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Creating an Effective Resume
Mark Todd

Creating an Effective Resume

with Mariann Siegert

 


In Creating an Effective Resume, author Mariann Siegert provides step-by-step guidance on creating resumes that highlight accomplishments and specifically target a potential employer's needs. The course covers how to build a resume that encompasses action statements, keywords, styling, and effective content, while addressing common stumbling blocks such as handling employment gaps and career changes. Framing the resume as a vital component of a personalized marketing campaign, Mariann shows how to conduct employer research and utilize keyword optimization techniques to increase a resume's potential of being found by employers and recruiters on resume banks and job sites. Also included are tips on writing cover letters and thank-you notes. Exercise files accompany the course.
Topics include:
  • Determining the appropriate resume length
  • Choosing the best layout
  • Identifying and incorporating essential keywords
  • Tips from recruiters
  • Showcasing achievements and job duties using P.A.R. statements
  • Evaluating resume banks
  • Saving to different file formats
  • Compiling references, cover letters, and thank-you notes

show more

author
Mariann Siegert
subject
Business, Business Skills, Career Development
level
Appropriate for all
duration
3h 29m
released
Apr 22, 2011

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Introduction
Welcome
00:04Hi! I am Mariann Siegert, and welcome to Creating an Effective Resume.
00:10In this course, I'll cover techniques for building your marketing campaign by
00:14creating a resume that will catch the eye of a potential employer by showcasing
00:19your experience and skills in the most effective way.
00:23We'll start by laying the groundwork of building your resume.
00:26We'll examine best practices for getting your resume online, including how to
00:32find essential keywords which will make your resume stand out in search engines,
00:37leading recruiters and potential employers right to you.
00:41We'll clear up some of the most common questions job seekers have, such as the
00:46ideal resume length, and how to fill in employment gaps.
00:51We'll identify the most popular resume layouts to help you decide which format
00:57you should use to build your resume.
01:00We'll complete your marketing campaign by taking a look at how to create a cover
01:05letter, references, and thank-you notes.
01:08I am really excited to share these techniques for resume building with you,
01:14so let's begin formulating and developing your marketing campaign by creating
01:20an effective resume.
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Using the exercise files
00:00The exercise files that come with this course have been made available to all users:
00:05Monthly, Annual, and Premium members.
00:08They can be downloaded from the normal exercise files link or from the free
00:13exercise files link on the course page.
00:15I've downloaded the exercise files to my desktop.
00:20From it, I can see the folders named by chapter number: chapter 02, 03, et cetera.
00:24You won't necessarily need them to follow along, but they are there if you need them.
00:30There is also a Bonus Materials folder that contains sample cover letters,
00:35reference sheets, resumes, and a Career Management worksheet.
00:39I hope you'll find these useful.
00:41Be sure not use the samples without making them your own, by personalizing to
00:46make them your own style.
00:47You don't want your resume to look like anyone else's but your own. Are you ready?
00:52Let's get started.
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Filling out the career management worksheet
00:00The Career Management worksheet, which is located in the Bonus Materials folder
00:04of the exercise files, can be used to gather together all of your information
00:09needed for your resume and beyond.
00:12It will be a handy place to keep up with all of your past and ongoing achievements,
00:16accomplishments, classes, seminars, awards, honors, or any other pertinent
00:25information that is relevant to your career.
00:28You can then use this information you gather to better target each resume,
00:33whether the resume be targeted towards your career, a particular employer, or a certain job.
00:39As you can see, some of the sections here are your Personal Information; your
00:44Education; your Vocational or Technical Training; Professional Development
00:50section; Professional Experience, which goes on for quite a while here
00:55in case if you've had a lot of jobs; and then it starts with Other Pertinent
01:00Information. You've got related Qualifications, Technical Skills.
01:05So there are a lot of information in here.
01:07It's actually 16 pages long.
01:09Just to note, the form was designed to be double-spaced.
01:12So in the fields that are longer than one line, you may need to press Enter
01:17or Return key twice.
01:19So, for example, here underneath of Networking, if I click in this box and I
01:23start to type, I may need to hit the Enter or Return twice to get to the next line.
01:29I hope you find it a useful tool for your career and in your job search.
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1. Gathering and Organizing the Facts
Creating a marketing campaign
00:01There is a common misconception that a resume is just a list of job duties and
00:06responsibilities you've performed.
00:09This is what keeps most people from creating a resume that really highlights
00:13their skills and their talents.
00:16So what exactly is a resume?
00:19Your resume should be an advertising and marketing campaign designed to sell one thing, you.
00:27And since your resume is your advertising and marketing campaign, creating a
00:32resume is much more involved than simply writing down your education and your work history.
00:38You can use the same strategies that advertising firms use in their campaigns.
00:44You may be asking, how do I do this? How do I create a marketing and advertising
00:50campaign designed to sell me?
00:53This course will cover in detail exactly how to do that, and I'll be walking you
00:58through each step of the way.
01:01First of all, we'll find out exactly what you want and what your goal is in
01:06order to know what to focus on.
01:09Once you know exactly what it is that you want, we'll begin conducting research
01:14to know which employers meet your goals.
01:18From this research, we'll write down the top ten employers you would like to work
01:23for and begin focusing on your number one on down.
01:28Then we'll figure out what the employer is looking for by continuing your research.
01:34All of this research will help you target each resume that you send by matching
01:39the needs of the employer with your transferable skills and your experience.
01:45When writing your resume, keep in mind that the idea is to promote your largest
01:50personal investment, you.
01:53Tell them what you could do for them and how you will be an asset to their company.
01:59And don't think of it as bragging.
02:01You're simply showing employers what they will get if they hire you and how you
02:06can make a difference in their company.
02:09The most important thing to remember is, don't give up.
02:13If you still haven't obtained employment after exhausting all of your avenues of
02:17your marketing campaign towards your top ten employers, write down your next top
02:22ten perspectives and retarget your campaign.
02:26Create a resume that showcases the experience that you bring to the table in
02:31the best possible light, by showing off your accomplishments and your
02:35achievements, demonstrating what you can offer, and how you will be an asset to
02:40the company overall.
02:43If you do, get ready to open the door; opportunity will come knocking.
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Discovering your dream job
00:01There is a quote that I love by Confucius: "Find a job you love and you will
00:06never work a day in your life." What about you?
00:09Do you sit around daydreaming of the perfect job, one that makes you want to
00:14jump out of bed on a Monday morning with a smile on your face and
00:17ready and raring to go? It is possible.
00:20First, you must decide what your dream job is.
00:24Try this quick exercise.
00:27Start by writing a table with three columns: hobbies, interests, and talents.
00:34Set a timer to five minutes. Then quickly write down as many things that come to
00:40mind under each category as you can in those five minutes.
00:45For your hobbies, write down things that you currently like to do.
00:50Under your interests, write down things that you have always wanted to do or
00:54that you are interested in.
00:55Don't just write down things that interest you now.
00:59Let your mind take you back to your childhood dreams and your teenage wonders.
01:04What did you want to do as a child?
01:06Who did you want to be when you were a teenager?
01:10What things were you interested in then that you never got around to doing?
01:15And don't forget to include your current aspirations.
01:19Finally, in the last column, fill in all of your talents.
01:23You will be surprised how quickly those five minutes go by.
01:29As you can see, some of my hobbies are scuba diving and painting.
01:34I like to travel and some of my natural talents include art and teaching.
01:40Next, as quickly as you can without really thinking about it long, circle two to
01:46four things in each category that interest you the most.
01:50Now, put it all together.
01:52Start writing down jobs that you could do using your favorite circled hobbies,
01:57your talents, and your interests.
01:59Try to come up with at least five jobs.
02:02For example, based on my table, I can be an art teacher, which combines my
02:07writing, painting, children, helping people, art, and teaching. Or I can be a
02:15teacher overseas, which combines writing, traveling, helping people, children,
02:21and teaching. Or I can be a foreign missionary.
02:25I can be flight attendant, a pilot, a sailing instructor, or a lynda.com author.
02:32The more of your hobbies, interests, and talents that you can use on one job, the
02:37happier you will be.
02:39The last step in this exercise is to pick the job that interests you the most.
02:43Out of all the jobs that you came up with, that you created from the combinations
02:48of all your hobbies, interests, and talents, it's time to select your favorite.
02:54It's a fun exercise, and you can really learn a lot about yourself from doing
02:57something so simple.
02:59Try with family and friends, too.
03:02Once you know what it is that you want to do and what is your dream job,
03:06it's time to go for it.
03:08Start by researching employers to find out which employer will meet your
03:12qualifications for the perfect dream job.
03:16Add things to your dream job list, such as benefits, vacation time, ability to
03:22work from home, and so on.
03:25I personally think that Confucius hit it right on the head.
03:29Now that you know what it is that you love to do, it's time to realize your
03:33dream job and never work another day in your life.
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Understanding the importance of keywords
00:00One of the most important and essential steps in creating your resume is
00:05incorporating the use of keywords.
00:08You may be asking, okay, so what are keywords, and why are they so important?
00:13Recruiters search for potential employees the same way you use Google to search
00:17for a topic, that is, with one or more words.
00:21But instead of using Google, they use an applicant tracking system, or ATS for short,
00:27that quickly scans for words matching their criteria.
00:31If the keywords in your resume match the criteria they typed in, voila, you have
00:36now won the first round by simply being found.
00:40If those keywords are not found, neither are you.
00:44Therefore, it is crucial to incorporate these keywords throughout your resume
00:49to maximize your chances of being found in a sea of hundreds of thousands of resumes.
00:55Keep in mind in larger resume banks, yours may be bobbing amongst millions of
01:00other resumes swimming in the same sea.
01:03You can turn the tide in your favor by finding just the right job-specific
01:08keywords that will allow the employer to find you.
01:12When web site designers create a web site, they add keywords to drive more
01:18traffic to their site based on the criteria they think people will be searching by.
01:23This is known as search engine optimization, or SEO for short.
01:29When you add keywords to your resume, you are using the same principles as
01:34web site designers.
01:36Think of adding keywords as SEO for your resume.
01:39By adding these keywords, you are optimizing your chances of being found by
01:44recruiters and employers.
01:46Instead of SEO, or search engine optimization, it's RSO, resume
01:52search optimization.
01:54I will coin the phrase now.
01:56At this point, you may be asking yourself, that's great,
01:59I'll use keywords, but how do I know what words they are using to search by so
02:05I may include them throughout my resume?
02:08If you follow me to the next movie, I'll be showing you exactly how.
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Finding essential keywords
00:00Incorporating keywords into your resume is a crucial part of your
00:04marketing campaign.
00:06If you don't include applicable keywords throughout, the employer or recruiter
00:10will never be able to find you.
00:12It's imperative to find and incorporate keywords that best fit your employment goals.
00:19The number one place to look for keywords is by looking through current job
00:22descriptions that match your target position.
00:25If you have a position in mind already, use as many keywords as possible from
00:30the job description at hand.
00:32If you are creating a resume to upload to resume banks, follow these steps.
00:38Start by searching for online resume banks or job banks that list employer job
00:43openings and positions.
00:45Search for 'resume banks' or 'job banks'.
00:48One of my favorites is monster.com.
00:54There are many others, such as indeed.com, careerbuilder.com, and a host of others.
01:00Of course, use the ones you prefer, but I would recommend using as many as you
01:05can to ascertain that you are being as thorough as possible.
01:09That way you can create a broader base of keywords to choose from.
01:13Another keyword resource is to search through LinkedIn profiles of people that are in your same field.
01:20I am going to use monster for this example, and that's www.monster.com.
01:26And I am going to search for a web site designer.
01:29So, I am a web site designer.
01:31I'm looking for my keywords.
01:33So, I am just going to type in 'web site designer'.
01:37You don't want to include any other criteria because at this point, the
01:41location doesn't matter.
01:43We want to find jobs we would be interested in applying for and harvest the keywords.
01:51Let's say that I'm interested in the web site designer here in Vermont, so I
01:55will click on Website Designer.
01:58And notice that you also have just a little bit of a description underneath of
02:01each of these that you can read through and kind of see if it sounds
02:04interesting to you.
02:05So, I am interested in this one in Vermont as a web site designer.
02:09Now I click on the link, and it takes me here.
02:12Now, the next thing that I want to do is copy and paste keywords and keyword
02:17phrases from this open position.
02:20So, let's say that in this case I'm going to copy all of the duties for
02:25this particular job.
02:27I going to take all of this and I am just kind of copy, so I can either
02:31right-click of course to copy, or I can do Ctrl+C as a keyboard shortcut.
02:36And then I am just going to go to Word and I am going to paste.
02:41And then, the next thing that I'm going to do is say okay, you know what, I like
02:45all this information.
02:46Let's see what else that I can find.
02:47Now, my keywords in here, by the way, might be, let's say
02:51e-commerce applications.
02:53That could be a keyboard, so I can select that and highlight it.
02:57Then I can go back to my search and I can say you know, I need a BS or BA
03:04degree, and also let's say that I need excellent client-relational skills.
03:09So, I am going to select that.
03:11So, I can hold down my Ctrl key and I can select more than one thing.
03:16Next, let's say, oh, I need all this information, expert in XHTML.
03:20Let's go ahead and select all of that.
03:23I'm still holding down my Ctrl key and selecting the rest of the information.
03:27Now, I am going to do a Ctrl+C to copy.
03:30I am going to go back over to my Word document and do a Ctrl+V to paste.
03:35On the Mac, you are not able to copy and paste more than one thing at a time,
03:39but you can copy individually.
03:42You may have to clean this up a little when you are using your Ctrl key to copy and paste.
03:46I am just going to hit Enter, and we are good to go.
03:49And you want to repeat this.
03:51You are going to find another job that you like.
03:53You are going to find the keywords.
03:55And a good thing to do, again, is to go through and just select and highlight
03:59those keywords that you think are going to be important.
04:03You can delete all the other text, or you can highlight it, either way.
04:07Now, what you want to do is be aware of keywords that are repeatedly being used
04:12to describe your targeted job.
04:15You can of course copy entire descriptions if you really liked the job or just
04:20paste pertinent keywords or phrases relevant to your job-hunting target, such as
04:25job titles. It might be technical terms, skills, and professional expertise.
04:30It might be software or hardware.
04:33It may be degrees you need or colleges.
04:37It could be industry jargon and buzzwords.
04:40You may later consider copying the most pertinent information into your Career
04:44Management worksheet, which you will find in the Bonus Material folder in the
04:49exercise files that came with this course. Okay.
04:53So, now I know how to research, identify, and collect my keywords and phrases.
04:58Now, what do I do with them?
05:00Well, some people still place a keyword section at the top of their resume with
05:05the list of keywords but no context.
05:08Years ago, rumor had it that old applicant tracking systems, or ATS systems,
05:13would only search the first 100 words of your document.
05:16If this was true, this limitation no longer applies.
05:20Instead, it's better to sprinkle keywords throughout your entire resume.
05:25Highlight them in each section, such as your career summary, professional
05:30experience section, technical expertise, and throughout your education sections.
05:36Make sure you standardize your job titles.
05:39Let's say the work you are doing is that of a technical trainer, but the
05:43employer has just given you some strange, off-the-wall title, such as Employee
05:48Improvement Specialist.
05:49If this is a case, consider using the industry-standard title of technical
05:54trainer in your resume instead.
05:56You can then put the obscure title in parentheses next to it if you prefer.
06:01Whatever you do, be sure to include the title of the job you're looking for
06:05somewhere in your resume.
06:07It's one of your main keywords.
06:10Including keywords in your resume is crucial in your job search.
06:14Be sure to perform job search optimization by using keywords throughout.
