Start learning with our library of video tutorials taught by experts. Get started

Management Tips
Illustration by Neil Webb

Management Tips

with Todd Dewett
image
lynda.com's PMI® Program
This course qualifies for 4.50 PDUs towards maintaining PMI® certification. Learn More

Video: How to improve communication immediately

- Communication is well known to be among the most important business and life skills. That's ironic, given how little time we spend talking about and learning about how to be better communicators. If you want to take this topic seriously, there's no shortage of high-quality resources out there to help you. These include books, blogs, coaches, training courses, and so on. However, I want you to get started quickly, right now, with three very simple tips that can take the quality of your communication to the next level.
Expand all | Collapse all
  1. 2m 59s
    1. How to improve communication immediately NEW
      2m 59s
  2. 31s
    1. Welcome
      31s
  3. 4m 56s
    1. Being a leader, not a micromanager
      2m 21s
    2. Managing your manager
      2m 35s
  4. 5m 11s
    1. Managing millennials
      2m 18s
    2. Managing a multigenerational workforce
      2m 53s
  5. 4m 48s
    1. Avoiding burnout at work
      2m 30s
    2. Learning how to say no
      2m 18s
  6. 5m 38s
    1. Managing poor performance
      2m 45s
    2. Delivering employee feedback
      2m 53s
  7. 5m 26s
    1. Cultivating future leaders
      2m 46s
    2. Hiring to fill gaps in your team
      2m 40s
  8. 5m 12s
    1. Networking within your organization
      2m 43s
    2. Understanding organizational politics
      2m 29s
  9. 5m 8s
    1. Retaining top performers
      2m 31s
    2. Engaging your high potentials
      2m 37s
  10. 5m 29s
    1. Getting your team unstuck
      2m 48s
    2. Coaching your team
      2m 41s
  11. 4m 54s
    1. Offering a needed apology
      2m 25s
    2. Fixing mistakes
      2m 29s
  12. 5m 24s
    1. Creating a lasting first impression
      2m 33s
    2. Reading body language
      2m 51s
  13. 5m 45s
    1. Becoming a change agent
      3m 0s
    2. Finding targets for innovation
      2m 45s
  14. 4m 41s
    1. Earning your next promotion
      2m 33s
    2. Planning for your next raise
      2m 8s
  15. 5m 23s
    1. Making work fun
      2m 43s
    2. Finding purpose in your work
      2m 40s
  16. 5m 0s
    1. Becoming a better listener
      2m 44s
    2. Communicating with candor
      2m 16s
  17. 5m 48s
    1. Assessing your organization's change readiness
      2m 51s
    2. Initiating change conversations
      2m 57s
  18. 5m 6s
    1. Building trust
      2m 32s
    2. Avoiding blame
      2m 34s
  19. 5m 39s
    1. Embracing failure
      2m 33s
    2. Developing your creativity
      3m 6s
  20. 6m 25s
    1. Making better decisions at work
      3m 9s
    2. Creating solutions, not policies
      3m 16s
  21. 5m 42s
    1. Motivating team members
      2m 35s
    2. Empowering through BHAGs
      3m 7s
  22. 6m 6s
    1. Breaking through with brainstorming
      3m 16s
    2. Embracing the devil's advocate
      2m 50s
  23. 4m 32s
    1. Storytelling at work
      2m 39s
    2. Building transparency into your work culture
      1m 53s
  24. 5m 22s
    1. Keeping a virtual team connected
      2m 27s
    2. Building a destination workplace
      2m 55s
  25. 5m 34s
    1. Surviving the loneliness of leadership
      2m 52s
    2. Developing work and life balance
      2m 42s
  26. 5m 22s
    1. Working with people you don't like
      2m 50s
    2. Knowing the difference between quitting and refocusing
      2m 32s
  27. 5m 7s
    1. Motivating by getting your hands dirty
      2m 17s
    2. Using persuasion at work
      2m 50s
  28. 5m 39s
    1. Planning your team-building retreat
      2m 50s
    2. Facilitating your team-building retreat
      2m 49s
  29. 4m 59s
    1. 5 Phrases to Avoid
      2m 39s
    2. The keys to great conversation
      2m 20s
  30. 5m 24s
    1. Giving a realistic job preview
      2m 30s
    2. Rethinking the job description
      2m 54s
  31. 5m 39s
    1. Surviving a bad boss
      3m 1s
    2. Making and recovering from mistakes
      2m 38s
  32. 5m 30s
    1. Discovering the problem with teams
      2m 39s
    2. Getting serious about autonomy
      2m 51s
  33. 5m 59s
    1. Managing creative talent
      3m 2s
    2. Managing technical talent
      2m 57s
  34. 5m 57s
    1. Three dangerous leadership assumptions
      3m 4s
    2. The danger of short-term thinking
      2m 53s
  35. 5m 47s
    1. Leading as an introvert
      3m 13s
    2. Are leaders born or bred?
      2m 34s
  36. 6m 3s
    1. Fighting bureaucracy
      3m 6s
    2. Not all best practices are best
      2m 57s
  37. 6m 40s
    1. Selling your ideas
      2m 30s
    2. Leading with ideas over numbers
      4m 10s
  38. 5m 56s
    1. Restarting a stalled project
      3m 15s
    2. Building a better meeting
      2m 41s
  39. 5m 5s
    1. Navigating common ethical dilemmas
      2m 31s
    2. Making tough decisions
      2m 34s
  40. 4m 22s
    1. Maximizing personal potential
      2m 16s
    2. Diversity’s real power
      2m 6s
  41. 6m 49s
    1. Thinking about hiring in a new way
      3m 18s
    2. Creative onboarding
      3m 31s
  42. 5m 33s
    1. Pushing your limits
      2m 57s
    2. Understanding strengths and weaknesses
      2m 36s
  43. 5m 58s
    1. Questioning competency models
      3m 17s
    2. Hiring a few originals
      2m 41s
  44. 5m 22s
    1. Developing executive presence
      2m 56s
    2. Earning respect
      2m 26s
  45. 6m 8s
    1. Building consensus
      3m 0s
    2. Speaking to be heard
      3m 8s
  46. 6m 19s
    1. Embracing personal evolution
      3m 25s
    2. The art of delayed gratification
      2m 54s
  47. 6m 4s
    1. Rethinking productivity
      2m 59s
    2. Understanding averages and exceptions
      3m 5s
  48. 6m 10s
    1. Using positive power and politics
      3m 8s
    2. Creating needed debate
      3m 2s
  49. 5m 14s
    1. So you want to be a leader?
      2m 39s
    2. Inspiration is a choice
      2m 35s
  50. 5m 5s
    1. Predicting challenges
      2m 23s
    2. Knowing when to engage positive conflict
      2m 42s
  51. 2m 56s
    1. Office etiquette
      2m 56s
  52. 2m 32s
    1. Understanding personality types at work
      2m 32s
  53. 2m 23s
    1. Using phone etiquette
      2m 23s
  54. 3m 3s
    1. Working with difficult bosses
      3m 3s
  55. 2m 32s
    1. Dealing with a public insult from your boss
      2m 32s
  56. 2m 14s
    1. The successful contrarian
      2m 14s
  57. 3m 3s
    1. How to quit your job successfully
      3m 3s
  58. 3m 13s
    1. Structuring an effective presentation
      3m 13s
  59. 2m 44s
    1. How to deliver an effective presentation
      2m 44s
  60. 2m 22s
    1. Dealing with a new boss off to a bad start
      2m 22s
  61. 2m 44s
    1. Myth of creative genius
      2m 44s
  62. 2m 41s
    1. Changing routines to build new thought
      2m 41s
  63. 2m 35s
    1. Managing emotions at work
      2m 35s
  64. 2m 47s
    1. Making risk feel like learning
      2m 47s
  65. 3m 10s
    1. The difference between creativity and innovation
      3m 10s
  66. 2m 47s
    1. People don't hate change
      2m 47s
  67. 3m 2s
    1. Developing a personal board of directors
      3m 2s
  68. 2m 52s
    1. Avoiding the Peter Principle
      2m 52s
  69. 2m 33s
    1. A simple approach to personal ethics
      2m 33s
  70. 2m 43s
    1. Dealing with inappropriate comments
      2m 43s
  71. 2m 41s
    1. Telling someone how they are viewed by others
      2m 41s

