Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member

Managing technical talent

From: Management Tips

Video: Managing technical talent

Given the importance of highly technical employees to the ongoing operation of First, realize that once in awhile, you need to overtly say, thanks.

Managing technical talent

Given the importance of highly technical employees to the ongoing operation of most organizations, it's a bit surprising we don't recognize their unique needs. They're important. I'm referring here to any highly technical employee, but in particular, to Information Technology professionals. Be honest, have you or the team ever been shut down by a computer glitch at a very inconvenient point in time? It's moments like those when you realize their importance, and your need to cultivate quality relationships with your technical staff.

The benefits are huge and often include: faster response times when you're in need, shorter cycle times before you receive new software and hardware, not to mention their willingness to help you with your personal computer, tablet or laptop. To make sure they really have your back, be sure to remember these great tips. First, realize that once in awhile, you need to overtly say, thanks. I don't advocate openly stroking someone's ego terribly often. But sometimes, a little bit of that behavior is useful.

And your IT staff will love it. Ego surrounding technical prowess and work achievements is strong in the IT world, so take advantage of this when it's earned. Next, always look for signs of doubt or serious admissions of worry. If an IT person tells their manager they need help or don't know something, pay attention. When faced with a problem they can't solve, the average employee will quickly turn to their boss. Not the IT pro. If they go to their boss, you can bet they've exhausted every possible means of resolving the issue themselves.

Asking for help is like an admission of guilt. It's a form of defeat, and it means there's a real problem. If you see this happen, be kind and find the resource that has the answer. Next, be sure to invest correctly in your technical infrastructure and technical training. The IT budget isn't a good place to start making cuts when things get tough. Your tech team will expect most of the latest software, hardware, and gadgets. I know you can't give them everything, but do try to give them a little preference.

Training is equally important. They love to be up on the latest issues, and you want them to be. It keeps your firm safe, and the operation functioning. Last, be sure to expect a little eccentricity. I mean this with great respect, but IT folks can be a little colorful. Sometimes they have their own lingo, hilarious hobbies, or maybe even odd workplace decorations. Big deal. As long as it's not disruptive, embrace it. These eccentricities are a part of the larger diversity that makes us special.

Besides, the more comfortable you make your techies, the more they'll take care of your company. Eccentric or not, IT professionals are amazingly important. And they deserve a little special care and feeding. Keep these tips in mind, and you'll find out just how useful your technical staff can be.

Show transcript

This video is part of

Image for Management Tips
Management Tips

104 video lessons · 40854 viewers

Todd Dewett
Author

 
Expand all | Collapse all
  1. 3m 3s
    1. How to quit your job successfully
      3m 3s
  2. 31s
    1. Welcome
      31s
  3. 4m 56s
    1. Being a leader, not a micromanager
      2m 21s
    2. Managing your manager
      2m 35s
  4. 5m 11s
    1. Managing millennials
      2m 18s
    2. Managing a multigenerational workforce
      2m 53s
  5. 4m 48s
    1. Avoiding burnout at work
      2m 30s
    2. Learning how to say no
      2m 18s
  6. 5m 38s
    1. Managing poor performance
      2m 45s
    2. Delivering employee feedback
      2m 53s
  7. 5m 26s
    1. Cultivating future leaders
      2m 46s
    2. Hiring to fill gaps in your team
      2m 40s
  8. 5m 12s
    1. Networking within your organization
      2m 43s
    2. Understanding organizational politics
      2m 29s
  9. 5m 8s
    1. Retaining top performers
      2m 31s
    2. Engaging your high potentials
      2m 37s
  10. 5m 29s
    1. Getting your team unstuck
      2m 48s
    2. Coaching your team
      2m 41s
  11. 4m 54s
    1. Offering a needed apology
      2m 25s
    2. Fixing mistakes
      2m 29s
  12. 5m 24s
    1. Creating a lasting first impression
      2m 33s
    2. Reading body language
      2m 51s
  13. 5m 45s
    1. Becoming a change agent
      3m 0s
    2. Finding targets for innovation
      2m 45s
  14. 4m 41s
    1. Earning your next promotion
      2m 33s
    2. Planning for your next raise
      2m 8s

