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Insights from a College Career Coach

Insights from a College Career Coach

with Valerie Sutton

 


Are you feeling stuck in your current position, seeking a new one, or contemplating a career change? In this interview, author and career coach Valerie Sutton answers common questions about career development. For those thinking about a new career, she offers advice on assessing your passions and your personality, knowing when you need more education to get the job you want, and researching hiring trends in the industries that interest you. For those actively searching for jobs or getting back into the job market after an absence, she discusses how to write resumes and cover letters that speak to your talents, impress potential employers, and help you land an interview.
Topics include:
  • Making a career change and assessing hiring trends
  • Using a gap analysis to fill holes in your resume
  • Tailoring your resume
  • Evaluating postings on job boards
  • Maintaining an online presence
  • Having a portfolio
  • Increasing your visibility with recruiters
  • Moving up in your career

show more

author
Valerie Sutton
subject
Business, Business Skills, Career Development
level
Appropriate for all
duration
27m 37s
released
Oct 30, 2012

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Interview
Choosing between a career coach or a career counselor
00:00(music playing)
00:04Jeff Layton: Hi! I am Jeff Layton and I'm here in the lynda.com studios with Valerie Sutton.
00:09And today we're going to have a conversation about coaching people's careers. Thank you
00:12for joining me.
00:13Valerie Sutton: Thanks for having me, Jeff.
00:14Jeff: So you are currently the director of career services, at the Harvard Graduate
00:19School of Education.
00:20Can you tell us a little bit about that, what you do?
00:22Valerie: Yes, so I work with a variety of students from anywhere with early-career
00:28to mid-career levels students, and I help them make the transition to their next career.
00:34That can mean anything from career decision making to the really practical job-search side of things,
00:40so resumes, cover letters, interviewing, salary negotiations, and then I also work with connecting
00:48them to employers.
00:50So we do a lot of events on-campus where we bring employers on, and they can talk to them.
00:56Jeff: Can you tell us a little bit about the difference between a career coach
01:00and a career counselor?
01:01Valerie: Yeah, absolutely.
01:03So when you're looking at coaching, it's about moving someone forward.
01:08It's not as reflective as counseling.
01:11So if you look at the difference, it may be just a situation where I know where I want
01:15to go, but I'm just not sure what are the steps to get there, and that's where I would
01:19use a coach. But if you're looking at counseling, that's a bit more of a reflective practice.
01:24So it may be that you're very unhappy in your current career, but you're not quite sure why
01:30you're unhappy, and so you want to reflect a little more on that process, and that's where
01:35I'd look for a career counselor.
01:36
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Following your passion
00:00Jeff Layton: It seems like oftentimes friends or family will say "just follow your passion
00:04and the rest will fall into place." Is that good advice?
00:07Valerie Sutton: Uh, it's common advice. For me, it sets you up for failure if you
00:14don't find that one thing that you are passionate about, and the reality is you can be great
00:19at a lot of different things.
00:22So, it's about analyzing yourself, what you like, what you enjoy, and then saying, hey
00:27where would this fit in the industries that are surrounding me? How might I play this
00:33out in a role that I take with a company?
00:37But to set yourself up and say you know you just find your passion,
00:41what happens if you don't find it?
00:44You don't want that to happen right, Jeff.
00:45Jeff: No. I think I am involved with my passion now with work, so there is room for knowing your passion.
00:51Valerie: Absolutely. There's there is definitely room, and again it's thinking
00:55about what you really enjoy doing.
00:58And as long as you're getting to do that for the majority of time in your
01:02work environment, you are going to be successful.
01:04And as long as you know that you can take this to other areas, if by chance you would
01:10need to change jobs, let's say your partner finds a new job, moves to an area that your
01:17expertise isn't needed in,
01:19so then if you know yourself really well, you can say, how can I apply this in the
01:24Valerie: new location where I'm moving to? Jeff: Mmhm.
01:26
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Getting exposure to other industries
00:00Jeff Layton: One of the things you and I have talked about is that you need exposure to
00:04Jeff Layton: learn about new job opportunities. Valerie Sutton: Sure.
00:07Jeff Layton: Do you have any advice for how to get that exposure to other roles or other industries?
