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Managing a multigenerational workforce

From: Management Tips

Video: Managing a multigenerational workforce

Never has there been more generations represented in the workforce at the same time than right now. You've got vets, boomers, x-ers, and millennials. I think it's fair to say that getting all these different generations working effectively together, will be one of the biggest talent management challenges anyone faces in the next few years. Let me help you get started successfully leading across generations right now. Try these approaches and see which ones are most effective for you. Demand dialogue. Many times when members of different generations see values displayed at work that they don't understand they tend to close up, think unproductive thoughts and say nothing.

Managing a multigenerational workforce

Never has there been more generations represented in the workforce at the same time than right now. You've got vets, boomers, x-ers, and millennials. I think it's fair to say that getting all these different generations working effectively together, will be one of the biggest talent management challenges anyone faces in the next few years. Let me help you get started successfully leading across generations right now. Try these approaches and see which ones are most effective for you. Demand dialogue. Many times when members of different generations see values displayed at work that they don't understand they tend to close up, think unproductive thoughts and say nothing.

Your goal is to get people talking so you can shift from thinking in terms of right and wrong towards thinking in terms of interesting differences, thinking about a diversity of values in work styles that can increase team creativity. Look for differences in work attire, professional habits and language skills and learn to talk about them and even laugh about them. Anyway you cut it more dialogue is better than less. Next, create coaches at every level. Within each generation there will be able bodied employees willing to serve as coaches to members of other generations.

Think of it this way, everyone has age related core competencies. For example, a millennial can educate a boomer on tech issues and a boomer can share experience and wisdom with younger employees. Start looking for these coaches and competencies now, so that you can begin to use these differences as valuable assets instead of conversation killers. Also, consider using shared goals. If you want employees to build productive bridges across generations, give them an incentive.

Make sure your evaluation and compensation systems support this goal. Shared goals are a great example. When the team knows that they'll be partially evaluated based on how the overall team performs, they have a strong reason to proactively build better relationships with everyone, regardless of which generation they represent. My last suggestion is about your need to be flexible. First, you have to be flexible in your approach to leadership. For example, by communicating a little differently across generations, even though it can be tough, you must realize that one size does not fit all.

You'll also benefit from allowing flexibility in terms of how your employees get the work done. Older employees like rigid, 9-to-5 office hours more, whereas younger workers often prefer more flexibility in choosing hours. Try to worry a little more about defining great outcomes and a little less about dictating the process for achieving the outcomes. So, are these increasing generational gaps a challenge or an opportunity? The more you follow guidelines like these, the more you'll recognize the opportunity they represent.