06:19The more keywords you use that match the employer's search criteria, the higher
06:24rating you will receive in their search results of possible candidates.
06:29Not optimizing your resume will lead to no leads.
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Incorporating action verbs
00:00Action verbs. What are they, and how can you use them to help you create a verbally animated
00:06resume that captures the attention of the employer?
00:10To better understand how you can use them, let's take a look at this example.
00:14Use action verbs in your resume.
00:17It's to the point, but it's a bit boring.
00:20Now, let's take a look at a sentence that says the same thing but uses
00:24different action verbs.
00:26Electrify and charge your resume by integrating action verbs.
00:31As you can see, you can add excitement by using action verbs to make an
00:35otherwise dull sentence come to life and jump off the page.
00:39It's the same for your resume.
00:41Finding and incorporating the right action verbs will add a sense of energy and
00:46excitement to a dry and dreary page.
00:48Since you are being hired by the employer to do something,
00:52you need to put action verbs to work in your resume to really make it come alive.
00:58Action verbs can be your helping hand by highlighting what you've done.
01:03In order to find the best action verbs to incorporate into your resume, begin by
01:08scanning the description of your target job. Or if you don't yet have a
01:13particular job in mind and are creating your original, or your main resume to
01:18post on job boards, jump online and find postings that match your interest.
01:22Let me show you how to do this.
01:23I'm on monster.com and I am going to go in and look for a position as a senior
01:33field service engineer, and let's say that my location in the United States here
01:42is in Pittsburgh PA, and I am going to click on Search.
01:47Now, let's say that I'm very interested in the Senior Field Service and
01:52Commissioning Engineer.
01:53So, I am just going to click on it, open it up.
01:56I look through it and decide, yeah, I really like this position.
01:59I am going to copy the information from the job description, and I am going
02:08to paste it into Word.
02:12Now, what we want to do is start looking for action verbs.
02:18So, performing you can see is here, performs, performs.
02:22We have another performs down here.
02:25So, they really like the word perform, so that's something I probably want to use in my resume.
02:30So, I'm going to highlight it with my highlighter tool.
02:33You can delete the words around it.
02:35You can copy and paste it into a different document, whatever you like to do best.
02:40I am just going to continue highlighting them.
02:42So, we have performs.
02:44We also have troubleshooting.
02:46We have determining, implementing.
02:51Let's see. What else do they have here?
02:53Developing. Promoting again, they used that more than once as well. Providing.
03:02So, you would continue going through your document, and there is probably some
03:06more down here that we can grab, ability to prioritizing. That's enough.
03:15I think you get the idea.
03:16Next, you may want to copy and paste information from the job description that
03:21fits your transferable skills and experience.
03:24So, I am going to rewrite this sentence to match my own using their action verbs.
03:29So, I am just going to copy this and paste it into another document, so I can
03:33work with it a little bit better, and just clean it up a little bit.
03:39Next, what I want to do is rewrite this sentence using the action verbs.
03:44Make sure that you don't use word-for- word, and be sure to include your skills
03:49to match the employer's needs.
03:51For example, I am going to use the sentence, "Diagnosing and troubleshooting
04:00problems, determining solutions, and taking action to resolve the issues onsite."
04:13Then I can simply take my sentence, copy it once again, and paste it into my resume.
04:25And there we go.
04:26Employers seek action-oriented people.
04:29Action verbs set your achievements and accomplishments in motion.
04:33By fully exploiting the power of action verbs, you can make your experience jump
04:39off the page and convey a sense of energy.
04:42Using action verbs enables you to grab the employer's interest and attention and
04:47places the emphasis on what you can do for them.
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Getting results using PAR statements
00:00There's a simple technique that you can follow to help you create a more
00:04compelling and effective resume.
00:07It's called a PAR formula.
00:09PAR stands for Problem-Action-Result.
00:13The PAR formula tells a business story.
00:16In the case of your resume, you can use this formula to tell your success story
00:21to potential employers,
00:23the story that will show how you can help them and why you are the perfect
00:28candidate for the job.
00:31All the stories have one thing in common,
00:33a beginning, middle, and end.
00:37The PAR formula works the same way.
00:40The beginning is the problem, the middle is the action, and the end is the result.
00:45During your career, you've had problems, you've taken the action to solve those
00:51problems, and hopefully received positive end results.
00:55Your resume should not be a laundry list of boring job duties, and
01:00responsibilities that you've performed.
01:03You'll get much greater results by using PAR formula to showcase how you will
01:07help their bottom line.
01:10As an added bonus, creating PAR statements can even help prepare you for
01:14behavior-based interview questions, such as 'what do you consider to be your
01:19greatest achievement?'
01:21So how does it work?
01:23Let me begin by giving you a few examples.
01:26Let's say that you're a web site designer.
01:29The problem that you may have had as a web site designer is a client who is not
01:33getting enough traffic to their web site, resulting in low sales.
01:38What action did you take?
01:40Well, you interviewed the client, researched their competition, created a new
01:45web site based on your findings, and then performed search engine
01:48optimization, or SEO for short.
01:52The result was increased web site traffic by 70%, increase in the client
01:57sales and profits by 55%.
02:01Based on the situation, your PAR statement would be, 'designed new Flash web site
02:07based on competitive market evaluations and client needs, resulting in a 70%
02:12increase in web site traffic and 55% profit margin.'
02:17Doesn't that sound better than 'created a web site'?
02:20Now, let's take a look at what PAR statement would look like if you were a secretary.
02:26The problem was that the company was using an antiquated Rolodex system for
02:31their contact management system.
02:33The action that you took was that you created a new contact management
02:37database using Access.
02:40Your result was that the company can now use the information from the
02:43database to merge addresses for mass mailings and electronic mail
02:48distribution, saving time and money.
02:51This also increased efficiency, shortening the time it takes to send out
02:55mass mailings by 90%.
02:58The PAR statement for this example would be, 'created a contact management system
03:03using Access to store data from outdated Rolodex systems, increasing efficiency
03:09of mass mailings to our clients by 90%'.
03:11Doesn't this sound better than 'sent out letters to clients'?
03:17Both of these examples contain action verbs and details.
03:20They also use numbers to quantify the results of the action.
03:24It sets your experience in motion.
03:27How do you write your own PAR statements?
03:29Always start at the beginning, the problem.
03:34What are some of the biggest problems that you faced in your career, the action
03:38that you took to resolve the problem, and the positive outcome that ensued as a
03:43result of your actions?
03:45Think of things you've done in your career that you're proud of. Show the
03:49employer that you can take action when the situation arises.
03:53And don't let PAR statements intimidate you.
03:55It's not rocket science. It's easy.
03:58Have fun with it!
03:59If you're still stuck, try answering questions such as, did you win any awards?
04:05Did you direct, oversee, or manage any projects?
04:09Did you implement any new ideas?
04:12Did you organize an event or a function?
04:15Did you save the company time, money, or make something on the job more efficient?
04:20It can even be something such as getting promoted quickly.
04:24For example, you could say, promoted from Helpdesk Technician to Helpdesk
04:29Manager within eight months of your initial hiring.
04:33Think back, think hard, and have some fun creating your own PAR statements.
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Researching the employer
00:00Finding the perfect job is a job in and of itself, but the work you put into
00:06your job search will be well worth it.
00:09What exactly do you want? Who do you want to work for? Where would you best fit
00:13in? Do you want to work for a small company that is family-oriented, or perhaps
00:19a huge corporation with plenty of upward mobility?
00:22Once you know what you want, it's time to begin your homework.
00:26Always keep in mind that your resume is your advertising campaign.
00:30Advertising executives always begin a campaign with market research.
00:34Write down the top then employers you would like to work for.
00:38Then focus your marketing campaign by conducting research on your number one on down.
00:44After you've decided who you want to target, find out as much information as possible.
00:49Researching the employer will help you to better target your resume by knowing
00:53the employer's needs.
00:55The closer you can match your skills and achievements to their needs, the better
01:00your results will be.
01:01It will also help you during the interview to show the employer you're
01:05interested enough in their company to find out all you can about them.
01:10So where do you begin?
01:12As you may have guessed, one of he best research tools at your disposal is
01:16by using the Internet.
01:18Begin by locating their web site using a search engine like Google or Yahoo!
01:23Let's say that you want to work for lynda.com.
01:25Once you've located their web site, look for section such as About Us.
01:32And there it is right here, about us, the lynda.com story.
01:36You may also look for information such as history and careers and their
01:41executive team, find out who their CEO is and who their president is.
01:47Make note of the company's mission statement and consider trying to incorporate
01:51your own version of it into your cover letter and your resume.
01:54Next, find out if it's a privately or a publicly held company.
01:59If the company you're looking at is publicly held, you've got a few more
02:02options for research.
02:04Look them up on NASDAQ.
02:06NASDAQ lists about 3,200 securities, more companies than the New York Stock Exchange.
02:13It executes stock trades through computers instead of on the trading floor.
02:18You can research public employers on the New York Stock Exchange.
02:21It is the world's largest stock exchange by market capitalization.
02:26SEC stands for Securities and Exchange Commission.
02:31You can research SEC filings to find out more about the company's financial health.
02:37Check out employers on the Hoovers web site.
02:40Hoovers includes an extensive database that gives insight and analysis about
02:45companies, organizations, and industries.
02:48See if you can find anything about the company through the Chamber of Commerce
02:53or the Better Business Bureau.
02:56Research statistical information in your industry, such as projections, trends,
03:01and layoff information, through the Bureau of Labor Statistics. Check out
03:06newspaper articles, trade journals, and business magazines.
03:10What other information should you look for?
03:12While seeking out information, keep these things in mind.
03:16Who are their competitors?
03:18By the way, during my last interview, I was asked if I knew who their competitors were.
03:22Research the market and find out all about their competition.
03:26What are their products and their services? How many years have they been in
03:29business? How many employees and locations do they have?
03:33Are they a subsidiary or a parent company?
03:37When beginning your job search, you must know what you want first and which
03:41employers will be your best fit.
03:43One size does not fit all.
03:45Then you must know what the employer wants.
03:48Remember, each resume should be targeted towards a particular employer and job description.
03:54The more you know about the employer and their wants and needs, the better
03:58you'll be able to match your skills to those needs.
04:01And the more you know about the company, the better you will be able to do
04:05during your interview by appearing more knowledgeable.
04:08By doing your homework, you'll leave a positive impression with the employer and
04:13stand out from the crowd.
04:15You'll be prepared to answer any questions they may have and will be in a better
04:19position to create your advertising campaign,
04:22beginning with your resume.
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2. The Dos and Don'ts of Resume Writing
Targeting your resume
00:00One of the biggest mistakes people make when they are job hunting is sending out
00:04the same generic one-size-fits-all resume to each and every potential employer.
00:10The problem with using this method is threefold.
00:13One, every company has different needs.
00:16Two, every position requires different skillsets to do that particular job.
00:23And three, you have different skillsets, knowledge, and experience that will
00:28match those different needs.
00:30Targeted resume showcase and match the skills and experience that you have
00:35that is needed by each individual employer.
00:38When people use a one-size-fits-all resume, they force the prospective
00:42employer to search through their resume, trying to figure out which of their
00:46skills they may be able to use.
00:48You could call it hide-and- seek for busy professionals.
00:53Employers are looking for very specific things.
00:56They spell out what they are looking for in the job description.
01:01Since employers are looking for very specific things, your resume cannot be vague.
01:06It must be targeted to match the employer's needs.
01:11Every resume you send out should be customized and tailored to meet the needs of
01:16each prospective employer.
01:17Items on your resume that are unrelated or irrelevant to the targeted position
01:23should be downplayed or removed.
01:25Related accomplishments and achievements should be highlighted, as should your
01:29transferable skills, throughout each and every position you've held.
01:34Targeting your resume for each desired position allows you to emphasize how you
01:40are the perfect match for that particular job.
01:44Here's an easy way I found of specifically targeting a particular position
01:48and employer's needs.
01:50First, go to a resume bank and then type in your search requirements.
01:56Let's say that I am a technical trainer, and I am looking for a position in
02:02Grand Junction, Colorado. There it is, and I am going to click on Search.
02:08And here's a technical trainer job that I am interested in,
02:11so I am going to click on it.
02:15Now what I am going to do is I am going to find the job duties and
02:19responsibilities for this particular position.
02:21Then I am going to copy and paste it into Word, or any other word processor for that matter.
02:30Now what I want to do is I want to create a table for my job description.
02:34So I am just going to simply select it,
02:37I am going to go to the Insert menu, click on Table, and then select
02:42Convert Text to Table.
02:44The Number of columns is 1.
02:46That's fine. Click on OK. There's our table.
02:49Now, what I want to do is I want to create a column to the right, so I can write
02:54down what my transferable skills are.
02:57So I am going to go up to Layout and click on Layout and click on Insert Right,
03:04because I want to insert columns to the right. And there we go.
03:08Now I also want to include a header,
03:11so I am going to select the first row by holding my mouse out here to the left
03:15of this column and clicking.
03:17That selects the entire row.
03:19I am going to go back up here to the toolbar and click on Insert Above.
03:24Now the next thing that I want to do is I want to set the Style for this
03:29table to Normal to make sure that I've gotten rid of anything that we've
03:33copied over from the Internet.
03:35So when you're holding your mouse over the table, you'll see a little box with a
03:39cross in it, with some arrows, and if you click, it'll select your whole table.
03:44To set the style back to Normal, we're going to go to the Home tab, and then
03:50we're going to click on the little down arrow here underneath of Change Styles.
03:54When you click on it, you'll see your Styles pane appear.
03:58With the table selected, we're going to click on Normal, and that should set it
04:03back to your Normal style.
04:04Now I am going to add a header that says Essential Functions and
04:12Transferable Skills.
04:13Now I am ready to start typing in my transferable skills.
04:19When it's completed, you can change it around to look like this.
04:25Using this format will help in several ways.
04:28It will get you to thinking about what your transferable skills are, and
04:32matching them to the employer's needs.
04:35It'll help you focus and concentrate on what the needs of the employer actually are.
04:40It'll give you an easy format for finding potent keywords to include in your resume.
04:46It will assist you in selling your true worth during the interview.
04:50Speaking of interviewing, when you get to that stage, copy your table into
04:55another document, such as the one the we're looking at of its own, and format to
05:00match your resume with the same heading style.
05:04Now, make sure that the heading style of your resume, your cover letter, your
05:09references, and your transferable skills all match.
05:13Your table of transferable skills can be part of the package you hand out to the
05:18interview panel or hiring manager.
05:21It will show you're thinking ahead of the game and value their time by not
05:25making them try to play hide-and-seek or match-the-skill.
05:28Once you have your chart in hand, you can begin incorporating these skills
05:32throughout your resume,
05:34add your keywords, update your headline, your qualification summary, your
05:39professional experience, and all of the sections throughout with your matching skills.
05:44Don't simply repeat phrases found in the job description;
05:48use your own words to describe your matching skills.
05:52Remember, your goal is to match as many of the needs of the employer as you can
05:56with your own background.
05:58Another thing to keep in mind when creating a targeted resume from your original
06:03resume is to be sure you don't save over your targeted resume.
06:07Keep the original resume intact and use it as a template for your targets.
06:12Also, you can use the main resume as the version you will upload to resume banks.
06:18Another important thing to keep in mind when targeting your resume for each
06:21position is organization.
06:23Keep a copy of each version of your resume that you need to send to each company.
06:27This is very important for tracking and recordkeeping.
06:31Once you get to the interview, you should bring several copies of the targeted
06:35resume with you, so you want to be sure not to overwrite.