00:12Valerie Sutton: Sure, so there are two things that I would recommend. The first is talking to people.
00:18There's a technique called informational interviewing where you go and talk to people about their
00:23careers, learning more about what they do on a daily basis, what the career paths are
00:29like, what are some of the expected pitfalls of the career, and so it you gives an idea
00:36of what may be out there.
00:37And then there are a lot of great online resources now that you can use to explore careers,
00:42so wetfeet.com or vault.com, as well as using LinkedIn to look at companies that you
00:49you may have been interested and say like a lot of people love Google.
00:52So what types of roles are in Google? Well, you can do that on LinkedIn now.
00:57So there's a lot of opportunity to explore careers, but you need to take the time to do it.
01:01
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Looking at personality assessments
00:00Jeff Layton: How useful are personality tests or assessments?
00:04It seems like there's a lot of them out there when you're looking for a job.
00:08Valerie Sutton: Personality assessments or any type of sort of strength-based assessments
00:13gives you a framework to have a conversation.
00:16And so I think that oftentimes people think of them as putting themselves in a box, and
00:22that's not what it's about.
00:23It about understanding yourself better and understanding why you fit in an organization
00:28or why you may not fit within an organization.
00:32So really, I think they're very helpful if you don't have a really good understanding
00:37of why something is not working out.
00:41But if you have a really good knowledge of yourself and what you like to do and what
00:45you don't like to do, it may be less helpful.
00:48Jeff: Personality tests don't necessarily translate to, this is your career now; this
00:53is your job choice.
00:54Valerie:, No they don't transfer directly.
00:57One of my firm beliefs is no matter what personality type that it says you are, you can always
01:04learn skills associated with different types of careers.
01:07And you may just work differently than other people, but the more you know about yourself,
01:12the more effective you can be in any work environment.
01:14Jeff: Hmm... That's good advice!
01:16
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Making a career change and examining hiring trends
00:00Jeff Layton: Do you have any words of encouragement for someone out there who just wants to make
00:04a career change?
00:06Valerie Sutton: Be patient. That's the number one thing.
00:10When you're making that transition, it can take time, depending on how dramatic it is,
00:15and so you really want to think through what that process is and you also want to set up
00:22sort of a project management plan for yourself. You want to think about the gap analysis.
00:26What do I need to do to get to that transition? And as long as you're working on that, you
00:32can feel good about the time it takes to make the transition.
00:36Jeff: Can you talk about some resources to find out what specific hiring trends there
00:43are in different industries?
00:44Valerie: Actually, there's a lot of government resources, so The Bureau of Labor
00:48Statistics, as well as O*NET, can give you great information on trending industries and who
00:57has a bright outlook and some of the things that may be on the way out Both of those are great.
01:03
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Knowing when to go back to school
00:00Jeff Layton: It seems that when people are in career transition often the first thing
00:04they want to do is just go back to school. Is that a good idea?
00:07Valerie Sutton: It really depends.
00:11The first thing I would think about is, what do you want to do, and does it require the degree?
00:17What value will that degree add to your future career?
00:21So, a lot of times it's a prerequisite for a career.
00:24So many positions--let's just take my industry, higher education--a lot of the positions within
00:29higher education require a masters degree or doctorate degree, and in this case it's
00:34really important to think about going on for that additional degree.
00:38Other careers it may not be as important to have that degree; however, the degree may
00:43give you some other things like networks. Or it may give you just additional professional
00:51knowledge that you can leverage, even though it doesn't require the degree.
00:55One other things that I recommend is to actually look at your future career, analyze it using
01:01a gap analysis, and decide how relevant will that degree and what will the degree
01:07do for me in helping me obtain that career.
01:09
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Using a gap analysis to fill holes in your resume
00:00Jeff Layton: The gap analysis, for those of you who don't know what that is,
00:05we actually covered in the Managing Your Career course, and actually, the gap analysis is something
00:10that you did with me when I was making a transition in my career. I was coming from being a full-time
00:17public school teacher into moving into educational production.
00:21Do you want to talk a little about what a gap analysis is?