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This video is part of

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Management Tips

101 video lessons · 38373 viewers

Todd Dewett
Author

 
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  1. 3m 3s
    1. Working with difficult bosses
      3m 3s
  2. 31s
    1. Welcome
      31s
  3. 4m 56s
    1. Being a leader, not a micromanager
      2m 21s
    2. Managing your manager
      2m 35s
  4. 5m 11s
    1. Managing millennials
      2m 18s
    2. Managing a multigenerational workforce
      2m 53s
  5. 4m 48s
    1. Avoiding burnout at work
      2m 30s
    2. Learning how to say no
      2m 18s
  6. 5m 38s
    1. Managing poor performance
      2m 45s
    2. Delivering employee feedback
      2m 53s
  7. 5m 26s
    1. Cultivating future leaders
      2m 46s
    2. Hiring to fill gaps in your team
      2m 40s
  8. 5m 12s
    1. Networking within your organization
      2m 43s
    2. Understanding organizational politics
      2m 29s
  9. 5m 8s
    1. Retaining top performers
      2m 31s
    2. Engaging your high potentials
      2m 37s
  10. 5m 29s
    1. Getting your team unstuck
      2m 48s
    2. Coaching your team
      2m 41s
  11. 4m 54s
    1. Offering a needed apology
      2m 25s
    2. Fixing mistakes
      2m 29s
  12. 5m 24s
    1. Creating a lasting first impression
      2m 33s
    2. Reading body language
      2m 51s
  13. 5m 45s
    1. Becoming a change agent
      3m 0s
    2. Finding targets for innovation
      2m 45s
  14. 4m 41s
    1. Earning your next promotion
      2m 33s
    2. Planning for your next raise
      2m 8s
  15. 5m 23s
    1. Making work fun
      2m 43s
    2. Finding purpose in your work
      2m 40s
  16. 5m 0s
    1. Becoming a better listener
      2m 44s
    2. Communicating with candor
      2m 16s
  17. 5m 48s
    1. Assessing your organization's change readiness
      2m 51s
    2. Initiating change conversations
      2m 57s
  18. 5m 6s
    1. Building trust
      2m 32s
    2. Avoiding blame
      2m 34s
  19. 5m 39s
    1. Embracing failure
      2m 33s
    2. Developing your creativity
      3m 6s
  20. 6m 25s
    1. Making better decisions at work
      3m 9s
    2. Creating solutions, not policies
      3m 16s
  21. 5m 42s
    1. Motivating team members
      2m 35s
    2. Empowering through BHAGs
      3m 7s
  22. 6m 6s
    1. Breaking through with brainstorming
      3m 16s
    2. Embracing the devil's advocate
      2m 50s
  23. 4m 32s
    1. Storytelling at work
      2m 39s
    2. Building transparency into your work culture
      1m 53s
  24. 5m 22s
    1. Keeping a virtual team connected
      2m 27s
    2. Building a destination workplace
      2m 55s
  25. 5m 34s
    1. Surviving the loneliness of leadership
      2m 52s
    2. Developing work and life balance
      2m 42s
  26. 5m 22s
    1. Working with people you don't like
      2m 50s
    2. Knowing the difference between quitting and refocusing
      2m 32s
  27. 5m 7s
    1. Motivating by getting your hands dirty
      2m 17s
    2. Using persuasion at work
      2m 50s
  28. 5m 39s
    1. Planning your team-building retreat
      2m 50s
    2. Facilitating your team-building retreat
      2m 49s
  29. 4m 59s
    1. 5 Phrases to Avoid
      2m 39s
    2. The keys to great conversation
      2m 20s
  30. 5m 24s
    1. Giving a realistic job preview
      2m 30s
    2. Rethinking the job description
      2m 54s
  31. 5m 39s
    1. Surviving a bad boss
      3m 1s
    2. Making and recovering from mistakes
      2m 38s
  32. 5m 30s
    1. Discovering the problem with teams
      2m 39s
    2. Getting serious about autonomy
      2m 51s
  33. 5m 59s
    1. Managing creative talent
      3m 2s
    2. Managing technical talent
      2m 57s
  34. 5m 57s
    1. Three dangerous leadership assumptions
      3m 4s
    2. The danger of short-term thinking
      2m 53s
  35. 5m 47s
    1. Leading as an introvert
      3m 13s
    2. Are leaders born or bred?
      2m 34s
  36. 6m 3s
    1. Fighting bureaucracy
      3m 6s
    2. Not all best practices are best
      2m 57s
  37. 6m 40s
    1. Selling your ideas
      2m 30s
    2. Leading with ideas over numbers
      4m 10s
  38. 5m 56s
    1. Restarting a stalled project
      3m 15s
    2. Building a better meeting
      2m 41s
  39. 5m 5s
    1. Navigating common ethical dilemmas
      2m 31s
    2. Making tough decisions
      2m 34s
  40. 4m 22s
    1. Maximizing personal potential
      2m 16s
    2. Diversity’s real power
      2m 6s
  41. 6m 49s
    1. Thinking about hiring in a new way
      3m 18s
    2. Creative onboarding
      3m 31s
  42. 5m 33s
    1. Pushing your limits
      2m 57s
    2. Understanding strengths and weaknesses
      2m 36s
  43. 5m 58s
    1. Questioning competency models
      3m 17s
    2. Hiring a few originals
      2m 41s
  44. 5m 22s
    1. Developing executive presence
      2m 56s
    2. Earning respect
      2m 26s
  45. 6m 8s
    1. Building consensus
      3m 0s
    2. Speaking to be heard
      3m 8s
  46. 6m 19s
    1. Embracing personal evolution
      3m 25s
    2. The art of delayed gratification
      2m 54s
  47. 6m 4s
    1. Rethinking productivity
      2m 59s
    2. Understanding averages and exceptions
      3m 5s
  48. 6m 10s
    1. Using positive power and politics
      3m 8s
    2. Creating needed debate
      3m 2s
  49. 5m 14s
    1. So you want to be a leader?
      2m 39s
    2. Inspiration is a choice
      2m 35s
  50. 5m 5s
    1. Predicting challenges
      2m 23s
    2. Knowing when to engage positive conflict
      2m 42s
  51. 2m 56s
    1. Office etiquette
      2m 56s
  52. 2m 32s
    1. Understanding personality types at work
      2m 32s
  53. 2m 23s
    1. Using phone etiquette
      2m 23s

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