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Leading Productive Meetings
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Giving and taking feedback


From:

Leading Productive Meetings

with Dave Crenshaw

Video: Giving and taking feedback

Through the course of a group meeting, sooner or later someone will have an alternative viewpoint or have feedback to offer. When that happens, there are a few rules of thumb to keep in mind to make sure that the meeting moves along and that the feedback is positive. The first rule of thumb that I recommend to all attendees is to focus your comments on actions and on results. All too often, it's easy to assume the motives behind what someone says or to get caught up in personality differences.
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  1. 1m 32s
    1. Welcome
      1m 3s
    2. Using the exercise files
      29s
  2. 11m 33s
    1. Understanding the principles of successful meetings
      3m 56s
    2. Using technology
      2m 12s
    3. Meeting virtually (audio and video conferencing)
      2m 55s
    4. Understanding the importance of time management
      30s
    5. Deciding between group and one-to-one meetings
      2m 0s
  3. 22m 21s
    1. Determining whether a meeting is necessary
      2m 50s
    2. Scheduling the meeting
      3m 0s
    3. Establishing ground rules
      2m 50s
    4. Determining who is in charge
      3m 21s
    5. Having an agenda
      2m 50s
    6. Preparing development
      4m 30s
    7. Coming prepared
      3m 0s
  4. 26m 5s
    1. Budgeting time
      2m 32s
    2. Taking minutes
      2m 34s
    3. Opening
      2m 32s
    4. Presenting the development
      3m 38s
    5. Following up on commitments
      2m 24s
    6. Giving everyone a voice
      3m 32s
    7. Giving and taking feedback
      3m 14s
    8. Keeping meetings productive and on topic
      2m 27s
    9. Reviewing action items and closing the meeting
      2m 2s
    10. Reviewing minutes
      1m 10s
  5. 15m 39s
    1. Understanding the importance of the one-to-one
      2m 29s
    2. Deciding who to meet with in a one-to-one
      2m 50s
    3. Establishing a one-to-one schedule
      2m 44s
    4. Determining the one-to-one agenda
      1m 56s
    5. Listening effectively ("What do you need from me?")
      1m 36s
    6. Delegating effectively ("This is what I need from you.")
      2m 19s
    7. Reviewing action items and closing
      1m 45s
  6. 4m 12s
    1. Completing action items
      1m 16s
    2. Following up on action items delegated to others
      2m 6s
    3. Reassessing the effectiveness of meetings
      50s
  7. 49s
    1. Final thoughts
      49s

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Leading Productive Meetings
1h 22m Appropriate for all Sep 02, 2011 Updated Jan 03, 2013

Viewers: in countries Watching now:

In this course, author and business coach Dave Crenshaw teaches you to get the most from your meetings—turning them into productive avenues for communicating, connecting, and accomplishing real work. The course demonstrates a simple, usable framework that will help you lead and participate in meetings large and small and provides insight into how to schedule, conduct, and follow up on meetings with minimum time and maximum results.

Topics include:
  • Reducing the length and number of meetings
  • Making sure everyone feels heard and appreciated
  • Using one-on-one meetings to minimize workplace distractions
  • Following up on meeting work
Subjects:
Business Collaboration Business Skills Time Management Leadership Management
Author:
Dave Crenshaw

Giving and taking feedback

Through the course of a group meeting, sooner or later someone will have an alternative viewpoint or have feedback to offer. When that happens, there are a few rules of thumb to keep in mind to make sure that the meeting moves along and that the feedback is positive. The first rule of thumb that I recommend to all attendees is to focus your comments on actions and on results. All too often, it's easy to assume the motives behind what someone says or to get caught up in personality differences.

For the purpose of a group meeting, it's important to leave the personality, assumptions, and emotions out of the equation. Focus simply on the actions, meaning the steps that people are taking, and the results that they're getting from those actions. What did their actions achieve? If you focus your comments on actions and results, the likelihood of emotion getting mixed into the feedback becomes very low. The second rule of thumb that I would give you is use softening words that leave room for the possibility that you could be wrong.

I also call this the Ben Franklin Principal. In his autobiography, Franklin recounted how he had the habit of stating his opinions very strongly. A friend took him aside and said that by saying the same things, but with softening words, people would be more likely to listen to his opinion. From that point forward, Franklin made a personal commitment to stop using words like "certainly" and "undoubtedly" and replace them with "I imagine" and "it appears" to me.

For example, rather than saying "it absolutely must be the color green," say "to me it seems like green would be a good choice." Not only will that make others more receptive to your point of view, but it will also give you the opportunity to correct yourself if it turns out later that your opinion was wrong. The third suggestion that I would give you is be open, be receptive. When someone shares something with you that appears to be criticism or even positive feedback, avoid responding to it immediately.

Say, thank you, make a note about it and think about it later. As you pause for reflection, you may find out that what they say is true and even if you don't agree with their perspective, you'll be able to craft a response later when you're calm and relaxed. And finally, my fourth suggestion is for the meeting leader in particular. If a heated discussion grows, the recurring group meeting is not the time and place to have that discussion. Usually, it's a better idea to schedule a separate meeting to deal with specific heated issues.

While you want to avoid excessive meetings, holding a special meeting for an emotionally charged issue can be a wise choice. A separate freeform meeting will give you plenty of time to cover every opinion and give people the freedom to relax and not feel that they're under the pressure of the clock. Follow these four rules of thumb when it comes to giving and receiving feedback and your meetings will stay productive and focused on results.

Find answers to the most frequently asked questions about Leading Productive Meetings.


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Q: This course was updated on 01/03/2012. What changed?
A: This course was retitled, streamlined, and refined throughout, resulting in a slightly shorter runtime. We also added new graphics and a new welcome movie. 
 
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