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The outer circle: Credibility busters and boosters

From: Building Trust

Video: The outer circle: Credibility busters and boosters

We've made it to the outer level of our three trust building circles. We make calls about other people so fast.

The outer circle: Credibility busters and boosters

We've made it to the outer level of our three trust building circles. And in this circle we look at the things people can see about us in a matter of seconds, and frankly, I wish I didn't have to share this circle with you. I would love to live in a world where people didn't care what we look like on the outside. It wouldn't matter if I slouch a little too much, people wouldn't even notice that. They'd notice only my intellect. It wouldn't matter if you got soup on your shirt at lunch or didn't have time to press those trousers this morning.

Because people would only pay attention to how competent and kind you are. I wish we lived in a world where we were only judged based on what's in our head and our hearts, but, that's just not reality. People do make snap judgements about others. Shoot, even you and I do it. And those snap judgements are enduring. Students in one study were asked to watch a two-second video clip of a professor teaching. Just two seconds.

Then the students were asked to describe that professor. They did. They could make judgements in just two seconds about a person. But wait, it gets even more interesting. The adjectives those students used to describe the professor were remarkable similar to adjectives used by students who had sat through the professor's class for an entire semester. We make calls about other people so fast. And then those opinions tend to last. People are making snap judgements about us all the time as well, in two seconds or less.

Let's take a peek at some important two second credibility boosters and busters. Behaviors that can build, or detract from your credibility. Watch the following clip of three colleagues gathering for a meeting. Identify all the credibility boosters and busters that you notice. >> Hey guys, sorry I'm running late. Tell me you have it all sorted out, and you don't even need me? >> No worries, and no, we haven't figured out why the counts are off. We thought you had the answer.

I'm confident we'll figure it out. >> okay. Have you seen the data, latest data from corporate? >> No, not yet. >> Okay. Well, okay. So we have first quarter, second quarter, third quarter, fourth quarter. So we have the numbers for, for all of the quarters this year. And, So it, it's kind of weird because. Even though the, the, the counts look like they're trending downward over the course of the year, our regional reps are telling us that their call volumes are up by they're doubled.

Huh. Just kind of weird. >> You probably noticed some of the busters and boosters in that scenario. In the next couple of movies, we'll look at some of their specific non-verbal and verbal signs of credibility.

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Building Trust

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Brenda Bailey-Hughes
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