00:25Valerie Sutton: Sure, so it's looking at a future job, your ideal job, and saying
00:32what are the requirements of that job? And you break it down into three different
00:36area, so the skills that are used, like analytical ability, the knowledge--for instance in an
00:42education case, it might be Pre-K and some type of specialty--and then the qualifications
00:48like a degree. And you compare this to what you actually have and look at what's missing
00:54and then how you can actually obtain that skill, knowledge, or qualification to help
00:59you move to that career.
01:00Jeff: Right, the gaps are actually places that are gaps in your career that you
01:05Jeff: would need to fill. Right. Valerie: Exactly.
01:09Jeff: Do you have any advice for someone who may have done the gap analysis and about
01:15how they can fill those gaps? What are some of the methods they could do?
01:18Valerie: There are a lot of things you can do.
01:20Of course education does absolutely help you fill gaps, but you can also look at taking
01:26courses on lynda.com, for example, where you gain a skill in say how to use Adobe, which
01:33can help you find a potential job, or a lot of the graphic design courses. You can also
01:40shadow and look and see how people have learned those skills and doing some informational
01:45interviewing to help you think through how you might fill those gap.
01:50Jeff: One of the ways I filled the gap was doing an internship. Do you want to
01:55talk about who an internship might be perfect for?
01:59Valerie: Yeah, internships are great for students. I'll say it would be hard to
02:04do that if you're not a student. There are some possibilities there; it's just a little more difficult.
02:11But a student will be the perfect person. Whether your early career or sort of that
02:17mid career when you're in graduate school, it's a great time to gain that experience.
02:22I think once you get a little bit older and you're outside of your career, that's when
02:26I would think about how else can I get this experience.
02:29
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Advice for college students
00:00Jeff Layton: Is there any special advice you give to someone who's in college or just starting out?
00:06Valerie Sutton: Okay. If you're going into college, you should not pick a major upfront if you can avoid it.
00:13There are some schools that you have to, but one of the number one things about career
00:19decision making is exposure to opportunity is why you choose your career, and so you want
00:25to keep yourself open to all of the possibilities.
00:28So get through all of your basic courses first and then think about the major, and take the
00:34time to explore, because that will open up new doors for you in careers.
00:39So, you know, let's takes, for example, my niece.
00:44She is looking at colleges right now, and you know my advice to her is that she not pick
00:51a major upfront, and that she explore all of the options, shadow, do some informational
00:58interviewing and then actually pick her major once she gets her basic classes under her belt.
01:04Now, there are some colleges that she is looking at that require you to pick that major upfront.
01:08There are some actually great sites of what can I do with this major, and you would want
01:14no explore that and just make sure that even if you have to pick a major upfront that you're
01:20keeping your doors open and options--you're looking at different options using the career
01:24services office at the campus.
01:26
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Getting into the job market after time away
00:00Jeff Layton: Let's say I have been out of the job market for a while. Maybe I'm a stay-at-home parent.
00:05Do you have any advice for me as I'm preparing to get back into the job market?
00:10Valerie Sutton: Absolutely!
00:11So, the major concern that a human resources person might have is sort of the gap, and are
00:18you up to date on all the new technology, the new knowledge, and can you make that transition easily?
00:26And so that's something that you probably want to start preparing with a little bit
00:29earlier than just saying, you know tomorrow I'm going to start sending out my resume.
00:34So you may want to do some things that show that you have been gaining that knowledge.
00:39So for instance, I can give you an example of my sister, that went back into teaching
00:44after several years of staying at home as a mom. But she always stayed active, and so
00:50she was involved in creating a playground.
00:53She was definitely involved in creating some events around special needs kids, and she
00:59kept up her certification during that time
01:02so that when she was ready to go back, she had a great resume with all of her activity
01:08that kind of filled up that gap, as well as a current certification. So, she was ready
01:15to go and that's exactly what you want to think about is, how can I prepare
01:20myself to go back into the work environment and show my knowledge?
01:24
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Tailoring your resume
00:00Jeff Layton: How long should a resume be?
00:02Valerie Sutton: Good question. It's subjective.
00:05It's really depends on the industry that you're in.
00:09For most businesses, I would recommend a one-page resume; however, there are industries like
00:14mine, higher education, that is absolutely a two-page resume. If you're applying to the
00:19federal government, then maybe a five-page resume.
00:22So you really have to understand the industry that you're applying to and then determine
00:27what the standard is for that industry.
