Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member

The outer circle: Projecting nonverbal credibility

From: Building Trust

Video: The outer circle: Projecting nonverbal credibility

Let's look at the non verbal triggers first. Being chronically late even just a little late can be a huge trust buster. Posture can be a huge credibility booster.

The outer circle: Projecting nonverbal credibility

Let's look at the non verbal triggers first. And then we'll turn our attention to some of the verbal busters and boosters. Being chronically late even just a little late can be a huge trust buster. Dan may not realize it but he could be hurting his credibility with his unkempt appearance. His shirt isn't a good fit and it's not pressed. His hair and his folder leave him looking a little disheveled. People might unconsciously decide that if he can't pay attention to the details of his appearance that he also can't pay attention to details on a project.

Posture can be a huge credibility booster. Notice how Preston and Samantha sit up straight, make direct eye contact for at least three to five seconds, and keep their chins level. Our friend Dan on the other hand, sends a very different message with his posture. While he may want to appear casual and relaxed, a straighter posture would project more confidence and competence. Evenly distribute your weight on both feet when you are standing. Women keep your feet about hip distance apart, and men about shoulder distance apart.

Did you catch this one? When speaking, we always want to orient our body toward the person we're speaking to. Project your voice and articulate clearly, so that people don't have to strain to understand you. Notice how Samantha holds her body still, but turns her head so as to orient her nose directly toward Dan and Preston as she speaks to them. Her gestures are open and natural. She makes it easy to hear and understand her by speaking at about 170 words per minute, articulating clearly and speaking loudly enough.

These non verbals all boost credibility. Listen carefully to the inflection Samantha uses. >> No worries, and no, we haven't figured out why the counts are off. We thought you had the answer. I'm confident we'll figure it out. >> At the end of her statement, we know she's making a declarative statement, because her inflection dips down just a bit. Contrast that to Dan, who sounds as though he's asking a question, rather than making a statement. >> Our reps are telling us that they're getting two times as many calls. >> He doesn't sound very sure of himself. So why would others be sure of him? Appearance, posture, eye contact, voice.

Each one of these non verbal behaviors adds up to create a huge impact on your overall perception of credibility and trustworthiness.

Show transcript

This video is part of

Image for Building Trust
Building Trust

16 video lessons · 3491 viewers

Brenda Bailey-Hughes
Author

 

Start learning today

Get unlimited access to all courses for just $25/month.

Become a member
Sometimes @lynda teaches me how to use a program and sometimes Lynda.com changes my life forever. @JosefShutter
@lynda lynda.com is an absolute life saver when it comes to learning todays software. Definitely recommend it! #higherlearning @Michael_Caraway
@lynda The best thing online! Your database of courses is great! To the mark and very helpful. Thanks! @ru22more
Got to create something yesterday I never thought I could do. #thanks @lynda @Ngventurella
I really do love @lynda as a learning platform. Never stop learning and developing, it’s probably our greatest gift as a species! @soundslikedavid
@lynda just subscribed to lynda.com all I can say its brilliant join now trust me @ButchSamurai
@lynda is an awesome resource. The membership is priceless if you take advantage of it. @diabetic_techie
One of the best decision I made this year. Buy a 1yr subscription to @lynda @cybercaptive
guys lynda.com (@lynda) is the best. So far I’ve learned Java, principles of OO programming, and now learning about MS project @lucasmitchell
Signed back up to @lynda dot com. I’ve missed it!! Proper geeking out right now! #timetolearn #geek @JayGodbold
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ.

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

Join now "Already a member? Log in

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Building Trust.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferencesfrom the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Are you sure you want to delete this note?

No

Your file was successfully uploaded.

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.