06:39Once you have your target in sight, it's time to hit the bull's eye.
06:43Hit the center of the target by matching your skills to the employer's needs.
06:48The more closely you match yourself to the position, the more likely it will be
06:52that you'll be invited to an interview.
06:54Just be sure not to simply repeat phrases found in the job description.
06:58Your goal is to prove your transferable skills are a match for that position at hand.
07:03If you succeed in showing hard proof to the potential employer and submit the
07:08evidence that you are the perfect fit, you will hit your target right on the
07:12mark and land the perfect job.
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Sidestepping blunders and the "10-Second Screen-Out"
00:01Did you know that your resume only has about ten seconds in front of the reviewer
00:06to entice them to read on?
00:07And the reality is, in today's job market, it may be as little as five seconds.
00:13So how do you make it through the first round and avoid that ten-second screen-out?
00:18First, you must put yourself in the reviewer's shoes. Think about this.
00:23If you were a hiring manager or a recruiter and had a stack of 100 resumes
00:28sitting in front of you to plow through, all from people applying for the
00:32same job, how would you begin?
00:35The truth is most recruiters begin by weeding out as many resumes as they can
00:40into a 'no' pile and end up with a much smaller pile of 'possiblys'.
00:47If you want to make the first cut, you need to sidestep some common resume
00:51blunders in order to turn a 'possibly' into a possibility.
00:56So let's do some sidestepping of our own by looking at some of the most
00:59common resume blunders.
01:01We'll look at the do's, the don'ts, and things that you just need to leave off of your resume.
01:08There are always exceptions to every rule,
01:11so be sure to keep your own situation in mind.
01:14First of all, when submitting your resume, be sure to follow the employer's
01:18instructions to a tee.
01:20For example, if they ask for a cover letter, be sure to submit a cover letter.
01:26Your resume may be a masterpiece, but just one typo can end it all.
01:32Unintentionally including misspelled words or the improper use of grammar on
01:37your resume can portray you in a negative light.
01:42Use spell check and then have several trusted people check and then
01:46double-check your work.
01:48Do not staple, fold, or put paperclips on your resume when mailing. In sending
01:55through the mail, invest in a professional-looking envelope that's large
01:59enough to encompass your resume without folding--one where you can just slide it in.
02:04For example, use an 8.5 x 11 clasp envelope.
02:09Also, it will look much more professional to invest in mailing labels instead of
02:14writing the address and the name on the front.
02:17Make sure you have professional-looking paper as well.
02:20Don't use hot pink paper sprayed with perfume, or fluorescent green paper.
02:26You'll get their attention all right, and not in a good way.
02:31Speaking of things you shouldn't do, here are some more things you should avoid.
02:37Don't use a personal email address with an inappropriate or
02:41unprofessional username.
02:43Consider using an email address that includes your name.
02:47Also, don't let your email address date you.
02:51It's best to use an email address from one of the current popular email
02:56providers like Gmail or Yahoo!
02:58If you don't have a professional email address, create one. It's free.
03:04Another option of course is to use an email address from your own custom domain.
03:09Personal pronouns such as I and me shouldn't be used in your resume.
03:14For example, instead of 'I managed', just start with 'managed'.
03:20Don't include references on your resume.
03:22Your references should be a separate document.
03:25Don't include them on the resume itself.
03:29Don't include the line, 'references available upon request' either.
03:33Employers expect you to have professional references;
03:37therefore, this statement is not needed. Please!
03:41Leave your clipart at home.
03:42It'll make your resume look unprofessional.
03:46Don't include an objective on your resume.
03:48Instead, replace with a powerful headline and qualification summary.
03:55Stay away from including TMI, or too much information.
04:00Don't include such things as why you left your last job or list your current
04:05or past supervisors.
04:07Whatever you do, don't lie.
04:10Don't try to pull a fast one just to get the job when you don't know the
04:14software, don't have the degree, or the experience that they need.
04:20These things are easily checked.
04:23Now, here are a few things you should make sure to leave off.
04:27Leave off the word 'resume'.
04:30Hopefully, the employer is intelligent enough to know it's your resume.
04:35No need to tell them this,
04:37so don't place the word 'resume' at the top unless you're creating an online
04:41resume and you're using it as a keyword.
04:44Do not include a personal section that lists things such as your age, your
04:48weight, your height, or your marital status, unless you're outside of the
04:54U.S. and it's required.
04:56And no photographs, please!
04:59Please do not include a photograph of yourself, even if you are gorgeous, except
05:05of course if it's required for the position, such as you're an actor or a model.
05:11Including your salary may ruin your chances of getting an interview by being too
05:16high or may ruin your chance of getting a better salary by being too low.
05:21And last but not least, leave off your hobbies, unless they're relevant to the
05:26position that you're applying for.
05:28Sidestepping these common resume blunders will help you make the first cut by
05:34avoiding the 10-second screen-out.
05:37Jump over these pitfalls, stay out of the 'no' pile, and open up your
05:42own possibilities.
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Deciding on resume length
00:00How long should a resume be: one page or two?
00:04You may have read or heard that it should be no longer than one page.
00:08The true answer to this question depends on multiple factors.
00:11Let's take a look at some of those deciding factors.
00:14First of all, how much experience do you have?
00:17When people write their resumes something rather ironic and interesting happens.
00:22People with lots of experience tend to try to jam everything onto one page.
00:26They make the font too small to read easily, they shrink their white space, and
00:31they end up with hardly any margin at all.
00:34People with hardly any experience try to get a teeny bit of information to
00:38expand onto two pages.
00:41They make the font and their margins larger and include relevant information
00:45to try to make it look as if they have more experience.
00:48If you have more than then years of experience, you'll probably need more than
00:52one page, especially if you need to list such things as professional
00:57experience, technical skills, certifications, publications, patents, or
01:04speaking engagements.
01:05Rule of thumb: if this information is important to the position you're currently
01:10seeking, don't crunch everything onto one page simply because of the outdated
01:14concept of the one-page-fits-all resume.
01:18If you're just out of school or college, try to make the resume no more than one page.
01:23If you have less than five years of work experience, a one-page resume should
01:27suffice in most cases.
01:29You may have heard from seemingly credible sources that you should only include
01:34your last ten years of experience.
01:36Unfortunately, this well-intentioned advice could actually keep you from
01:41getting an interview.
01:42Consider the example that a hiring manager recently shared with me. An applicant
01:47must referred by a personal reference.
01:49During the interview the hiring manager looked at the resume and didn't see any of
01:54the experience she expected.
01:56She inquired, "Is this all of the experience you have?
01:59I was told do you had experience as a paralegal?"
02:02The applicant replied, "Well, yes I was an IP litigation paralegal for twelve years,
02:08but my recruiter told me I should include only the last ten years of my
02:11experience on my resume, so I left it off."
02:15The hiring manager told me the recruiters advise almost cost the paralegal the job.
02:20If she had not known someone and got in through the back door to the interview, she
02:26would have most certainly been passed over.
02:28Anyone simply reading the resume would never have called her in the first
02:32place, and she got the job because of the experience she have prior to the ten-year cutoff.
02:38Don't leave off relevant information, because of a one-page limit or a 10-year cutoff.
02:44Keep your resume concise but targeted with pertinent information.
02:48On the other hand, if you delivered pizza, worked in a nail salon or other such
02:53shops that may be unrelated ten years before, you may leave these irrelevant
02:58positions off of your resume.
03:00Just be careful about leaving gaps in your employment dates.
03:04If you find and taking this information off will leave gaps, consider instead,
03:09changing the job description to include your transferable skills.
03:13If you have many years of experience, you may consider setting up an Early
03:17Career section where you briefly summarize or even combine employers, maybe even
03:22job titles and employment dates.
03:24Other expendable items include obsolete technology and your high school
03:29information after your attending college.
03:32Be careful of setting off flares; employment dates they go back too far will
03:36attract about as much attention.
03:39Consider including as much of your more recent experience as possible and only
03:44what is pertinent to the job.
03:45Use your best judgment depending on the field you're in to figure out what your
03:49cutoff date would be and when you would start dating yourself.
03:53For example, I started working at fourteen years old while attending high school and I
03:58worked my way through college.
04:00As I gained more experience, those jobs dropped off of my resume, but they were
04:04very valuable when I was just getting my start.
04:08Do you hold a senior- or executive-level position?
04:11In addition to your resume, you may need to include a portfolio of documents,
04:15including an executive biography or leadership process profile to clearly
04:21illustrate your track record of accomplishments and leadership abilities.
04:26Ask yourself these questions: Are you, including information that is totally
04:31irrelevant to the position you're targeting?
04:33Will the information provided assist you in getting the interview?
04:37Are you trying to crunch your resume into one page by eliminating
04:42pertinent information,
04:44making the margins too small, decreasing the font size, and eliminating their white space?
04:50In other words, are you making it hard to read simply because you've heard it
04:54should only be one page?
04:56Is it as concise as possible?
04:58Stay to the point and keep focused on your target position.
05:02And the survey says, Robert Half Technology,
05:06a respected recruiting firm, shared some information with me about a recent
05:10poll they conducted.
05:12They interviewed senior executives for a survey regarding their preferences in resume length.
05:18They found that the best rule of thumb is to allow the breadth and depth of your
05:22experience to dictate resume length.
05:25They suggest before putting anything on your resume ask, does it add value to my candidacy?
05:32If it doesn't, eliminate the information or recast it in more meaningful terms.
05:38So, how long should your resume be?
05:40Your resume should be exactly the length it takes to market and sell yourself
05:45for each targeted job.
05:47Try to keep it between one and two pages; be concise.
05:51Keep focused on your qualifications accomplishments and achievements, but don't
05:56sell yourself short.
05:57And remember, although a one-page resume is no longer hard-and-fast rule, you
06:03certainly should never create a 10-page resume.
06:06You may want to rethink your strategy or perhaps create a portfolio in addition
06:10to your resume if it's running onto multiple pages.
06:14The most important thing to remember is to include as much relevant information
06:18as needed to advertise and market yourself to your target.
06:23Just be sure to make yourself shine and cast yourself in the best
06:27possible light.
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Keeping your resume concise
00:00Your resume is your advertising copy, not an autobiography.
00:05It's not meant to tell your entire life story; it's meant to tell the employer
00:09what you have done in your life that will help them.
00:12It's your sales pitch.
00:14When creating your resume, think like an advertising copywriter. Would they put a
00:19lot of irrelevant information that has nothing to do with selling their product
00:23in their advertisement? Of course not.
00:25First of all, they would lose your interest in the product and you would walk
00:29away not knowing why you should buy their product, or even what their product is.
00:33Second, advertising space is expensive.
00:37The client wouldn't want to waste one single penny of their precious advertising
00:41dollars on unrelated fluff.
00:43The advertiser wouldn't sell a thing, and they would most assuredly lose their client.
00:49It's same with your resume; it must be written in a clear, concise manner all the
00:54while highlighting your assets for a particular job.
00:57Your resume is not a place to show off your creative writing skills.
01:01If you find your resume is running onto three pages and more, it's a good
01:06sign you need to rethink the information you're including and go to the cutting table.
01:10It's a red flag that you need to be more concise.
01:13The exception to this rule would be if you are in a senior-level or Executive
01:19position, or you're writing a CV.
01:22For more information on the differences between a CV and a resume, there is a
01:26whole movie on CVs that you may refer to.
01:29When going to the cutting table, consider combining unrelated positions,
01:33highlight transferable skills or positive personal attributes that you can use
01:38in your targeted position.
01:40Take a look at this example.
01:42Let's say you worked a bunch of part- time jobs through college. You may have
01:46included information such as, 1990 you worked several part time jobs 91, 92, 93,
01:52and each one of them you separated out.
01:55First of all, this takes up a lot of precious room, especially if you're running
02:00onto multiple pages.
02:01Second, it looks as if you weren't holding down a full-time job for four years when
02:07the truth is that you were taking a full credit load while paying your way
02:11through college by working part-time jobs.
02:14And don't expect the hiring manager to put your college dates together with
02:18your part-time work.
02:19They don't have time.
02:20Don't assume. Instead, spell it out for them like this: 1990 to 1993 worked
02:27several part-time jobs to support myself through college by taking a full course loan.
02:32This says a lot about you. It says you were self-sufficient and hard-working, a
02:36real go-getter, and it took one line instead of four.
02:40Let's take a look at some other ways to make your resume more concise.
02:44Target your resume to the position you're applying for by taking out any
02:48nonessential information and anything not relevant to the position you are
02:51seeking. But don't cut out entire job that you've held for a long time because
02:56they're not relevant.
02:57This will leave a gaping hole in your employment history. Instead, look for a way
03:01to highlight your transferable skills.
03:03If you are a receptionist, for example, and now you're in sales, find a way to
03:07highlight the experience you acquired meeting people and the communication
03:11skills you've gained that you can now use this as a salesperson.
03:15Avoid the laundry list of job responsibilities and long description of job duties.
03:20Remove the words 'responsible for' and 'duties included'.
03:23They take up a lot of precious room and are presumed by the employer anyway.
03:28Instead, highlight your accomplishments and achievements.
03:31Delete hobbies and personal information.
03:33Remove 'References available upon request',
03:37and never include references on your resume.
03:40If you have the word 'resume' at the top of your resume, remove it.
03:43We know it's your resume.
03:45The exception to this is if you're creating an online resume and you're using it
03:49as a keyword for searches.
03:51Take off technical skills that are no longer used in the industry.
03:55They will not only make you look like a dinosaur, but will lead the employer to
03:59assume you aren't up to date with technology.
04:02Let's look at a few things to avoid while trying to trim the fat.
04:06Don't shrink your font to the point that someone has to strain to read it; instead trim words
04:12or go on to a second page if need be.
04:14The only thing a recruiter likes less than a resume that is hard to read is the
04:18applicant who submitted the resume that's hard to read.
04:21Don't whittle away your white space and your margins.
04:24Next, review your resume while asking yourself these questions: Have I
04:29deleted all non-essential and irrelevant information that does not pertain to
04:34the targeted position?
04:36Did I include all the gory details?
04:38Recruiters don't need to know every single detail of every little task you've
04:42ever done and every job you've ever had.
04:44Is it focused, targeted, and to the point?
04:47Will my resume make the employer reach for the phone?
04:51When writing your resume, make every word count towards winning an interview.
04:56Make it easy for the employer to read and easy for them to find
04:59pertinent information.
05:01Don't make them work for it.
05:02Convince the employer with your words that you are the most qualified
05:07candidate for the position.
05:08The purpose of your resume is to attain an interview where you can further
05:12elaborate upon your experience, but first you must get the interview, and
05:17your resume is your key.
05:19Remember, sometimes less is more!
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Refreshing your resume
00:00Keeping your resume up to date and refreshed is one of the most valuable tools
00:05you have in your career toolbox.
00:07Don't let your resume become stagnant.
00:10Even if you aren't presently looking for a new position, keeping your information
00:15updated on job boards is very important.
00:18You never know when opportunity will come knocking. And not to be negative, but
00:23unless you have a crystal ball, you never know when you may need an updated
00:27resume, and in a hurry.
00:29One of the best ways of keeping your resume up to date is by creating and
00:34updating a career management document.
00:37A career management document could be a huge asset to working professionals with
00:41more than a few years of experience.
00:44There is the sample career management worksheet and the bonus materials in your
00:48exercise files, which are included free with this course.
00:52The more time goes by it gets harder and harder to look back and remember all of
00:57your professional achievements and accomplishments.
01:00You can use this document to keep track of these achievements by updating it regularly.
01:06Then when you see a position you're interested in, you can easily find your
01:10accomplishments and achievements that relate to the targeted job.