00:29Jeff: When is it time to take something off my resume?
00:32Valerie: What I recommend is that you have what I call a "brain dump" resume where
00:37you include everything, so it's just a rolling list of every project, every skill that you have
00:43ever done, and then you actually look at the position that you're applying to and say, what
00:48is important to the position I'm applying to, and then select things from that brain dump resume.
00:53Jeff: So you're going to actually tailor your resume to the particular job you're applying for?
00:56Valerie Sutton: You absolutely always want to tailor your resume to the job that you're applying to.
01:01Jeff: What if I've been out of work for quite a while?
01:04I find a job, I'm overqualified for it, but I just wanted to get back to work. Is it OK
01:11to take things off my resume so I don't appear overqualified and that I'm actually in the running?
01:17Valerie Sutton: I would say yes.
01:20I will say that you should be committed to the position and be ready to stay in that
01:24position for several years, and if you are and you're excited about the position, then
01:30I would tailor your resume, which may take things off. So let's give an example of if
01:36I had a PhD and the position only requires a bachelors degree.
01:41Employer don't necessarily need to know that you have a PhD,
01:44it's not relevant to their position, so you don't need to put in on your resume.
01:48
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Looking at job postings on job boards
00:00Jeff Layton: One of our members gave us feedback on one of your courses that they were a bit
00:04frustrated with job postings and job boards.
00:08They felt that a lot of the material on there is recruiters putting job postings on there,
00:15and there was not real leads. Do you want to comment on that?
00:18Valerie Sutton: Yeah, I agree.
00:20I don't think you should spend a lot of time on job boards.
00:23Sometimes they are viable though, so you don't want to take them completely out of the mix.
00:28And depending on the type of career that you may have, they will be niche job boards.
00:33But like I said in the course, you should only be spending a small amount of time on job
00:38boards, and the majority of your time should be networking, because you're really looking
00:43for those employee referrals and unpublished positions.
00:46Jeff: So its people that'll help you find that next job more than job postings?
00:50Valerie: Yeah, and I think a lot of people jump to job postings immediately, because
00:54that makes you feel like you're doing something. And so it's you know hey, I looked up and
00:59I saw this job opportunity, but really what's going to help you is the people.
01:03
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Maintaining an online presence
00:00Jeff Layton: What about your online presence?
00:03How important is it to maintain an online presence when you're thinking about your career?
00:09Valerie Sutton: I think it's very important. It's how human resources is finding people.
00:15Valerie: Let me give you an example. Jeff: Yes!
00:17Valerie: A couple of searches this summer that I was helping some employers with, they were asking
00:22me for alumni that had expertise in some particular areas, and I was able to go into LinkedIn and
00:28even though those people weren't actively seeking, I was referring them to the employer,
00:33saying hey, these people have the skills. So they were getting approached about
00:37these opportunities, and they're not even seeking them, which may be a fantastic opportunity.
00:42So I think having your profile online is important, because I can't find you if you're not out there.
00:50However, I know that there are some people that are hesitant to have an online profile
00:54and to have their information publicly.
00:56There is two things. You can set it as private, your profiles, and you can also network.
01:03This is where your networking is going to be really important in that you are proactive
01:08about presenting at conferences, you're proactive about going out and having lunch with professionals
01:13in your field, so that you are hearing about this live, if you choose not to be online.
01:18Jeff: You and I previously talked about the importance of keywords on LinkedIn.
01:23Can you comment on that?
01:24Valerie: Keywords are very important on LinkedIn. It's the way human resource is
01:28going to find you. So they look for really specific types of words. So it might be a
01:34type of technology or a specific knowledge base, but if you're not keyword-rich in your
01:41profile, I can't find you.
01:43
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Having and presenting a portfolio
00:00Jeff Layton: So, many of our members are artists, graphic designers. They have a body of work.
00:08Can you comment on having a portfolio and how do you present a portfolio when interviewing
00:14for a job?
00:15Valerie Sutton: Yeah, portfolios can be really important if you're creative or you have to
00:19show projects that you've worked on.
00:22Now, there's two types of portfolios, and I actually suggest having both types.
00:27So, there's an online portfolio that you can use, and a lot of times human resources won't
00:33necessarily go to that first.