Watch this entire course now —plus get access to every course in the library. Each course includes high-quality videos taught by expert instructors.

Become a member
please wait ...
Watch the Online Video Course Management Tips
5h 26m Appropriate for all Aug 21, 2013 Updated Jan 07, 2015

Viewers: in countries Watching now:

In this weekly series, Todd Dewett, PhD, shares the tips respected and motivated managers use to improve rapport, navigate tricky situations, build better relationships, and drive the business forward. Each week, we'll release two tips ranging from avoiding the dreaded micromanagement to managing a multigenerational workforce, cultivating better listening skills, and developing an understanding of your organization's politics. Check back every Wednesday for more Management Tips.

This course qualifies for 4.5 Category A professional development units (PDUs) through lynda.com, PMI Registered Education Provider #4101.


The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Subjects:
Business Business Skills Career Development Time Management Management Communication Education + Elearning Teacher Professional Development
Author:
Todd Dewett

How to improve communication immediately

- Communication is well known to be among the most important business and life skills. That's ironic, given how little time we spend talking about and learning about how to be better communicators. If you want to take this topic seriously, there's no shortage of high-quality resources out there to help you. These include books, blogs, coaches, training courses, and so on. However, I want you to get started quickly, right now, with three very simple tips that can take the quality of your communication to the next level.