01:14In this way, you're sure your resume is focused and custom-built for the
01:18particular position you are seeking,
01:21opening the door to your targeted job. And when you're updating this information,
01:27it's a good time to stop an update your resume, and online resumes as well.
01:31So what information should you be on the lookout to refresh?
01:35Let's take a look at some of the things people most often forget to update on their resumes.
01:41You may have learned a new application, such as Flash or Excel. Make sure that you
01:46add that new technology.
01:48How about all the new certifications and things you've learned on lynda.com?
01:53Don't forget to add those.
01:55Delete any outdated information.
01:58Delete expendable items, such as obsolete technology, and take off your high
02:02school information once you've begun earning college credits.
02:06Add any new achievements and accomplishments.
02:10Have you changed jobs or gotten a new promotion?
02:12Do you have new responsibilities in your current position?
02:16Have you won any awards or received special recognition for something?
02:20Make sure you add these types of things as they happen so they don't slip your mind.
02:26Include new quantifiable results.
02:28Have you saved the company money?
02:31Have you made the job or company more efficient?
02:34Add any of these types of things using dollar amounts and percentages if possible.
02:38Numbers tend to jump off the page.
02:41Update relevant information.
02:43Add any new classes, seminars, conference, continuing education courses, or any
02:51other relevant information that's pertinent to your career or industry. Trim the fat.
02:57As you add more information to your resume, you also need to remember to keep it concise.
03:02Get rid of any unnecessary, outdated information.
03:06Cut, edit, and trim your resume.
03:09Cut information from older positions that is irrelevant and highlight the
03:14information that is.
03:16Rewrite your past experience by concentrating on including transferable skills
03:21and the career or job that you seek. Add new keywords.
03:25Industry keywords are constantly changing. Make sure your keywords are
03:30up to date and managed the search criteria recruiters and hiring managers will be searching by.
03:37Refresh your numbers.
03:38Review numbers throughout your resume.
03:40For example, if your resume states that you have five years of experience in the
03:45industry and two years have gone by, don't forget to change the number of years
03:49of experience to seven.
03:51Conduct new research.
03:53If you are actively pursuing a new challenge with a particular employer, don't
03:58forget to research current information on the company.
04:01For example, do they have a new CEO?
04:04Have they merged with another company?
04:06Find out the newest and most updated information on your prospective employer.
04:12When refreshing your resume and you have many years of experience, consider
04:17setting up an early career section where you briefly summarize, or even combine,
04:22employers job titles and employment dates.
04:25Don't send up any red flags by dating yourself.
04:29Revitalizing your resume and keeping your career management document refreshed
04:34is a very important step in managing your career.
04:37If you keep your resume up to date and ready to go, you'll be prepared at all times.
04:43And keeping updated versions of your resume out on job boards may result in
04:48opportunity pounding on your door and ringing the bell.
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Critiquing your resume
00:01Does your resume present you in the best possible light?
00:04Take a ten-second look at your resume from the perspective of a hiring manager or recruiter.
00:10Would you read on?
00:12Does it grab your attention right off the bat?
00:15Review your resume against these checkpoints.
00:18Is it professional looking and visually pleasing? Is it consistent?
00:23Is it inviting?
00:25Did you use a resume wizard or a Word template?
00:28If so, have you completely changed the formatting and made it look as
00:33professional as possible. Or does it look like it came off of an assembly line?
00:39Have you placed your most significant and outstanding accomplishments at the top
00:44by outlining the most important information in a qualifications summary?
00:49Did you create and add a compelling headline?
00:52Have you used proper headings for each section, such as the Professional
00:57Experience and Education sections?
01:00Is it concise and the proper length to target your particular goal? Is it focused?
01:07Does it include relevant information?
01:10Does it contain typos, misspelled words, or improper grammar?
01:16Does it avoid the use of personal pronouns, such as I, me, and my?
01:20Were you totally honest?
01:24Have you done your homework and conducted research to find pertinent keywords?
01:29Have you sprinkled them throughout your resume, or have you so many keywords your
01:34resume doesn't flow or sound natural?
01:38Did you include action verbs to help make your resume come alive and jump off the page?
01:44Is your resume targeted towards one particular job or career?
01:49Have you clearly pointed out your transferable skills?
01:53Is it focused on your goal?
01:56Is your Professional Experience section filled with boring job duties and
02:00responsibilities, or did you highlight your accomplishments and achievements?
02:06Have you added quantifiable result by including as many numbers, percentages,
02:12and dollar amounts as possible, to back up your accomplishments and make them pop off the page?
02:18Have you remembered to include applicable information, such as publications,
02:23awards, and memberships?
02:25Critiquing your resume is a difficult thing to do.
02:29We have an emotional interest in it.
02:31Therefore, the next very important step is to give it to others to critique.
02:37Family members have an emotional interest in you as well,
02:41so try to find several professionals in your industry to review it for you,
02:45preferably people that have hired others before.
02:48Perhaps you have a mentor or a trusted colleague you can ask to review it for you.
02:54Also, do you know someone that has excellent spelling and grammar skills?
02:58Run it by them as well.
03:01It goes without saying that you should use caution when giving to others in your
03:06current organization to review.
03:08Once you receive feedback, be prepared to make necessary changes.
03:14So, how did your resume measure up?
03:16Do you have a job-winning resume on your hands?
03:20If not, be sure to review the movies where your resume fell short, or is lacking.
03:25If so, congratulations!
03:28Get ready for the phone to ring.
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Avoiding identity theft
00:01As we all know, the ugly truth is that there is a substantial rise in identity
00:06theft, and it's getting worse and is still on the rise.
00:10One way to protect yourself is being careful when posting your resume and
00:14personal information on the Internet.
00:16For example, there used to be a hard-and-fast rule that you must include your
00:21full home address on your resume.
00:24Providing your home address used to be a means of communication, but this is
00:29rarely the case in today's times.
00:32Do you really want just anyone to have your home address, home phone, fax
00:37number, and all your email addresses?
00:40This information is not needed by an employer to contact you,
00:44so why leave yourself open?
00:46So what information should you include on your resume?
00:50Simply list your phone and email address. Or you may consider only listing your
00:55email address and not your phone number.
00:59You can give them this information after the initial email contact.
01:04Speaking of email addresses, it's a good idea to set up a separate new email
01:08address when looking for a job.
01:11It helps with protection for security purposes and protects your normal
01:16email from spammers.
01:18A separate professional email address gives you an added bonus of keeping
01:23better track of job correspondence, and will help you to stay organized in your job search.
01:29You may get a phone call from someone introducing themselves as a potential
01:34employer asking for your personal information, or you may get an unsolicited
01:40email with an application for employment attached.
01:44Never include such information as your driver's license number, birthday, or
01:49Social Security Number on an application that's someone sends you through email.
01:54Unfortunately, identity thieves can be pretty smart cookies.
01:58They can make themselves look and feel just like real employers.
02:04To avoid identity theft or job scam offers, protect yourself by asking these
02:09questions prior to answering any questions over the phone or responding to an email.
02:15Are they asking me for any personal information upfront?
02:19Real employers won't be asking this kind of information right off the bat.
02:25Did they send an application to be completed without even calling first for an interview?
02:31If so, do not fill out the application.
02:34You can be 99.9% sure it's a scam.
02:38Are they offering too much money for the job offered?
02:42Ask yourself if it sounds too good to be true?
02:46If so, it probably is.
02:49Is this a legitimate business?
02:51Do an Internet search and see if you can find their web site, but remember, it's
02:56easy to set up a fake web site.
02:59Next, see if you can find a physical address for that company.
03:04See if you could find a business license under that company name.
03:08Businesses receive licenses sometimes, known as charters, under the state in
03:14which they're based.
03:16The business license is public record that can be easily accessed online.
03:22Perform a web search of 'business license' and include the state in which the
03:26business is located in your search.
03:30Identity theft can rear its ugly head in many ways.
03:33If something doesn't sound right, or it sounds fishy, trust your instincts.
03:39Protect yourself from online identity theft by avoiding giving out TMI, or
03:44too much information.
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3. Resume Remedies
Entering the workforce
00:00So, you're ready to enter the workforce.
00:03Let me begin by saying congratulations!
00:06Keep in mind that we've all been there.
00:08Even hiring managers and recruiters have been in your shoes.
00:11Although writing your first resume can be challenging, it can actually be quite fun.
00:17Think of it this way.
00:18What other time do you have to create your own marketing campaign and do a
00:22little boasting on yourself?
00:23When creating your resume, be positive, be honest, and above all, be yourself.
00:30Don't feel as if you have nothing to offer simply because you have little or
00:34no work experience.
00:36You have what's known as transferable skills.
00:39It's your job to find your transferable skills and then put them down on paper.
00:44So what are transferable skills?
00:46Simply put, they are skills that you have accumulated throughout your life.
00:51Some examples of transferable skills are your education, jobs you've held,
00:58classes you've taken, some projects that you've worked on, extra-curricular
01:03activities, clubs and memberships you've joined. How about hobbies and sports
01:07you might have participated in? Even your own character traits can be
01:11transferable skills.
01:13Each of these types of life experiences bring along their own skillsets and
01:19transferable skills that will help you in finding a job.
01:22This concept is crucial to understand for every person writing a resume,
01:27although understanding this concept is most especially important to you,
01:32someone just entering the workforce.
01:34So, how do you do this?
01:36First, you must know what you want.
01:39Make sure you complete the exercise in the movie for "Discovering Your Dream Job."
01:44Next, you must do your homework.
01:46You must know what the employers are looking for in order to best meet their needs.
01:51Get on the Internet and start looking at job openings and job descriptions
01:55specific to your goal.
01:57And if you're not sure how to do this, see the chapter on "Gathering and
02:01Organizing the Facts," if you haven't already.
02:04Create a spreadsheet and begin copying and pasting words, sentences, and
02:08paragraphs from the online job descriptions that you like best.
02:12Then in the second column list your transferable skills.
02:17But first, of course you must know what these transferable skills are.
02:21To find your transferable skills, create a second spreadsheet and begin filling
02:26in the following types of information.
02:28For example, underneath the skill, you might put in education, and you might
02:34have done white papers, term papers, or projects.
02:37And example of the transferable skill might be research, time management, or
02:43even for presentations made during class, your oral presentation skills.
02:49Let's say that you had a GPA that's pretty high, maybe 3.0 or above.
02:54An example of that of course is 3.5 GPA, and what does it show?
02:58Your transferable skill would be shows dedication and intelligence.
03:03Let's say that you have experience working.
03:06So it might be a part-time position.
03:08You could have babysat, or you might have had pizza delivery.
03:12You might have been a student aide, or even done some lawn mowing.
03:15Almost any prior experience that you have can be transferred into positions that
03:21are out there in the real job market. Character traits,
03:24it could be you are honest, you have strong moral values.
03:28Their transferable skill would be positive character traits; any kind of
03:34positive character traits can always be transferred to a position.
03:37All employers are looking for someone that's honest. Your activities,
03:41maybe you were in tennis or swimming. Perhaps you are in a basketball team, or a
03:46baseball team, a soccer, or football team.
03:48It shows that you're a team player.
03:50And again, you see in a lot of job descriptions out there that team player is needed.
03:57What if you're in a club?
03:59Perhaps you are the president of Drama club or the Math club, and the
04:02transferable skill would be leadership and organizational skills.
04:07There's lots of skills that you can have such as computer applications, and
04:12Office tools that you might have, such as a fax, or a copier, even a scanner.
04:17That's knowledge of common office tools.
04:19Maybe you had some awards and honors,
04:22the Dean's List, that you're in the Honor Society.
04:26That shows that you're going above and beyond.
04:29It shows extraordinary skills in this area and that you're just better than the average bear.
04:34Internships, study abroad programs, your oral and written communication skills,
04:40or even if you were doing some training on the side or tutoring, such as math or
04:44English, this shows how you can relate to other people, your communication
04:48skills, and also your leadership skills.
04:51Once you know what your transferable skills are, match them to the employers
04:56needs in your worksheet.
04:57You can use this information throughout your resume.
05:00For example, here you list your employer wants and your transferable skills.
05:06So, the employer here said that they need someone to conduct training courses,
05:11both on-site and on-line, for the company's applications and systems to include
05:16lectures and hands-on sessions.
05:18Under Transferable Skills, you created and conducted training materials and
05:22courses for continuing education classes on campus.
05:26When you're just entering the workforce, it's best to use either a
05:30Functional Resume format or the Chrono-Functional format, also known as a
05:34combination format.
05:36The Chronological format focuses on professional experience,
05:40so it's best not to use that at this point.
05:43What about the order of your resume?
05:45After your contact information, you can create a headline that states your
05:49career goal in bold text.
05:51A headline should include your job target as well as the benefit of hiring you.
05:56Following your career goal comes one of the most important parts of your
05:59resume, the grabber.
06:01It's called the qualifications summary.
06:03A qualifications summary is not an objective.
06:06An objective tells the employer what you what.
06:09Unfortunately, the employer could really care less what your objective is.
06:14You need to tell the employer what you can offer them.
06:17So, what is the objective of the employer?
06:20First, you need to know what they want and what their objective is.
06:24This is the information that you found during your research phase above.
06:28Now, you need to convince them that you are the best fit and that you can
06:32meet their objective.
06:33Spend some time studying your spreadsheet and find the top qualifications,
06:38degrees, certifications, and skills from column two that you listed that best
06:43meet their job requirements for this specific opening.
06:46Remember to target your resume for each particular job.
06:49Put your top qualifications in bright lights, your marquee so to speak, at the
06:54top of your resume by placing them in your qualifications summary.
06:58This is your chance to shine and to get them to read on.
07:02If you just graduated from college and your degree is important to your chosen
07:06career, be sure to showcase your education at the top of your resume.
07:11Rule of thumb: the most important information should be placed in the top
07:15one-third portion of your resume to better highlight these points.
07:18Remember, you only have approximately ten seconds to grab their attention,
07:22so use this space wisely.
07:24Just because you're new to the workforce, doesn't mean that you don't have
07:27experience you've gained in your life that you can use in your professional
07:31life and your career.
07:32Find out what your transferable skills are, so that you can match it to what the
07:36employer are seeking.
07:37Remember, we've all been there, and the more you can show the employer what you
07:41can do for them by using transferable skills, the more likely you will be
07:46invited to an interview.
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Filling in employment gaps
00:00It's a fact. That thing called life happens to all of us.
00:04Life might bring a new baby, a job layoff, a sick family member, a personal
00:10illness, or perhaps life leads us back to college.
00:14But sometimes these life events leave behind a gap or even a gaping hole in our
00:19resume. And of course there are a whole slew of other reasons that leave gaps in a resume.
00:25If this is you, you're probably wondering how to handle these holes and what, if
00:29anything, you can do to fill them.
00:31For example, how can you prevent being out of work from keeping you from working?
00:38First of all, keep in mind that there is nothing wrong with being out of work,
00:42no matter what the reason.
00:44If you have a negative or apologetic tone while writing your resume, it may keep
00:49you from writing effectively and from being shown in the best light.
00:53Keep in mind that it's very honorable to continue your education, raise a
00:57family, or care for a sick family member.
01:00Begin by writing a headline, and then a qualifications summary that lists your
01:05top qualifications, located at the top of your resume.
01:08These strategies will marquee your qualifications and downplay your employment dates.
01:14Shorter time periods that need to be filled in can be covered by simply removing
01:19the months from your resume and only including years.
01:22Take this example, for instance.
01:24If your employment ended in February of 2009 and began again in October of
01:312010, you can glaze over the gap, simply by only listing the years.