00:34So you need to bring up the online portfolio in the interview process, and let them know
00:40it exists and to point them directly to it.
00:43If you have the opportunity and you even have maybe your iPad with you, you could bring
00:48that up in the interview and show them your body of work.
00:52The second is having a hard-copy portfolio that you can bring with you to the interview,
00:59and it's great when they're bringing up a question--let's take an example of a teacher.
01:04If they bring up, where have you developed a curriculum before? you can pull
01:08out that curriculum and actually walk them through that in the interview process.
01:12
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Increasing your visibility with recruiters
00:00Jeff Layton: Here's another member question: How can someone who is currently unemployed
00:06increase their visibility with recruiters?
00:08Valerie Sutton: Are you talking about executive recruiters?
00:11Jeff: I don't know, am I?
00:13Valerie: Well, there's actually three different types of recruiters that you're
00:17talking about, and I would spend my time getting visibility with employees, so you can get
00:23that employee referral.
00:25Recruiters, then, are less important, but if you really want to get in front of an executive
00:30recruiter--let's say you're at more senior level--you have to have your story down, of
00:35why you have had this transition and really how you fit with their organization, because
00:41they get paid by the corporation that they're working for; they are not getting paid by
00:47you, and so for them to work with you, they have to see the benefit.
00:51
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Writing a cover letter
00:00Jeff Layton: Here's another question from one of our members:
00:03Do you have any advice on cover letters?
00:05Valerie Sutton: Cover letters are important.
00:08I don't think they are of primary importance, because I want to know that you have the skills,
00:12knowledge, and qualifications first.
00:14So oftentimes as an HR person, I'm going to go directly to that resume to make sure
00:19you have that. But the cover letter supports your resume, and it tells the story of why
00:26you want this organization, going a little bit beyond what's in your resume.
00:32You should definitely keep that to one page and make it concise, so you want to get to
00:38the point very quickly on that cover letter.
00:40Jeff: I remember in my cover letter to lynda.com I gave a little bit of my history
00:45with the company that, you know I had first been introduced in a college class on Adobe
00:49After Effects and I had a Hands-On Training book that helped me learn that.
00:57Is it good to tell your story of how you relate to the company?
01:00Valerie: Absolutely!
01:02Because that really says I want to work for this company. It goes beyond the sort of standard
01:07you know like, oh I just happened to find this online posting, but it's not that; it's
01:12I want to work for you. And that's what employers want, they want to know that you want to work
01:17Valerie: for them specifically. Jeff: It's that personal connection?
01:19Valerie: Absolutely! Yeah. Jeff Layton: Yeah?
01:21
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Exploring the biggest mistakes people make in interviews
00:00Jeff Layton: What are some of the biggest mistakes people make in interviews?
00:03Valerie Sutton: There are a lot of mistakes people make in interviews.
00:08I would say not being prepared is the biggest mistake. You really need to think about what
00:14they're looking for and plan for the interview prior to going.
00:20One common mistake is showing up to the interview late, and so that already sets a bad precedent.
00:28And so you should remember to map out your route beforehand and plan on arriving early,
00:34but not too early.
00:35So if you arrive a half hour early, show up where you can sit in your car and wait
00:41until about five minutes beforehand and then go into the interview process.
00:46And then I would say finally, is that you're interviewing with everyone at the company,
00:52so you want to make sure that you're on top of your game throughout the process. So as
00:57you walk in and you start talking to the front desk person, you should be on as if it's an interview.
01:05Jeff: Because that person might have a say in whether you get hired or not.
01:09Valerie: Absolutely. Yeah. Jeff: Right.
01:11
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Discussing negative job experiences in an interview
00:00Jeff Layton: Here's a question that we got from a member that it seems like a very painful
00:05place to be in.
00:07They need to answer the question, why did you leave your last job? and they've been fired.
00:13How do you answer that?
00:14Valerie Sutton: That is a really tough one.
00:16I think the first thing you have to do is really analyze what didn't work
00:21in that situation and why you were let go.
00:24And think about how you might rephrase it, and it's really about fit a lot of times, that
00:32you were let go, and so that's what I would start with.
00:35I would start with you know it wasn't a right fit for myself or the employer. It took you
00:41know say x amount of time in the evenings to do something and I just--I couldn't make that.
