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In this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings—turning them into productive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usable framework that will help you lead and participate in meetings large and small and provides insight into how to schedule, conduct, and follow up on meetings with minimum time and maximum results.
The final step in the agenda is to review everyone's action items. Throughout the meeting, different people may have committed to accomplish certain things by a certain time. Usually at this point the leader will turn the time over to the note taker and ask them for a summary of the commitments. The note taker then summarizes each person's commitments using who, what, and when. In other words, who made the commitment, what they committed to do, and when they committed to accomplish it. It's that simple.
Go through each person on the agenda, look for the commitments they made, and say "Alex committed to deliver the files to Lisa by Tuesday afternoon." Who, what, when. As the note taker reads through the list, each attendee should pay close attention and make sure that they agreed to the commitments that are being reviewed. They also need to make sure that they've put those commitments they've made into one of their gathering points. A gathering point is a designated place where you write the action items down and then look at them later to decide when to follow through on them.
After reviewing everyone's action items, it's time for the leader to close the meeting. The leader does this by simply confirming the next time that the meeting is scheduled, the place where the meeting will be held, and also confirming any other additional meetings. For instance, if something needed to be discussed in greater depth outside of the regular meeting schedule, the leader will remind everyone of that special meeting and make sure they have it on the calendar. Just to emphasize, end on time, or even better, end early.
When you consistently end meetings at the scheduled time, people will become used to the idea that time matters and that how they use their time during the meeting is important. They'll be more respectful of the meeting because they know that their time is valued. In short, respect everyone else's time and they'll respect your time.
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