01:36The end date for your last employer will be 2009 and your begin date for
01:42your present employer would shows 2010, which does not make the eight month gap as glaring.
01:48Have you started your own business?
01:51A friend of mine had been caught in a layoff a year prior.
01:54In the meantime, she started her own business
01:57photographing pets.
01:59She created a web site and she did all the advertising, but her resume
02:03didn't include her new business and her goal was to make a career change as a photographer.
02:10She didn't have a job gap at all.
02:12She had only a shortchanged to herself by not including this pertinent
02:15information on a resume.
02:17Don't distinguish between paid and unpaid work on your resume.
02:22If you did volunteer work, or you home-schooled your children, place this
02:26information on your resume by highlighting your transferable skills.
02:30And if you home-schooled your kids, believe me, that's work.
02:34If you need more information on what transferable skills are and how to find out
02:39what yours are, see the movie entitled "Entering the Workforce."
02:43Include any consulting or freelance work that you've done, even if you
02:47didn't make it dine.
02:49How about community involvement, special projects, consulting, or
02:54speaking engagements? Get creative.
02:56If what you've been doing and the experience you've gained can be considered
03:00relevant to your job target, it doesn't matter if you were paid.
03:05Add it to your Experience section of your resume.
03:07Remember not to lie; information is easily checked nowadays.
03:12Never misrepresent your current employment status by stating 'to present' when
03:17you're no longer working there. Be upfront.
03:20Consider addressing glaring gaps of multiple years on your cover letter.
03:24Make the explanation one to two sentences only.
03:28Keep in mind that if you do decide to wait until the interview, you may never
03:32get the chance to explain yourself, because the interview may never come.
03:36When doing so, make sure that you bring out your enthusiasm for returning to the workforce.
03:41Don't draw attention to short gaps of time in your resume.
03:45You don't need to address those gaps.
03:48You also don't need to address gaps that happened longer than ten years ago.
03:51Consider filling them in using years instead of month/year or combining work history.
03:58Draw attention to your strengths. Accentuate the positive.
04:03If you have a huge gap or gaps throughout your resume or extremely poor
04:07employment background, you may want to consider using the Functional resume layout.
04:12Chronological or Chrono-functional formats are what recruiters and
04:16hiring managers prefer.
04:18So keep in mind that the Functional format may put them on alert.
04:22In today's economy, you don't want something as simple as the format to keep it
04:26from being read it all.
04:28Review the movie on using the Functional resume format for some great ways of
04:32presenting your information.
04:34You can minimize the job hopper image when using the chronological or
04:38combination formats by combining several similar jobs into one chunk.
04:43For example, from 2004-2006, you're a waiter/busboy at several different places.
04:50From 2003-2005, you were a secretary/ receptionist at several different places as well.
04:57So just combine them into one chunk.
04:59The bottom line is, life happens.
05:02We just need to learn how to fill on the gaps life leaves behind.
05:06It's not an impossible task.
05:08If you can't think of anything to fill on the gaps, start volunteering or taking
05:12courses to help fill in those blanks.
05:15Remember, don't let being out of work keep you from working.
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Dealing with long-term employment
00:00Unfortunately, there is not a lot of loyalty on either side in the workplace anymore.
00:05The good thing is is if you have been with one company for a long time, this
00:09could put you in a positive light.
00:12Then again, you don't want to be seen as an outdated relic with the skills of a dinosaur either.
00:17So how do you make sure you're marketing yourself in the best possible light in
00:21your resume when you've been in the same company for an extended period?
00:25Let's take a look at some of the ways to accomplish this.
00:27Have you been promoted within a company over the years, or have you held
00:31different positions with different titles?
00:33If so, list each position you've held separately, with its own title and time periods.
00:39Use action verbs such as 'promoted to' to describe your transition.
00:43If you've held the same position at the company without changing titles, try to
00:47remember how your position has evolved over the years and how your duties and
00:51your responsibilities have changed.
00:53Rewrite your job duties and responsibilities to reflect your achievements and
00:57accomplishments, while highlighting your transferable skills.
01:01Keep your skills up to date.
01:03Being in the same position for a long time may be a red flag to recruiters that
01:07your skills may be outdated.
01:09Develop new skills.
01:10Do you feel stagnant in your current position?
01:13Try volunteering or taking classes to experience new challenges and develop new
01:17skills. Attend seminars if possible.
01:20Then add this information to your resume by creating a Professional
01:24Development section.
01:26Keep your computer skills up to the minute.
01:28If you've taken job-related continuing education courses, or if you've taken
01:33related classes on lynda.com, add these to your resume.
01:37Don't fossilize yourself.
01:39Remove obsolete applications such as MS-DOS or WordStar from your list of skillsets.
01:45Refresh your resume with new technology.
01:48Use your longevity to your advantage.
01:51Make sure to highlight and use this in your marketing plan, that you're dedicated,
01:55you're committed, you're trustworthy, and you're loyal.
01:59Focus on matching your experience and skillsets that you've gained over the
02:03years with what the new employer needs.
02:05Make sure that you target your resume.
02:08Start your resume with a well-written headline, followed by a qualifications
02:13summary presenting the employer right off the bat with an initial hard sell.
02:17Use the summary to demonstrate that you're highly qualified for the job at hand.
02:22Use quantifiable information such as percentages and dollar amounts.
02:26Have you saved the company money?
02:29Made the company more efficient?
02:31Spell it out with numbers and attention-grabbing PAR statements.
02:34If you're not sure what a PAR statement is, make sure you watch the movie
02:38"Getting Results Using PAR Statements."
02:41The key to presenting your long-term employment history in a positive light is
02:45by showcasing your accomplishments and achievements, your loyalty, and your
02:49transferable skills.
02:51High turnover at companies is very expensive for the employer.
02:55Did you know that it costs an average of over $13,000 to hire a new person?
03:01Use your steadfastness and solid work history as a selling point to enhance your
03:06resume and stand out from the crowd.
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Switching career paths
00:00You've finally decided to make the big move.
00:03You've have decided to switch career paths to follow the vocation of your dreams.
00:07Congratulations on your decision!
00:10Now that you've decided to follow your dream, you may be asking, how do I get
00:14there? How do I create a resume that will lead to an interview with the
00:18experience that I have?
00:20One of the biggest mistakes people make when switching careers is using the same
00:24old resume that they used from their previous career.
00:27What they need to do is rewrite their resume to reflect and highlight their
00:31qualifications and experience that pertains to their new sought-after career, by
00:36including their transferable skills.
00:39It's especially important when creating this type of resume to keep your mind
00:43focused on the goal, and that goal is to show the person reading your resume
00:48that although you may not have the on-the-job experience that some other
00:51applicants have, you do possess the skills, capabilities, and personal qualities
00:57needed to make you the best fit.
01:00Try to look through the eyes of the employer.
01:02Look at your resume and then ask yourself a question:
01:06Why would you hire you?
01:08Of course, before you can answer this question, you must know what the
01:12employer needs and wants.
01:13You need to do some homework and know what's important to the employer before
01:18you can convince the employer that you have what it takes to meet those needs.
01:23First, get on the Internet and start looking at as many job openings and job
01:27descriptions as you can that are specific to your goal that are listed on resume banks.
01:32From your findings, create a spreadsheet listing the employer's wants and needs
01:37based on your particular target career.
01:40Then create a second column listing your matching qualifications and experience.
01:46Try to match as many items as possible by using the skills and experience that
01:50you've developed over the years that may be relevant to your new career.
01:54Be sure to include classes you've taken, seminars you've attended, even
01:59volunteer work as long as it pertains to your goal, and your goal is to
02:03convince the employer that your background and skills give you exactly what it
02:08takes to get the job done.
02:10Be sure to cross-reference as many job requirements as possible with the career
02:14you're presently in.
02:16If you need more information on transferable skills, see the movies on targeting
02:20your resume and entering the workforce.
02:23As far as the best format to choose, when switching careers, either choose a
02:28Combination Chrono-Functional resume format or the Functional resume format.
02:33Be sure to watch both of these movies to make the best decision for your
02:37particular circumstances.
02:39The Reverse Chronological format will most probably not will be a good
02:43format for you to use.
02:45Since you're switching careers, the headline will be very important for you.
02:50Your headline needs to not only include your job target, but also the main
02:54benefit of hiring you for that position.
02:57Remember, your headline is not an objective.
03:00An objective tells the employer what you want.
03:04It's especially important for someone switching careers to spell out clearly
03:08and concisely what you can offer the employer. What transferable skills do you
03:14possess that will make you perfect for this position and meet the objective of the employer?
03:20Use your headline to convey this information.
03:23For example, if you are a teacher seeking to transition into corporate training,
03:29your headline might read,
03:30'highly effective teacher with a proven ability to motivate and mentor
03:35students seeking to utilize 12 years of experience to transition into
03:39corporate training.
03:41Keep in mind when writing your resume that your old job title is not what's important.
03:46What is important is the experience you can take with you,
03:49the skills you've learned, education, training, degrees, courses, and
03:55certificates that pertain to the career you are seeking.
03:59If your degree was in this field or if you returned to school and just
04:03completed your education, include the Education section before your
04:07Professional Experience.
04:09You may consider adding a section called Related Experience, which would include
04:13any volunteer work, courses, seminars, or any type of experience you've gained
04:20that may pertain to your new sought-after career.
04:22How you gain related experience in transferable skills?
04:27Take a proactive approach. Volunteer to gain experience to be added to your
04:31resume. Join networking groups and job associations. Industry conferences and trade shows.
04:38Keep a list or database of all of the contacts you meet while doing this, and
04:43also keep up to date with industry and technological developments.
04:47Join chat rooms, blogging web sites, and be sure to learn the industry jargon.
04:52Go back to school or take courses on lynda.com.
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4. Choosing the Best Resume Layout
Understanding resume jargon
00:00Understanding the world of resume terminology and buzzwords is a bit confusing.
00:06It seems there are many different types of resume formats out there, especially
00:10when you're surfing the web.
00:12But currently, there are only three main types of resume formats: the
00:16Chronological, the Functional and a combination of the two called the
00:20Chrono-functional resume.
00:22Easy enough so far, right?
00:25One thing that seems to confuse a lot of people is that the Chrono-functional
00:29resumes are known by many different names.
00:32Sometimes this format is referred to as a hybrid resume.
00:36Another resume is a combination resume, but although they are known by
00:40many different aliases,
00:41the third type is simply a combination of both the chronological and functional resume.
00:47Another term that is confusing is chronological resume. The word chronological
00:52means arranged in the order of time, but a chronological resume tells the
00:57history of your professional experience in reverse chronological order, not chronological.
01:02Because of the misrepresentation of the name, a lot of people format their
01:07resume in the wrong order.
01:09Now that we have a clear understanding of all the buzzwords and jargon,
01:13we can move on to figuring out which format is best for you.
01:17In this chapter, we'll examine reverse chronological, functional, and the
01:22chrono-functional formats.
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Reverse chronological
00:00Chronological resumes are probably the most commonly used and more
00:04traditional type of resume.
00:06Although the word chronological means arranged in the order of time,
00:10chronological resumes are actually written in reverse chronological format.
00:15In other words, you will list your most recent job first, not last.
00:20Keep in mind that the terms chronological and reverse chronological refer to the same theme.
00:25Your experience and background are the deciding factor of which resume format to use.
00:31When you use a chronological resume format, your professional work experience is
00:35highlighted and described in detail.
00:38It may lead with either your education or your work history, depending
00:41on several factors.
00:43One such factor would be if the position requires an MBA, you may not want to
00:47bury such qualifications at the end of your resume, and you might put it first.
00:52The rule of thumb is to place the most pertinent information in the top one
00:56third of your resume.
00:57So, who should use this format?
01:00The chronological format is recommended for conservative types of career, such
01:03as legal, accounting, and banking, people that have no employment gaps, job
01:09candidates who want to highlight their progressive growth within a single company,
01:13those have stayed in the same field and plan to remain in the same field, and
01:18perhaps when creating your resume for more traditional types of hiring managers.
01:23Who should not use this format.
01:26Since this format focuses on work experience,
01:29this type of resume format is not a good choice if you have a lot of job gaps,
01:34you're just entering the workforce, or you're making a career change.
01:39Here is an example of a chronological resume.
01:42It starts off with the name at the top, then the contact information.
01:46It has the headline next, the qualifications summary, the professional
01:51experience section.
01:52After that, you are going to put your education, awards, honors, and additional
01:57information if need be. Of course that's optional.
02:01When choosing the best resume format for you, your experience and background
02:05should be your deciding factor.
02:07When using a chronological format, your work experience is showcased and
02:12includes dates of employment.
02:14It's appropriate to either lead with your education or your work experience,
02:18depending on which is more important to the position you are seeking.
02:21Remember, it's all about you.
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Functional
00:00The Functional resume format is sometimes known or referred to as a skills-based
00:05format, and there is a good reason for this.
00:08The purpose of the Functional resume is to strategically group your key
00:12skills and achievements into specific categories to steer focus to a
00:17candidate's qualifications.
00:19It's organized by categories of skills and achievements rather than by jobs.
00:25Functional resumes place very little emphasis on employment history.
00:30Most of the time when people are advised to use this strategy it's because
00:35they have gaps in their employment records, or perhaps they're returning to the
00:39workforce, or they could be switching careers. But there is one little flaw in this advice.
00:45If you're in the white collar business world, functional resumes are a red flag to
00:51employers and recruiters that there is something wrong, even if there isn't.
00:56Just simply using this format will make them suspicious.
00:59Instead of focusing on what's right in your resume, they will immediately be
01:03looking for what's wrong.
01:05Hiring managers and recruiters look at enough resumes to know that the
01:10traditional resume format includes some sort of chronological history of
01:14your work experience.
01:15They also know that those that aren't using this format usually have some reason
01:20for not using it, and they are apt to make the assumption that there is something
01:25wrong or the person has something to hide.
01:27A lot of folks choose this format when they have inconsistent
01:31employment histories.
01:33In today's employment market, the last thing you want to do is immediately send
01:38up a red flag before they can even begin to look at what your resume contains.
01:42That doesn't mean that you need to stick with the traditional chronological
01:46resume format. But you might consider using the chrono-functional format instead
01:51if at all possible, simply for the sake of not standing out from the competition
01:57based on resume format.
01:58Yet again, there are some cases that the Functional resume format can work out
02:04beautifully to showcase and highlight your skills.
02:07Every individual has different circumstances.
02:10So as we take a look at this example, be thinking about your own set of
02:14skills and your own individual situation and how you may be able to use this format yourself.
02:21Let's take a look at an example of how someone had their own business for 18
02:25years and is looking to transition to working as a construction project manager
02:30using the Functional resume format.
02:32This is actually a really good example of how utilizing this format can have a positive effect.
02:39As you can see, the beginning of this format starts off the same as the
02:43chronological and combination formats.
02:46It starts off with the name, the contact information--
02:50of course, this one is a little bit different because the contact information
02:54is on the top, but that's okay--the headline, and then it goes into the
02:58qualifications summary.
02:59Now following this information, the Functional format begins.
03:04So it has functional headings.
03:06The functional headings in this resume are Surveying, Concrete, Steel,
03:12Roofing, Exterior, and Interior.
03:16Functional headings could also include such things as Management, Leadership, or
03:21things such as those.
03:22This resume also has an optional sidebar, and this sidebar here is showcasing
03:28the targeted qualifications for a particular position.
03:32At the very bottom, this resume has a Professional Experience section, but
03:36notice how short it is.
03:39You want to just make sure that this section includes any pertinent information
03:43focused on your targeted position.
03:45At the bottom, it shows the Education. And of course, you can put an optional
03:50section in for things such as Honors and Awards.