00:49So I'm looking for that more nine-to-five working, which I know that you provide.
00:54Jeff: Hmm.
00:55Valerie: So that just, that turns it around into something a little more positive.
00:59You have reflected on it and now you're set able to say how you might transition that
01:03and create a more positive working environment.
01:06Jeff: So if may be you're able to analyze the situation, and say here's the solution going forward.
01:13Valerie: Yes, exactly.
01:14Jeff: How do you change a negative job experience into a positive one during an interview?
01:20Valerie: Sure! Most people are not looking for that negative experience; they're
01:26looking for what you learned from the experience.
01:29So let's take an example. They might ask a question of, give me an example of when you
01:33worked on a team and it hasn't turned out the way you want it to.
01:37Again, they're not looking for the fact that it's negative, they're looking for what you learned.
01:42So it may be about well, when I worked on this team, here's what I would change in this aspect
01:48to make the team work better.
01:49
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Moving up in your career
00:00Jeff Layton: So what if I'm very happy in my current career, but I'd like to just move
00:04up to the next level. Do you have any advice?
00:06Valerie Sutton: Yes. So the first thing you have to do is the gap analysis that we've talked about before,
00:13really looking at the next position and saying, what am I missing? And then you want to build
00:17that into your current career so that you're ready to take the next step.
00:22The second thing is that you have to create visibility within your organization, so
00:27you want to talk to the next person up, you want to talk to their boss, and really
00:31think about the story you have of why they should move you up.
00:36And then the third thing that I would say is that you have to subtly put in there where
00:41your successes and wins are in the organization, so that they know, subconsciously, that you're
00:47ready for that next step.
00:48
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Transitioning between freelancing and a corporate environment
00:00Jeff Layton: Do you have any advice for someone who's moving from freelancing into a corporate environment?
00:06Valerie Sutton: Yes, you really have to look for the cultural fit.
00:11You're making a pretty big change here, and there's lot of benefits to go into the corporate environment--
00:17the steady healthcare and retirement and the regular paycheck and all
00:24of the technology support that you get around that type of a position--but you also want to
00:29make sure that you fit with the people.
00:32And so because you're going to be working with them every day, and you're not going
00:35to have necessarily that freedom that you had as a freelancer.
00:39So I think it's really important to understand that fit before you apply to a company.
00:43Jeff: What about vice versa? Do you have any advice from someone who's accustomed
00:48to working in a corporate environment and now they want to freelance?
00:52Valerie: You should prepare well.
00:54I think you have to think about, a lot of people that want to go to that freelance
00:59work, it's they love what they do.
01:02So take for instance, a graphic designer. I love the design aspect of it, but remember
01:08you're also now a business person, and so you have to think through, how am I going
01:12to market the materials, how am I going to get new clients, how am I going to set up the fees?
01:19And so there's a lot of things in there that you have to think about, and so you want to
01:23reflect and say, you know, is this something that I really want to do, because you're going
01:26to spend probably 50% of your time on the business aspect and less on the design aspect.
01:32
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Dealing with frustration and anxiety
00:00Jeff Layton: As anyone who knows who's been trying to change careers or they're currently
00:06out of work, it can be a moment where you're very frustrated; you might be very anxious.
00:13It's difficult, emotionally. Do you have any advice for someone out there who might be
00:17in that situation right now?
00:18Valerie Sutton: Absolutely, I would look for a support network, and the type of network
00:23you want is really a developmental network, so you're looking at creating sort of a team
00:28of people that can support you in this process.
00:30So you want to look for people that really have the expertise on the career side of things
00:35that can help coach you sort of how do you do your resume, where the job opportunities
00:39might be in that very career, specific information you need.
00:43And then you need to look for people that are going provide you with that social support.
00:48So when you're really down, that person that picks you up and says you know, hey, its okay;
00:53you're going to do this.
00:54Just keep moving forward and keep with it. So that very supportive friend or family member
01:00is important.
01:01Jeff: Valerie this has been fun having this conversation.
01:04Valerie: It was my pleasure, Jeff.
01:06Jeff Layton: Thank you for watching us and thank you for all of your feedback. We'll see you next time.
01:10
Collapse this transcript


Suggested courses to watch next:

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