From the course: Managing Your Manager

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Documenting issues

Documenting issues

From the course: Managing Your Manager

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Documenting issues

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The truth is that your boss is a busy person. Sometimes they think they're being clear but they're not. Sometimes they are very clear in the moment but later forget what they said. This is normal and happens all the time, but this doesn't have to cause problems. That's why learning when and how to document certain decisions and interactions is a terribly useful part of managing your boss. You'll find the act of documenting certain things useful for at least three reasons. First, when others who are involved in the task understand that the meeting or the conversation has been documented, well, their commitment tends to increase since documentation tends to function like an informal contract. Another reason it can be useful is because when others see you documenting something, for example, a meeting, you’re essentially signaling to them what your next move will be. In some ways, you've laid out a script that everyone has agreed to follow. They may or may not follow through but at least…

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