03:53You needn't strictly adhere to this particular format.
03:56Remember to keep the most pertinent information towards the top one-third of
04:00your resume for each targeted position.
04:02Besides making a career transition, another reason to consider using the
04:08Functional resume format is if you have huge time gaps throughout your resume,
04:13or if you have an extremely poor employment record.
04:16If you live in a white collar world, because functional resumes immediately put
04:21up a red flag to recruiters that something is amiss,
04:24use this format only as a last resort.
04:26Using Chronological or Chrono- functional formats are always your best bet as
04:31recruiters, and hiring managers not only prefer them, but they expect them.
04:35If at all possible, avoid using this format.
04:37You don't want something as simple as a format to keep your resume from being read at all.
04:42If you're in the white collar world and are considering using this format
04:45because of gaps in your employment history, you're switching careers, or you're
04:49entering the workforce, check out the movies on these topics in this course.
04:53You may still figure out a way of avoiding this type of format by using
04:57transferable skills and combining jobs to hide gaps in your professional
05:01experience timeline.
05:03If your situation is similar to our construction project manager; go for it.
05:07It can work perfectly for your situation.
05:10But if you're trying to hide employment gaps and you've carefully weighed the
05:13pros and the cons of using this format, and decided that this is the best format
05:17for you, make sure it's the very best it can be.
05:21Don't forget to add your headline, your qualifications summary, education,
05:25technical information, any awards or honors, and any other pertinent information
05:30for each targeted job.
05:32Functional resume formats are designed to highlight skillsets and
05:35deemphasize employment history.
05:38It groups your key skills and achievements into specific categories to call
05:43attention to a candidate's qualifications.
05:46It is organized by achievements and skills, rather than by each job.
05:50It can work out beautifully for some based on their specific situation.
05:54For others, consider the industry you're in.
05:57This format may send up the red flags before the viewer even reads the contents.
06:02So just be sure to carefully weigh the pros and cons, and be sure to know what
06:06type of information is expected prior to selecting what's right for you.
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Combined chrono-functional
00:00The Combination or Chrono-functional resume is quickly becoming the resume of
00:05choice, and for good reason.
00:07It offers the best of both worlds.
00:09The main idea of the Chrono-functional resume is taking the most effective and
00:15beneficial parts from each format and putting them together.
00:19The Combination resume first showcases achievements by various categories
00:24relevant to the job target or target career.
00:27It then switches to the Chronological format by listing employment history.
00:32This type of format has several aliases:
00:35Chrono-functional, Combination, and Hybrid.
00:38All of these aliases can be a bit confusing, but they all refer to the same thing.
00:44Combination resumes offer a lot of flexibility to lay out the document so that
00:49it works best for you and your particular situation.
00:53Because of the fact that you're including your matching functional skills and
00:57stating your key qualifications at the beginning of your resume, you will
01:02immediately be proving to the employer why you are the perfect candidate for the position.
01:06Follow all of this with your reverse chronological employment history, keeping
01:11with the format most employers prefer.
01:13Because of the fact that you've included all of this information first, your
01:18Professional Experience section is going to follow.
01:22It also needs to be concise and focused.
01:25Make certain you avoid the long boring laundry list of responsibilities and job
01:29duties, but highlight your accomplishments and achievements instead.
01:34Keep focused and targeted in this section and throughout your resume on your
01:38targeted career and position.
01:40Concentrate on your transferable skills throughout the descriptions of each of your past jobs.
01:46The remainder of your resume remains the same as each of the other formats.
01:51It'll include your technical skills, your education, your certifications, and
01:58other additional information.
02:00For assistance with writing each section, see the chapter on "Putting Your Resume Together."
02:05It's for good reason that this format is becoming so popular.
02:09This combination of formatting allows you to be flexible and allows you to
02:13highlight and showcase the most important transferable skills that match
02:17the employer's needs.
02:19This format will enable you to better pinpoint and target your accomplishments
02:23and achievements against those of the targeted job requirements.
02:27And the beauty of this format is you still give the employer what they are
02:31expecting by including your employment history as well.
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5. Alternate Resume Formats
Understanding the curriculum vitae (CV)
00:00Ask three people on the street in America what a CV is
00:04and you'll get four different answers.
00:06Your answer will probably depend on the country you live in and the
00:10profession you are in. So what is a CV?
00:13Is there a difference between a CV and a resume?
00:16And if so, what are those differences?
00:20CV stands for the Latin expression 'curriculum vitae' or vitae depending on where
00:25you live, which means course of life.
00:28If you live in any part of Europe, you probably never use the word resume. Or if
00:33you do, the terms resume and CV can pretty much be used interchangeably.
00:38If you are in the United States like I am, you may have a sketchy idea of what a CV is.
00:43CVs as they are used in America are most often used for vocations such as
00:49research, academics, international, education, medicine, or when you're applying
00:56for grants or fellowships.
00:57American CVs are usually very involved, detailed, and much longer than the
01:02more customary resume.
01:04Of course, there are many more distinctions between CVs and resumes.
01:09The main differences include content, purpose, and length.
01:14The content of a resume is a brief overview of your top qualifications,
01:18education, achievements, and professional experience.
01:23American CVs further include such things as presentations, publications,
01:30affiliations, any award of honors, and research and teaching experience.
01:35A CV also includes the entire list of the candidate's professional experience
01:40and includes every single position the candidate has ever held.
01:44It also gives a complete list of the person's academic credentials, their
01:48publications, and of course any significant achievements.
01:52Resumes are usually between one and two pages, while American CVs can flow
01:57onto multiple pages.
01:59In the UK and EU, CVs can either be short or long, unlike resumes in the US.
02:05The length depends on what type of position the person is applying for and how
02:09much experience that they have.
02:11If you're applying for a corporate or a business position, you should create a
02:15resume, as it is what is expected, unless that is of course you are applying for an
02:20international position outside of the United States.
02:24If in America, you will also be expected to create a CV if you're
02:28applying for a position involving significant amounts of research and
02:31teaching such as academic, educational, scientific, research, medical or
02:39health-related positions.
02:40CVs are similar to resumes in that you should include your name and contact
02:45information, professional experience, education, and skills.
02:50If you're applying for an international position outside of the United States,
02:54you will need to research what information is expected.
02:57For example, some international CVs require information such as height, weight,
03:02nationality, date of birth, and even marital status.
03:07What is required in a CV will vary from one country to another,
03:10so be sure to check first with a reliable source.
03:13You may also need to create a CV if you're applying for grants or fellowships.
03:18Whether you're writing a CV or a resume, keep in mind that they are both
03:21meant to do one thing:
03:23open the door to an interview. Each is your marketing tool designed to sell
03:27one thing, you.
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Working with online resumes and portfolios
00:00In addition to your resume, a lot of job seekers are creating online resumes
00:04or even online portfolios, which can be a fantastic tool to add to your career toolbox.
00:11There are many advantages to creating an online resume and/or a portfolio in
00:15addition to your traditional resume.
00:18One of the more obvious benefits is it will increase your visibility and
00:21presence and will put you in front of more employers and recruiters.
00:26An online portfolio allows you to showcase and highlight more than just your resume.
00:32You can add samples of your work as proof of your talent.
00:36You can add such things as brochures, presentations, projects, papers, or even reports.
00:44You can add testimonials from clients, letters of recommendation, or even quotes
00:50from exceptional evaluations you've received from past employers.
00:53You could showcase any awards or honors you've received.
00:57You could include a professional development section that lists seminars,
01:00conferences, and any work-related courses that you've attended.
01:04If you're in a creative field, you can even include such things as photography,
01:09digital images, and graphic artwork.
01:12And just on the side, be sure that it's protected as much as possible from
01:16pirating and that it's copyrighted.
01:18Consider listing your degrees, licenses, and certifications.
01:22Just think, there is so much more than what you can fit on a traditional resume
01:27that could increase your chances of winning an interview and then the job.
01:31Last but not least, don't forget to add keywords throughout for search
01:35optimization, so you can be found.
01:38Don't include anything that will place you at risk of having your identity stolen.
01:41You don't want shady people using a copy of your certifications, diplomas, or degrees,
01:48so don't post anything that might be downloaded and revised for who knows what purpose.
01:53Instead, just use text to describe certifications or degrees, not a scanned copy
01:59of the degree itself.
02:01Some web sites suggest including your references,
02:04but remember, anyone with web access can see your site, not just
02:08potential employers.
02:10It is the world wide web.
02:12Respect your references by not sharing their contact information with the world.
02:17If you're a web designer or have experience creating professional-looking web
02:21sites, you may want to show your stuff by adding interaction.
02:25If you don't have these skills, consider using a portfolio web site that
02:29provides simple uploading of information as it creates a site for you.
02:33Some portfolio and online sites offer free web hosting.
02:37There are also others that offer more bells and whistles, but they usually charge a fee.
02:42Be sure to keep all the links active in your resume and updated.
02:46You don't want an outdated resume online while giving a potential employer a
02:50completely different copy.
02:52A well-presented professionally made portfolio can provide hard evidence that
02:56you are the best candidate for the position.
02:59You can add a link to your portfolio in your traditional resume, or even mention
03:03it when writing your targeted cover letters.
03:06Just remember that your portfolio is representing you.
03:09Make sure it's polished and nothing but professional.
03:13You can create an online resume or create a portfolio that includes your resume
03:17and other additional information.
03:19Speaking of online resumes, for more information about creating one from
03:23scratch, lynda.com has a whole course on creating online resumes, appropriately
03:29named Creating an Online Resume.
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6. Putting Your Resume Together
Formatting fundamentals for your resume
00:00Before an employer even picks up your resume from the top of the pile, the first
00:05thing they will notice is the formatting.
00:07If it looks like this, they will probably just skip over it without even giving
00:13the information contained a second glance.
00:15In a sea of hundreds of resumes why should they spend their time straining their
00:19eyes on an unprofessional, poorly formatted and designed resume?
00:23A resume that is hard to read says a number of things to a prospective employer.
00:28It could make the reader think that the resume creator is disorganized,
00:32careless, unprofessional, and unconcerned about the reader.
00:35Your resume is speaking for you, and as your marketing campaign designed to get
00:39you in the door for an interview,
00:41the last thing you want is for the resume to give the wrong impression of you.
00:44Let's look at some resume-formatting guidelines and things to keep in mind
00:48when designing a resume. Let's face it.
00:51We are by nature visual beings.
00:54Your resume is the employer's first impression of you and your resume's format
00:58is most likely the first item that the employer will notice.
01:01Upon first glance, your resume should provide a positive visual first impression.
01:06It should be professional, visually appealing, easy to read, and inviting.
01:12Therefore, it's very important not to use cookie-cutter templates or resume wizards.
01:17Most often, these templates and wizards do not provide correct formatting and
01:22layout, even those resume templates that come bundled with some of the most
01:26popular software applications. And many certainly won't fit the bill of making
01:30you look like a competent professional.
01:33If you decide to use a template or a wizard as opposed to starting from scratch,
01:38be certain to change the formatting.
01:40Make it look as professional as possible and make it your own style.
01:43You don't want a resume that looks as if it came off an assembly line.
01:47Make sure it represents you.
01:50Don't try to stand out by using a cutesy font like Comic Sans.
01:53You will stand out all right, and not in a good way. And it's important to use a
01:59font that will be available on all computers.
02:01Standard fonts across both Windows and Mac platforms include Arial, Times New
02:06Roman, Tahoma, and Verdana.
02:10Why should you use standard fonts?
02:12Well, the reason is is if you use a nonstandard font and the recipient of your
02:16resume doesn't have that font installed on their computer, the computer will
02:19make the decision of what font to replace it with.
02:22You may have used an elegant and stylish-looking font that looks great on
02:26your computer, but the font their computer substitutes may very will be just plain ugly.
02:33After all your hard work, you don't want to send your resume out not knowing
02:37what the end result will be.
02:38The computer could pick a larger font than your original, making a one-page
02:42resume two pages with only one line or even a few words on the second page.
02:47This is because fonts differ in height and depth, and even the amount of
02:50spacing between characters.
02:52No matter what font typeface you choose, make sure it's professional looking and standard.
02:58If you do choose a nonstandard font, make sure you send as a PDF or snail-mail a
03:03hard copy to be sure that font and your formatting will remain the same.
03:07As for typeface, consistency is important.
03:10In other words, don't use 20 different fonts in your resume.
03:14You might want to use two fonts to provide contrast.
03:18This resume uses Times New Roman to highlight the sections and the rest of
03:22the resume is in Arial.
03:25Another nice contrast effect can be created by using the same font but making the
03:30headings larger and bold to make them stand out.
03:33You may consider highlighting information such as the company name by using the
03:37same font, but in small caps, as you can see here.
03:41As far as point size for the body of your resume, don't use anything less than
03:4510 points or larger than 12 points.
03:48Less than 10 in the resume will be hard to read; more than 12 will make the
03:52resume look unprofessional.
03:54It's all about you baby.
03:56It's your marketing campaign.
03:58The name should be between 16 points and 22 points.
04:02Make sure it stands out.
04:04Use white space generously throughout your resume.
04:07It will make it easier to read and more inviting.
04:10Ideally, try to make your margins one inch all the way around, but no matter what
04:15you do, left and right margins should always be the same size.
04:18This will make it more welcoming and visually pleasing, and make sure you also
04:23include plenty of white space between your paragraphs and lines.
04:28As far as the bullets go, they can add a lot of flair to your resume, but like
04:32nonstandard fonts, nonstandard bullets may not be available on the
04:37employer's computer.
04:38For example, if you use an arrow, check mark, picture or anything other than a
04:43standard bullet, your work of art may be redesigned by the employer's computer
04:48with funky symbols or some other random character replacements.
04:52If you want to use nonstandard bullets, make sure you are snail-mailing the
04:56resume, handing them a hard copy, or sending as a PDF document.
05:00But be careful not to create a resume that is solely based on bullet points.
05:04Use a blended approach of both paragraphs followed by bullets to highlight your
05:08achievements and your accomplishments.
05:10Whatever you decide to do in your resume such as bolding your section headings,
05:15putting a period at the end of your bullet points, or using italics for job
05:19titles, be sure to repeat consistently throughout your resume.
05:23Consistency plays a vital role in creating a positive visual appearance.
05:28It's important to use the correct formatting options in your resume.
05:31For example, use indents where needed instead of the spacebar.
05:34If a recruiter opens your resume with a different software application than the
05:39one that you used to create it and you failed to use the proper formatting, your
05:43resume may be a mess when they try to open it on their end.
05:47Take advantage of the Styles feature of most word processors such as Word to
05:51make sure your formatting remains consistent throughout your resume.
05:54Check out my course in Word 2007 Styles in Depth for more information
05:58on creating styles.
06:00Repeat your header information if you run onto a second page.
06:04Subdivide your resume into sections to make it easier to read and understand.
06:08Left-aligned text is easier to read than justified.
06:11Once you've completed formatting your resume, print it out.
06:14Send it as an attachment to an email to yourself. How does it look?
06:18Step away for a while, then come back and look at the printed copy.
06:21Does it have enough white space?
06:23Is it visually enticing?
06:25Does it have a simple clean-looking design?
06:28Is it symmetrical and balanced?
06:30Is it consistent and uniform?
06:31Next, give it to some other people for constructive criticism.
06:35Your resume is your work of art; make it a masterpiece.
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Including (or not including) an objective
00:01In the old days--as in up until a few years ago--if you didn't include an
00:05objective, your resume simply wasn't complete.
00:08But now the objective statement is becoming obsolete, and it's recommended it be
00:12replaced with a powerful headline followed by a targeted qualification summary.
