New Feature: Playlist Center! Pick a topic and let our playlists guide the way.

Start learning with our library of video tutorials taught by experts. Get started

Building Trust
Illustration by Neil Webb

The outer circle: Credibility busters and boosters


From:

Building Trust

with Brenda Bailey-Hughes

Video: The outer circle: Credibility busters and boosters

We've made it to the outer level of our three trust building circles. We make calls about other people so fast.

Watch this entire course now—plus get access to every course in the library. Each course includes high-quality videos taught by expert instructors.

Become a member
please wait ...
Building Trust
1h 0m Appropriate for all May 12, 2014

Viewers: in countries Watching now:

The "circles of trust" model is a helpful tool for describing relationships. In the innermost circle, you work on your trustworthiness and ethical decision making. In the middle circle, you work on your everyday relationships with colleagues and peers. In the outer circle, you project credibility and trustworthiness beyond your usual circle, building relationships that are based on mutual benefit.

In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.

Subjects:
Business Business Skills Career Development Leadership Management Communication
Author:
Brenda Bailey-Hughes

The outer circle: Credibility busters and boosters

We've made it to the outer level of our three trust building circles. And in this circle we look at the things people can see about us in a matter of seconds, and frankly, I wish I didn't have to share this circle with you. I would love to live in a world where people didn't care what we look like on the outside. It wouldn't matter if I slouch a little too much, people wouldn't even notice that. They'd notice only my intellect. It wouldn't matter if you got soup on your shirt at lunch or didn't have time to press those trousers this morning.

Because people would only pay attention to how competent and kind you are. I wish we lived in a world where we were only judged based on what's in our head and our hearts, but, that's just not reality. People do make snap judgements about others. Shoot, even you and I do it. And those snap judgements are enduring. Students in one study were asked to watch a two-second video clip of a professor teaching. Just two seconds.

Then the students were asked to describe that professor. They did. They could make judgements in just two seconds about a person. But wait, it gets even more interesting. The adjectives those students used to describe the professor were remarkable similar to adjectives used by students who had sat through the professor's class for an entire semester. We make calls about other people so fast. And then those opinions tend to last. People are making snap judgements about us all the time as well, in two seconds or less.

Let's take a peek at some important two second credibility boosters and busters. Behaviors that can build, or detract from your credibility. Watch the following clip of three colleagues gathering for a meeting. Identify all the credibility boosters and busters that you notice. >> Hey guys, sorry I'm running late. Tell me you have it all sorted out, and you don't even need me? >> No worries, and no, we haven't figured out why the counts are off. We thought you had the answer.

I'm confident we'll figure it out. >> okay. Have you seen the data, latest data from corporate? >> No, not yet. >> Okay. Well, okay. So we have first quarter, second quarter, third quarter, fourth quarter. So we have the numbers for, for all of the quarters this year. And, So it, it's kind of weird because. Even though the, the, the counts look like they're trending downward over the course of the year, our regional reps are telling us that their call volumes are up by they're doubled.

Huh. Just kind of weird. >> You probably noticed some of the busters and boosters in that scenario. In the next couple of movies, we'll look at some of their specific non-verbal and verbal signs of credibility.

There are currently no FAQs about Building Trust.

 
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.
Upgrade now


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ.

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

join now Upgrade now

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Building Trust.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferencesfrom the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Are you sure you want to delete this note?

No

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.