    1. Making work fun
      2m 43s
    2. Finding purpose in your work
      2m 40s
  15. 5m 0s
    1. Becoming a better listener
      2m 44s
    2. Communicating with candor
      2m 16s
  16. 5m 48s
    1. Assessing your organization's change readiness
      2m 51s
    2. Initiating change conversations
      2m 57s
  17. 5m 6s
    1. Building trust
      2m 32s
    2. Avoiding blame
      2m 34s
  18. 5m 39s
    1. Embracing failure
      2m 33s
    2. Developing your creativity
      3m 6s
  19. 6m 25s
    1. Making better decisions at work
      3m 9s
    2. Creating solutions, not policies
      3m 16s
  20. 5m 42s
    1. Motivating team members
      2m 35s
    2. Empowering through BHAGs
      3m 7s
  21. 6m 6s
    1. Breaking through with brainstorming
      3m 16s
    2. Embracing the devil's advocate
      2m 50s
  22. 4m 32s
    1. Storytelling at work
      2m 39s
    2. Building transparency into your work culture
      1m 53s
  23. 5m 22s
    1. Keeping a virtual team connected
      2m 27s
    2. Building a destination workplace
      2m 55s
  24. 5m 34s
    1. Surviving the loneliness of leadership
      2m 52s
    2. Developing work and life balance
      2m 42s
  25. 5m 22s
    1. Working with people you don't like
      2m 50s
    2. Knowing the difference between quitting and refocusing
      2m 32s
  26. 5m 7s
    1. Motivating by getting your hands dirty
      2m 17s
    2. Using persuasion at work
      2m 50s
  27. 5m 39s
    1. Planning your team-building retreat
      2m 50s
    2. Facilitating your team-building retreat
      2m 49s
  28. 4m 59s
    1. 5 Phrases to Avoid
      2m 39s
    2. The keys to great conversation
      2m 20s
  29. 5m 24s
    1. Giving a realistic job preview
      2m 30s
    2. Rethinking the job description
      2m 54s
  30. 5m 39s
    1. Surviving a bad boss
      3m 1s
    2. Making and recovering from mistakes
      2m 38s
  31. 5m 30s
    1. Discovering the problem with teams
      2m 39s
    2. Getting serious about autonomy
      2m 51s
  32. 5m 59s
    1. Managing creative talent
      3m 2s
    2. Managing technical talent
      2m 57s
  33. 5m 57s
    1. Three dangerous leadership assumptions
      3m 4s
    2. The danger of short-term thinking
      2m 53s
  34. 5m 47s
    1. Leading as an introvert
      3m 13s
    2. Are leaders born or bred?
      2m 34s
  35. 6m 3s
    1. Fighting bureaucracy
      3m 6s
    2. Not all best practices are best
      2m 57s
  36. 6m 40s
    1. Selling your ideas
      2m 30s
    2. Leading with ideas over numbers
      4m 10s
  37. 5m 56s
    1. Restarting a stalled project
      3m 15s
    2. Building a better meeting
      2m 41s
  38. 5m 5s
    1. Navigating common ethical dilemmas
      2m 31s
    2. Making tough decisions
      2m 34s
  39. 4m 22s
    1. Maximizing personal potential
      2m 16s
    2. Diversity’s real power
      2m 6s
  40. 6m 49s
    1. Thinking about hiring in a new way
      3m 18s
    2. Creative onboarding
      3m 31s
  41. 5m 33s
    1. Pushing your limits
      2m 57s
    2. Understanding strengths and weaknesses
      2m 36s
  42. 5m 58s
    1. Questioning competency models
      3m 17s
    2. Hiring a few originals
      2m 41s
  43. 5m 22s
    1. Developing executive presence
      2m 56s
    2. Earning respect
      2m 26s
  44. 6m 8s
    1. Building consensus
      3m 0s
    2. Speaking to be heard
      3m 8s
  45. 6m 19s
    1. Embracing personal evolution
      3m 25s
    2. The art of delayed gratification
      2m 54s
  46. 6m 4s
    1. Rethinking productivity
      2m 59s
    2. Understanding averages and exceptions
      3m 5s
  47. 6m 10s
    1. Using positive power and politics
      3m 8s
    2. Creating needed debate
      3m 2s
  48. 5m 14s
    1. So you want to be a leader?
      2m 39s
    2. Inspiration is a choice
      2m 35s
  49. 5m 5s
    1. Predicting challenges
      2m 23s
    2. Knowing when to engage positive conflict
      2m 42s
  50. 2m 56s
    1. Office etiquette
      2m 56s
  51. 2m 32s
    1. Understanding personality types at work
      2m 32s
  52. 2m 23s
    1. Using phone etiquette
      2m 23s
  53. 3m 3s
    1. Working with difficult bosses
      3m 3s
  54. 2m 32s
    1. Dealing with a public insult from your boss
      2m 32s
  55. 2m 14s
    1. The successful contrarian
      2m 14s

Start learning today

Get unlimited access to all courses for just $25/month.

Become a member
Sometimes @lynda teaches me how to use a program and sometimes Lynda.com changes my life forever. @JosefShutter
@lynda lynda.com is an absolute life saver when it comes to learning todays software. Definitely recommend it! #higherlearning @Michael_Caraway
@lynda The best thing online! Your database of courses is great! To the mark and very helpful. Thanks! @ru22more
Got to create something yesterday I never thought I could do. #thanks @lynda @Ngventurella
I really do love @lynda as a learning platform. Never stop learning and developing, it’s probably our greatest gift as a species! @soundslikedavid
@lynda just subscribed to lynda.com all I can say its brilliant join now trust me @ButchSamurai
@lynda is an awesome resource. The membership is priceless if you take advantage of it. @diabetic_techie
One of the best decision I made this year. Buy a 1yr subscription to @lynda @cybercaptive
guys lynda.com (@lynda) is the best. So far I’ve learned Java, principles of OO programming, and now learning about MS project @lucasmitchell
Signed back up to @lynda dot com. I’ve missed it!! Proper geeking out right now! #timetolearn #geek @JayGodbold
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ.

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Management Tips.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferencesfrom the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Are you sure you want to delete this note?

No

Your file was successfully uploaded.

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.