00:18Usually, where you see an objective is at the top of your resume,
00:22as we see in Mary Ellen's resume here. What we're going to be talking about is
00:27whether you should or you shouldn't include this objective.
00:30So why is the objective becoming obsolete?
00:34Well, the answer is simple. An objective is focused on what you want, while
00:40the headline and qualifications summary is focused on what you can do for the employer.
00:46Your resume is your advertising and marketing campaign.
00:50Think of it as commercials or magazine ads.
00:53If they created an ad like an objective, it would read like this: XYZ
00:57Vitamins, we want your money!
01:00I'm guessing this wouldn't sell a lot of vitamins, how about you?
01:04It's the same thing with the resume.
01:05Telling the employer about your needs is not a very good advertising plan or way
01:09of going about selling yourself as a best candidate for the position.
01:13The best way to capture an employer's attention and interest is by telling them
01:17what you have to offer, not what you want.
01:21What if you wrote a very specific objective that cost you the job of your dreams?
01:26You may write an objective so specific you are overlooked by the employer
01:30without a second glance.
01:32Wouldn't you like to know what all of your options are?
01:36Consider this objective statement: to obtain a position as an elementary school
01:40science teacher with upward mobility to become principal.
01:45Well, what if you miss a position as a high school science teacher because you
01:49said you wanted to work as an elementary school teacher. Or because you
01:53specifically stated that you wanted to be a science teacher,
01:56you may have missed out an opportunity as a chemistry teacher. Or you may even
02:01have missed out on a position as a principal.
02:03You may be eliminated from jobs you want that are slightly different from the
02:08objective without even receiving a phone call.
02:11So why take that chance when an objective is not a required part of your resume?
02:17Here is another example: seeking a position in advertising with an
02:20opportunity for advancement.
02:23To the employer, this may sound as if you're motivated enough to move quickly
02:27out of the job they are hiring you for and they will soon be back to the drawing
02:32board finding another candidate.
02:34The hiring process is expensive.
02:36Did you know that it costs an average of $13,355, and that was back in 2004? Think about this.
02:45The objective sits on prime real-estate space.
02:48It's located at the very top of your resume.
02:51It's more important to use the space to catch the employer's attention by
02:54highlighting your key accomplishments and achievements, which are much more
02:58valuable to the company that's hiring you.
03:00Here are some other reasons for omitting the objective and replacing with a
03:04headline and qualifications summary.
03:07Most employers say that they have rarely seen a well-written objective.
03:12Job seekers tend to make the objective very vague in order to avoid limiting
03:17themselves, which defeats the purpose of writing an objective in the first place.
03:22Objectives can pigeonhole you and may show you have a narrow career focus.
03:27If you feel you must discuss your specific career objectives, consider talking
03:31about them once you get to the interview.
03:33Your resume should be detailed enough to tell the employer what position you are seeking.
03:38Your headline and qualifications summary will back this up, as will your cover
03:42letter if this is to be included.
03:45If you are applying for the position, they already know what your objective is--
03:49to get the job you're applying for.
03:51Objective statements are quickly becoming a thing of the past.
03:55Consider instead using this prime real estate on your resume to showcase your
03:59key accomplishments and skills for each targeted position.
04:03Let the employer know what you can do for them as opposed to what you want
04:07them to do for you.
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Creating a headline
00:00What is a resume headline?
00:03The easiest way of visualizing the answer is by thinking of a newspaper
00:07or a magazine article.
00:08The headline grabs your attention and entices you to read further.
00:13A headline on your resume works much the same way.
00:17A headline, as opposed to an objective, focuses on what you can do for an employer.
00:22Keep in mind that your resume is your advertising and marketing strategy.
00:26Replacing the objective with a headline followed by an attention-grabbing
00:30qualification summary is a powerful one-two punch that will captivate the employer's
00:35attention and lure them into reading the rest.
00:37For example, MaryEllen here has written a headline and she has put at the
00:44very, very top "Versatile and dynamic Technical Trainer, Writer and Author" and
00:49should be either in bold or italic, so it stands out. And it's going to be the
00:54first thing that they've read.
00:56You what to make sure that it's written well,
00:58it's professional looking and that it certainly grabs their attention.
01:03So how do you create your own headline?
01:06Like with all sections of your resume, it all begins with research and doing a little homework.
01:11Begin by researching your targeted industry and career objective.
01:15You need to research the employer, your targeted job, and find your keywords in
01:20order to write a knockout headline.
01:22If you have any questions on this, see the chapter on gathering and
01:25organizing the facts.
01:27Next, conduct research on you.
01:30What are your most prominent personal characteristics?
01:34Write down things such as what are your greatest strengths, your greatest
01:38personal attributes.
01:40What have past employers said about you in evaluations?
01:43What did you score highest in during evaluations or performance reviews.
01:47If some of this is starting to sound familiar, that's probably because a lot of
01:52these questions are asked during interviews, such as what is your greatest
01:56strengths and what are your strongest personal attributes?
01:58Some other things that you might consider is asking your family and friends what
02:03they think are some of your strongest personal traits.
02:06Write these down as well.
02:07If you hear the same things over and over, these characteristics are more than
02:12likely your most dominant positive personal traits.
02:16Ask yourself, where do you exceed more than others in your field?
02:20What makes you stand out from the crowd?
02:23Look closely at the job objective of the position you're applying for.
02:26What are they looking for? What do they need?
02:30What skills do you have to offer that will most fit those needs.
02:34Match your skills with the requirements for that particular job.
02:39Now, let's look at a real example of how you would go about creating a knockout
02:43headline targeted towards a particular position.
02:46Here is a job description taken off of monster.com for a senior graphic designer.
02:52Now, if I scroll down and look at the qualifications for this particular
02:56position, I can see it says we must be creative while remaining on strategy on
03:01time and within budget.
03:02We also have to maintain deadlines and project goals assigned on a day-to-day basis.
03:07The Experience/Skill section here says that it requires five years of corporate
03:13creative group, agency, or firm experience.
03:16They also prefer a four-year B.F.A. with graphic design concentration, and they also
03:22underneath of Experience/Skills, say they need Adobe Creative Suite, which
03:27includes InDesign, Photoshop, Illustrator, Acrobat, and Flash.
03:31The things that are highlighted here underneath of the Qualifications and
03:34Experience/Skills section, for this particular person reflects their most
03:39prominent traits and what they're best at.
03:43An example headline for this particular position based on these personal
03:47characteristics and experience, while remaining focused and target on the
03:51employer might look like this.
03:54"Senior graphics designer with eight years of experience and expert in Adobe
03:58Creative Suite capable of pushing the limits creatively in fast-paced,
04:03deadline-oriented environments."
04:06Need another example of a great headline? Here is another example.
04:09Let's say that you're an internet marketing manager.
04:12You could say, "Highly qualified internet marketing manager offering ten years
04:17experience with a proven track record of developing Internet business plans and strategies."
04:24Remember, you need to position your headline at the top, underneath of your
04:28contact information.
04:29Your headline is just like a headline of an advertisement, located above all the
04:33other information, and meant to grab your attention.
04:37Your headline should be a single self-defining sentence centered under your
04:41contact information, and remember, it's usually in bold or italic font style.
04:46Don't expect to get the perfect headline right off the bat.
04:49Try all different combinations until you find just the right combination of words.
04:55And don't forget to follow your knockout headline with a catch-em-and-real-em-in qualification summary.
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Writing a qualifications summary
00:01You have approximately ten seconds to catch the attention of a hiring manager
00:05before your resume is screened out.
00:08Because of this, the information you place at the top of your resume can either
00:12make you or break you.
00:14But a powerful and persuasive qualifications summary can capture and
00:19captivate the reader's attention in those precious ten seconds and entice them to read further.
00:26In a survey of over 600 hiring managers, an overwhelming majority stated that the
00:32most important part of the resume is a qualification summary--
00:35yes, the most important part!
00:39That's a pretty powerful statement. And get this:
00:42the survey also conveyed that only 5% of the resumes they've received included one.
00:48Just think how that can improve your chances over the rest of the candidates by
00:53simply using this tool.
00:55A qualifications summary is your marquee, so to speak.
00:59It's a synopsis of your topmost professional skills and experience, your
01:03abilities and your talents and credentials, your achievements and your
01:07accomplishments, any quantifiable results such as dollar amounts that you can
01:12include, or percentages,
01:14your education, your personal characteristics, or anything that makes you the
01:20most qualified for the job.
01:22Your qualifications summary should convey your top qualifications that define you
01:27as an exceptional performer in your field by using three to five impactful
01:32sentences or three to five bullet points.
01:35Or you can even use a combination of both by writing a qualification paragraph
01:39statement directly followed by a few bullet points.
01:43So how do you write a qualifications summary?
01:46First and foremost, think like an advertising copywriter.
01:50You must know what the consumer wants in order to know how to best to sell the product.
01:55The product in this case of course is you.
01:59Do your homework and thoroughly research the employer and the requirements
02:03of the job at hand.
02:04The closer you can match your skills to the job, the better you can target your
02:08resume and prove that you are the best fit for this position.
02:13I've seen many people struggle with knowing what their true sellable skills are.
02:18Ask ex-supervisors and co-workers what they think your top abilities skills and
02:24accomplishments are. Then ask family and friends what they feel are your most
02:28outstanding personal attributes.
02:31They may give you a completely different list of qualities that you would never
02:35even thought of yourself.
02:37Be careful of asking present coworkers and supervisors for their input.
02:42This may lead to you needing a job sooner than you think.
02:45Instead, look through your past evaluations and see where you've made
02:49above average scores.
02:52Ask yourself these types of questions by filling in the blanks under the
02:55Qualifications Summary section of the Career Management worksheet that
02:59comes with this course.
03:01What makes you specifically qualified for this particular position?
03:06What are you most proud of that you've done in your career?
03:08How have you been recognized by winning special awards, commendations, or
03:13honors during your career?
03:15If you've recently graduated, did you receive any scholarships or academic awards?
03:20Have you assisted in increasing the company's bottom line, saved the company
03:24time, or increased productivity.
03:27What do you do better than others in your industry, and how do you do it better?
03:32What suggestions have you made that were implemented? What are your
03:36strongest strengths?
03:37How many years of experience do you have in your career or your industry, and
03:42what makes you stand out from the crowd?
03:45Now it's time to pull it all together.
03:47Begin writing a list of your top five marketable credentials based on your research.
03:52Remember, your qualifications summary is the core of your resume and is what can
03:56really make it come alive and sparkle.
03:59Sprinkle keywords throughout your summary and speaking of sprinkling, don't
04:03forget to include your action verbs.
04:06You may center creating one main resume targeted to your career.
04:10This will be the resume you can post to resume banks.
04:14You can use your main resume as a template for creating your targeted resumes
04:18for each particular position that you are applying for.
04:21You may need to change the qualification summary slightly according to the
04:25decision that you're targeting.
04:26Be sure to save each under a different file name; perhaps name each targeted
04:31resume by the name of the company that you're applying for.
04:33You'll need to bring it to the interview with you.
04:36Take your time. Your qualifications summary is your resume's marquee and
04:41can really make you stand out from the crowd by showcasing your most
04:45impressive attributes.
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Showcasing achievements vs. listing job duties
00:01When developing your Professional Experience section, if you create a long,
00:05dull, mind-numbering laundry list of duties and responsibilities, chances are
00:10you'll send the readers straight to sleep.
00:13Don't start off this section with 'responsibilities included' or 'duties included',
00:18followed by an inventory of your daily tasks.
00:22Employers are looking for someone who will take action, someone who will
00:25get something done.
00:27Employers are looking for achievers; therefore highlight your achievements and
00:32accomplishments by saying
00:34this is what I've achieved in the past for employers and what I can
00:38accomplish for you now.
00:40Use PAR statements, or problem-action- result statements, as much as possible to
00:46tell your success story to potential employers of just how you can help them and
00:50what you can do for them.
00:52There's a whole movie dedicated to creating PAR statements, so check it out if
00:56you haven't already.
00:57For example, you might want to say designed new Flash web site based on
01:01competitive market evaluations and client needs resulting in a 70% increase in
01:07web site traffic and 55% profit margin. Or you might want to say created a
01:13contact management system using access to stored data from outdated Rolodex
01:18system, increasing efficiency of mass mailings to our clients by 90%.
01:25By listing your experience in terms of accomplishments and achievements rather
01:29than duties and responsibilities, you can make yourself shine by showing the
01:34employer what you bring to the table rather than simply what you did daily.
01:39These results can be measured in just about any occupation, not just sales.
01:45This particular PAR statement was designed for a web designer, while this
01:49example of a PAR statement was designed for a secretary.
01:52Add quantifiable results as much as possible throughout your resume.
01:57Take a look at this resume.
01:59They have included quantifiable results and amounts throughout.
02:04Take a look at the information that's highlighted in blue.
02:06For example, this first paragraph here that says delivering and designing
02:11comprehensive certificate-based training program throughout this international
02:16law firm with 12 offices and 1400 employees. Or this second paragraph here,
02:22managing, designing, and delivering classes for in-house continuing technical
02:26education program, offering over 65 courses in multiple subject matters.
02:32Down a little bit further here, look at this paragraph.
02:35Providing application support and training for 800 secretaries, paralegal staff,
02:40and attorneys across five offices.
02:43And last but not least, take a look at this one:
02:46writing curriculum for more than 50 courses and conducting instructor-led and
02:50blended training across five offices.
02:53Also, don't forget to start each of your sentences or bullet points with action
02:57verbs instead of 'responsibilities included'.
03:00Take a look at this resume and just how MaryEllen here has accomplished this.
03:04She started off each of her sentences with action verbs.
03:08She says delivering, managing, delivering again here, designing, traveling,
03:15providing, writing, evaluating, testing and analyzing, managing and developing,
03:21creating, deploying, troubleshooting and authoring.
03:24For more information, there's a whole movie dedicated to action verbs called
03:28"Incorporating Action Verbs."
03:30Focus on the benefits of your actions instead of the actions themselves.
03:35So, what is an accomplishment?
03:38An accomplishment can be anything you have done that benefited a previous employer.
03:43If you are thinking you have no accomplishments, think again; each of us has
03:47done something in our careers that could benefit our employer.
03:51It's just a matter of remembering back and figuring out just what those things are.
03:56Ask yourself questions such as these:
03:58What have you done that you are really proud of?
04:01What have past evaluations said about you?
04:04What do coworkers say about you?
04:07Have you won any awards or honors?
04:10Have you created or designed something?
04:12Have you implemented any new ideas?
04:14Have you increased profits or reduced costs?
04:18Have you managed a budget successfully or maybe increased quality control?
04:23Did you resolve a problem or come up with a solution?
04:26Did you increase efficiency?
04:28One of the best ways of showing off and highlighting the Professional
04:32Experience section is by creating an attention-grabbing sentence or a short
04:37paragraph followed by a bulleted list of about three to five accomplishments and achievements.
04:43Now, see if you can come up with three to five things that you are really proud
04:46of in each position you have held, and by the way, there is a place to include
04:51them in your career management worksheet that comes with this course.
04:55By showcasing your achievements and your accomplishments and avoiding a list of
04:59dry and dull job duties and responsibilities, you will outshine the competition.
05:04Using achievements oriented resume format to prove to the employer that you can
05:10do an outstanding job by demonstrating results and proving positive end results,
05:16potential employers will see your past achievements as an indicator and gauge
05:20for future performance.
05:21Your resume will stand out from the crowd and be much more effective by
05:26highlighting and showcasing your key accomplishments.
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Including technical information
00:00Most jobs today require some form of both technical and computer skills.