The first tip is to make a conscious choice to stop overusing electronic communication. It's common to overuse email, texting, and instant messaging. We do this because they're fast and convenient. However, they're not high quality, especially texting and instant messaging. Very often we use these tools and think we're sending messages. But we're really sending muddled messages, and sometimes confusing messages. In fact, if you're the boss, it's wise to openly talk about this issue with your team.

The goal is that all important conversation takes place face-to-face. Only face-to-face can you read nonverbal movements effectively, interpret their tone, and have the opportunity to fully interact. More daring companies have even experimented with weekly bans on electronic communication, such as No-Email Fridays. Next, if face-to-face is so important, well, you need feedback on your skill in this area. You can get it two ways. First, you can go find one or two people you know to be very high-quality communicators, ones you feel will be straight with you, and ask them for feedback.

Ask them what one thing you could do differently to be more effective interpersonally. The second method is painful but awesome. Get yourself captured on video talking with others at a meeting, and if possible, giving a presentation in a professional context. When you watch that video, you'll see yourself as others see you, and it might surprise you, but it will also show you a few clear ways you can step up your game. Some of you might need to learn to stop interrupting people.

Others will learn you need to slow down. Still others will realize they have to stop overusing jargon. The video doesn't lie. Finally, make it a habit near the end of important professional conversations to ask your partner if they understood what you were trying to say. You're not looking for a simple nod or a "yes," you're looking for them to quickly state what they heard, their own little summary. You see, we often think others understood us, and they might even think they did.

But only when you do this type of check at the end can you be sure. Communication is a vital skill. Don't assume you know enough about it. Assume you can do better. Start by using the tips we just covered, and you'll move past being heard. You'll be understood.

Find answers to the most frequently asked questions about Management Tips .


Expand all | Collapse all
please wait ...
Q: Why can't I earn a Certificate of Completion for this course?
A: We publish a new tutorial or tutorials for this course on a regular basis. We are unable to offer a Certificate of Completion because it is an ever-evolving course that is not designed to be completed. Check back often for new movies.
 
Share a link to this course

What are exercise files?

Exercise files are the same files the author uses in the course. Save time by downloading the author's files instead of setting up your own files, and learn by following along with the instructor.

Can I take this course without the exercise files?

Yes! If you decide you would like the exercise files later, you can upgrade to a premium account any time.

Become a member Download sample files See plans and pricing

Please wait... please wait ...
Upgrade to get access to exercise files.

Exercise files video

How to use exercise files.

Learn by watching, listening, and doing, Exercise files are the same files the author uses in the course, so you can download them and follow along Premium memberships include access to all exercise files in the library.


Exercise files

Exercise files video

How to use exercise files.

For additional information on downloading and using exercise files, watch our instructional video or read the instructions in the FAQ .

This course includes free exercise files, so you can practice while you watch the course. To access all the exercise files in our library, become a Premium Member.

Are you sure you want to mark all the videos in this course as unwatched?

This will not affect your course history, your reports, or your certificates of completion for this course.


Mark all as unwatched Cancel

Congratulations

You have completed Management Tips.

Return to your organization's learning portal to continue training, or close this page.


OK
Become a member to add this course to a playlist

Join today and get unlimited access to the entire library of video courses—and create as many playlists as you like.

Get started

Already a member ?

Become a member to like this course.

Join today and get unlimited access to the entire library of video courses.

Get started

Already a member?

Exercise files

Learn by watching, listening, and doing! Exercise files are the same files the author uses in the course, so you can download them and follow along. Exercise files are available with all Premium memberships. Learn more

Get started

Already a Premium member?

Exercise files video

How to use exercise files.

Ask a question

Thanks for contacting us.
You’ll hear from our Customer Service team within 24 hours.

Please enter the text shown below:

The classic layout automatically defaults to the latest Flash Player.

To choose a different player, hold the cursor over your name at the top right of any lynda.com page and choose Site preferences from the dropdown menu.

Continue to classic layout Stay on new layout
Exercise files

Access exercise files from a button right under the course name.

Mark videos as unwatched

Remove icons showing you already watched videos if you want to start over.

Control your viewing experience

Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.

Interactive transcripts

Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.

Learn more, save more. Upgrade today!

Get our Annual Premium Membership at our best savings yet.

Upgrade to our Annual Premium Membership today and get even more value from your lynda.com subscription:

“In a way, I feel like you are rooting for me. Like you are really invested in my experience, and want me to get as much out of these courses as possible this is the best place to start on your journey to learning new material.”— Nadine H.

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked
Terms and conditions of use

We've updated our terms and conditions (now called terms of service).Go
Review and accept our updated terms of service.