Managing a Customer Service Team Preview

Managing a Customer Service Team

With Jeff Toister Liked by 8,842 users
Duration: 1h Skill level: Intermediate Released: 3/4/2015

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Course details

Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

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Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 7 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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