Start learning with our library of video tutorials taught by experts. Get started
Viewers: in countries Watching now:
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.
Hi, I'm Jeff Toister. Welcome to Customer Service Fundamentals. I'm excited to share with you some proven techniques for delivering outstanding customer service. These are techniques I've learned from spending more than 20 years working as a customer service trainer, manager and front line employee. In this course, we'll explore three fundamental skill sets. First, we'll cover how to create a stronger relationship with customers by building rapport.
Next, we'll focus on how to exceed your customers expectations. Finally, we'll look at proven ways to solve problems. We'll also look at ways you can measure your success in serving customers at the highest level. Let's get started.
There are currently no FAQs about Customer Service Fundamentals.
Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.
Your file was successfully uploaded.