways how this chat is useful too. When we're all done with our conversation, I can click the Red Phone to discontinue the conversation. Bye Shea, sorry I'm hanging up on you. And you can still see our chat history. For example, you can see how I sent her the file. Up here on the left in our Recent conversations, this is the conversation between me and Shea. I can hit Enter, and we can still continue to have a conversation, even though we're not on an active Skype call.

Now this is really useful because our conversation is going to hang around in the recent conversations. So, even if I'm in my Skype home menu or looking at my contacts. If I ever need to tell Shea something quickly. I can see she's online, come down here, ask her if she's ready. And then we can continue to chat this way or I can simply click the Call button. I can send other files at any time by clicking that plus and choosing Send Files. And I can also add people at any time to our conversation.

So now that you've mastered the basics, I encourage you to explore all the options that Skype has. You could even this into a perpetual group task and keep inviting more people into it. I actually have some chats that have been going on for a good four years or so. You can have a paid subscription so you could do voice calls worldwide to any phone. And as you expand your client and customer base, you'll probably find that most of them, or at least of them, are already using Skype. It's very popular. Adding Skype and making yourself available to them is a means of keeping in touch with them, will ensure that they can find you when they need you.

And they'll definitely come to you before they come to a competitor.

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A: We publish a new tutorial or tutorials for this course on a regular basis. We are unable to offer a Certificate of Completion because it is an ever-evolving course that is not designed to be completed. Check back often for new movies.
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