00:05If you're applying for a job in IT, you must use your top technical skills to
00:09sell yourself to the employer.
00:10For example, you may include such things as software applications, hardware,
00:16programming languages, networking, or client server tools.
00:21If you're not seeking an IT position, think outside the box.
00:26Maybe you're in accounting, or you're an administrative assistant and need to
00:30include such things as Outlook, Word, Excel, Elite, or SAP. But technical
00:37skills come in many different forms and are not just limited to computers and applications.
00:43You might need to include such things as specialized machines you have operated
00:47or systems you have worked with that require specialized training to operate.
00:52For example, you might have experience using a lathing system, work with
00:56specialized machinery. You might operate heavy equipment or have
01:00industry-specific skills such as working with oil and gas equipment.
01:05Be sure to include these on your resumes to match the position you are seeking
01:09as employers or recruiters may be using these as keywords when they're
01:13performing searches in resume banks in order to find you.
01:16So, how do you showcase this information on your resume?
01:20The best way to showcase this information is to focus on the position you're
01:25targeting and the work that you want to do.
01:28Make sure to place the most pertinent information at the beginning of this section.
01:32Target and customize your resume for every job you apply for and then match your
01:37skills with the requirements of each.
01:39Let's take a look at some common questions people have when adding their
01:44Technical Experience section on the resume.
01:47They might ask, should I include the number of years of experience that I
01:51have? Or should I rate my technical experience as a beginner, intermediate, or advanced.
01:57And the answer to both of these questions is no.
02:01You can leave the years and ratings off of your resume.
02:04Of course, if you have only used an application once, leave it off all together.
02:09Instead of ratings, use the Professional Experience section to add additional
02:14detail and to back up how you have used these skills on the job.
02:17Let's say that you included Flash or Dreamweaver in your Technical Skills section.
02:22You should describe how you used these apps in the workplace.
02:26Showing how you use a software will provide the employer with genuine insight
02:30into the depth of your knowledge and how much experience that you have utilizing them.
02:36Where should you place this information?
02:38Well, if you're in a highly technical position, place it above your
02:42Professional Experience section.
02:45A technical recruiter shared with me that this will make it easier for the
02:48recruiters and employers alike to see if you have the necessary skills that they
02:52are looking for without having to search to the bottom of your resume.
02:57As far as formatting goes, let's take a look at three different ways to
03:00display the same set of technical skills: the paragraph style, the table style,
03:06or using a bulleted list.
03:08The first way is to showcase this information using a paragraph style.
03:13Look at the Technical Skills section on this resume.
03:16It highlight skills such as Microsoft, Adobe, and then shows other technical
03:22skills, and it shows all this using a paragraph style.
03:26Here is the same information displayed using a table style, and again, the same
03:32information using a bulleted list.
03:35Which do you find easiest to read?
03:37Which do you think would be easiest on the eyes if you were the employer?
03:42Based on the amount of information you have, pick the format that works best for
03:46your situation and resume format.
03:48For example, if you already have too many bulleted points, pick one of the other
03:53ways of displaying this information.
03:55Whatever you do, don't lie about your technical skills.
03:59I heard of a situation where someone included a software application on the
04:03resume because it was in the job description.
04:05In reality, the person didn't even know what the program did and had never even heard of it.
04:10He got the job and it was soon discovered by the company that he didn't have a
04:14clue how to use the software.
04:17I'm sure you're not surprised that it was soon after that he was fired.
04:21It's just not worth it. Just leave it off. Or better yet, learn it.
04:26Depending on the experience you have, you may be able to learn the
04:29application pretty quickly.
04:31I know of another situation where the candidate researched the software found on
04:35the job description, downloaded a 14-day free trial from the Internet, and
04:40created a presentation for the employer using the software for the interview.
04:44The candidate proved one, that they could use their past experience to learn
04:48applications quickly, two, that they were interested in the position enough to go
04:52to all that trouble, and three, that they had great initiative.
04:56At least that's what the employer said.
04:59I should know. In this situation, I was that candidate and I got the job.
05:04It's important to showcase and highlight your technical skills on your resume,
05:08not only for informational purposes, but also for keyword searches as well.
05:13Need to brush up? No better time than to take lynda.com courses, print out that
05:18certification, and add it to your list of technical skills.
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Putting your education to work
00:00Put your education to work by including your educational details in your
00:04resume. From college majors and degrees to professional licenses and
00:09continuing education,
00:11each can help sell your qualifications for employment.
00:15Since your resume is your advertisement and you only have about ten seconds to
00:19convince the employer to read on,
00:20it's crucial that your resume gets to work immediately by selling your top
00:24credentials. But where exactly should you insert the Education section on your resume?
00:29What if you have too much information or not enough?
00:33What should you include and what should you leave off?
00:36As with most things dealing with humans, everyone is different, and answers to
00:41these questions depend on your individual circumstances.
00:44So, the answer is, it depends, but what does it depend on?
00:50Let's start by looking at some of the most common scenarios and answers.
00:54First of all, where should I place the Education section?
00:57Education is most often a new grads' strongest marketing strategy.
01:02If you are in the early stages of your career, education will play a more
01:06prominent role in your getting a job.
01:09New graduates that have less than five years of experience are most often
01:13advised to place the Education section near the top of their resume just beneath
01:17the headline and qualifications summary.
01:20For more information on this, see the movie called "Entering the Workforce."
01:24If you have five years or more of experience in the industry, experience is
01:29your primary asset.
01:30It will be a greater selling point and hold more weight for the employer.
01:34If this is the case, feature your experience by placing it directly under the
01:38headline and qualifications summary.
01:41Showcase your achievements and accomplishments, not your responsibilities and job duties.
01:46If you have a doctorial degree for your career in medicine, science, research,
01:51or academics, these fields usually require composing a curriculum vitae,
01:55commonly known as a CV.
01:57CVs usually begin with the Education section, regardless of experience.
02:02Your education should come first if you have veered off your original career path
02:07and that path is now taking you back to the career in which you originally
02:10received your degree.
02:11If you have gone back to college and have completed coursework towards your
02:14targeting career goal, again, place your education information first.
02:18Be sure to include this information and highlight your transferable skills in
02:22your Professional Experience section.
02:25For more information on this, see the movie called "Switching Career Paths."
02:29What if your degree is incomplete?
02:31If you have never completed your degree, list the number of credits completed or
02:36the type of study undertaken. Take a look at this example.
02:391998 - 2002, Sam Houston State University, completed 90 credit hours towards a
02:46BS in computer science.
02:49Some people might ask, should I include my high school information?
02:53Well, if you have just graduated from high school and have no college
02:56information, go ahead and include your high school info.
03:00If you have any college credits completed or if you have a college degree, leave
03:04off the high school information and include the new college info.
03:08Should you include your GPA?
03:10You can include your GPA if it's very impressive.
03:13Some say 3.0 while others say 3.4 or above.
03:17If your major GPA is higher than the cumulative GPA, include it instead.
03:23The further away you move from graduation and your bank of experience begins to
03:27outweigh your educational experience, your GPA becomes less and less important
03:33and can eventually just be removed.
03:35Recent graduates should go heavy on the details.
03:38You need to include the college name and graduation year, degree major and
03:43minor, GPA--but only if it's exceptional-- coursework, and honors, thesis, research
03:50projects, internships, studies abroad, graduating Summa Cum Laude, hold a high
03:55lass rank such as 4th of 652.
03:59Graduates a few years distance from school should begin paring down on the details.
04:04Start concentrating on your professional experience and your accomplishments.
04:09Those with experience should include their college degree of course, but only add
04:13additional information that is relevant to your target career, such as licenses,
04:18credentials, certificates, vocational training, continuing education, seminars,
04:24and things such as these.
04:26Rule of thumb: when writing your resume, the most essential information comes first.
04:30For example, if having your MBA is important in your career field, don't bury it
04:36at the end of your resume.
04:37Now, it's the time to put your education to work for you.
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Including awards, honors, and other information
00:00Adding additional information to your resume, such as publications, honors and
00:05awards, and professional affiliations, as you see listed here on this resume,
00:10can actually make you or break you.
00:13Of course, anything in your resume applies to this.
00:15With the huge amount of competition out there, you want any additional
00:19information placed in your resume to assist in making you the best candidate for the job.
00:24So, what information will make you shine in a positive light?
00:28And what information would make you end up in the dark bottom of a trashcan?
00:33First of all, make sure that all of the information you include on your resume
00:37reinforces and supports your qualifications for the position you're targeting.
00:42You may use this area to show that you have something special to offer to
00:46the company and that you have something that you bring to the table that
00:49other applicants don't.
00:51At the same time, you don't want to offer any one opportunity to discriminate
00:55against you even before scoring in interview.
00:58Including honors and awards in your resume is a great way of showing off
01:01your outstanding accomplishments and achievements, and make you stand out from the crowd.
01:06Being recognized as exceptional by receiving certain honors and awards is solid
01:11proof of your success and adds credibility to your resume.
01:15Of course, any remarkable or impressive accomplishment should be listed
01:20throughout your resume.
01:22Although if you have received more than three honors and awards--and if you
01:26have, congratulations, by the way--
01:29you may want to consider, including a section appropriately named Honors and Awards.
01:34In this way, you can showcase and highlight them in a way that it won't be
01:38overlooked by the reader.
01:39If you don't have more than three, you can include your awards and honors in
01:43your Education section or your Professional Experience, depending on the type of
01:47recognition you received.
01:49If the honor or award is not self-explanatory, make sure you specify and
01:53describe in enough detail to avoid any confusion.
01:56For example, if you are a member of Phi Beta Kappa, the reader may not know that
02:01this is an academic honor society as opposed to a social club.
02:05If you have publications, inventions, patents, or other types of discovery,
02:11consider adding a section entitled Publications and Patents.
02:15About hobbies, you may be asking if you should include this information.
02:20And the answer is, in most cases absolutely not.
02:26I know of a situation where a lady had been laid off and was out of work for over a year.
02:29She had paid a pretty penny from here already depleted savings to have a
02:34professional write a resume for her.
02:36I was aghast when I saw the company she paid listed Professional Clown on her resume.
02:42The problem is that being a professional clown on the side would in no way
02:46assist her in marketing herself as a professional.
02:49A professional clown? Yes. But not a professional executive.
02:53Leave things off your resume that don't pertain to your target and goal.
02:57So once you do include a hobby, hobbies that would make you a stronger
03:02candidate should be added.
03:04Let's say you've decided to make a career change to photography, but you have no
03:08professional experience behind you.
03:10This is where adding your hobby of photography would be beneficial to assisting
03:15you with breaking into your new career.
03:17In other words, if it adds more towards backing up your qualifications for the
03:22position you're targeting, add it.
03:24If not, it has no place in your resume.
03:27Adding languages is a judgment call.
03:29In some cases, knowing a second language could be a very positive thing and could
03:34win the interview you're seeking in, even the job.
03:37That is, if the language will add to your qualifications for the position, be
03:42sure to only add languages that add your qualifications to avoid discrimination
03:46and possible biases.
03:48If you live in the United States, information such as your age, sex, weight,
03:53height, marital status, sexual preference, and nationality should not be
03:58included on your resume as they could lead to discrimination.
04:02And there are laws in place to protect us from this discrimination.
04:05There are a few exceptions, but very few.
04:09You may be a model, for example, or you may live in another country where such
04:13practices are standard.
04:15Otherwise, don't include this information.
04:18Listing career-related publications on your resume will add to your credit and
04:22help the employer see that you are an expert in your field.
04:26It's an excellent way to stand out in the crowd.
04:29Be sure to add any books, articles, white papers, courses you've written, and
04:34any other career-related publications you have to your credit.
04:38Use the citation format that is standard for your industry.
04:42Make sure that any additional information you add to your resume will reinforce
04:46and support your qualifications for the targeted job.
04:50You can make yourself outshine the competition and show you have something to
04:53offer that others don't. Just be certain that anything you add cannot be held
04:59against you, such as including political affiliations.
05:03Only add information that will make you stand out from the crowd and exceed in
05:07impressing upon the hiring manager that you are the one to get it done.
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7. Saving to Different File Formats
Knowing which file format is best
00:00You've done all of this work on your resume.
00:03You've dotted the I's and you've crossed the T's.
00:06And you've definitely double-checked the spelling.
00:10Everything looks perfect.
00:13Now you've uploaded your masterpiece to a resume bank and the formatting
00:18totally falls apart.
00:21It's happened to the best of us.
00:23So, what should you do so your formatting doesn't fall to pieces?
00:28Before I answer that question, let's look at some of the potential problems that could arise.
00:34For instance, you may not be aware what a recruiter may have to go through
00:39on the receiving end.
00:41Did you know that recruiters many times have to copy and paste your resume into
00:45their own format in their database?
00:48It depends on the recruiter and applicant tracking system that they use.
00:53This is also known as ATS for short.
00:57Newer ATS apps will read just about any format, but unfortunately, many
01:02recruiters and corporations don't have the new apps.
01:06They also have to copy and paste your resume into a standard format prior to
01:11sending on to their clients.
01:14The sad truth is all of the formatting you've done and all of your hard work may
01:19end up looking nothing like the masterpiece that you created.
01:24But take heart, this isn't always the case, and once you get the interview you
01:28will need to bring several copies of your masterpiece with you.
01:32The best thing to do is to save your resume to many different file formats as
01:38part of your job-search toolbox.
01:40We will be going into detail about how and why to save to different file formats
01:46throughout this chapter.
01:47We'll be learning how to save your resume into several different file formats,
01:52whether you need to send in Word format to a recruiter, send in PDF to a direct
01:57employer, or upload an RTF format to resume banks.
02:03Adding these formats to your job-search toolbox will prepare you for just
02:07about any situation.
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Saving to earlier versions of Word
00:00You may find you need to save to an earlier version of Word in order for someone
00:04to be able to open on their end.
00:07Let's say that you have Word 2010 and they only have Word 2003.
00:12They can download a viewer, but you would really be better off sending it to
00:15them in a format that they can open.
00:17It's fast and it's easy.
00:19Just keep in mind that you may lose some of the formatting when you're saving down,
00:22so you may have to do some tweaking.
00:25To save to Word 2003 format, you simply go up to File, do a save-as, and then
00:34browse to the folder that you want to save it in.
00:37A great way of keeping organized is to create a folder that contains all of the
00:40different versions of your resume in different file formats.
00:44You may want to create one folder to store your different versions and another
00:48folder, by company name, to store your targeted resumes.
00:52You may have one for references and then another for cover letters.
00:56It's very important to stay as organized as possible during your job search.
01:01So I am just going to quickly create a new folder.
01:03I am going to go my desktop, and I am going to create a new folder here called
01:12Resumes. And I am going to double-click on it to open that folder.
01:18Now I am going to give it a File name.
01:20I am going to call this Mariann Siegert - Resume.
01:26If you use your name in the file name, it's an easy way for the employer, or
01:31potential employer, to be able to find your resume amongst a bunch of others.
01:36If you simply name it Resume, they might not be able to find it as easily.
01:40Underneath of Save as type, I've got Word Document.
01:43You can select Save as type and click on the down arrow next to Word Document,
01:49and we want to save it as a Word 97-2003 document.
01:54And then the last step is just to click Save.
01:57You'll always want to check the formatting and make any changes to the
02:00document that's needed.
02:02So go ahead and scroll down through your document, make sure that there's no
02:06major or minor changes that you need to make.
02:11Sometimes there are and sometimes there are not;
02:14it just depends on what formatting that you used.
02:17You might want to check things such as your numbering, your field codes, if you
02:21have tables in the document.
02:23And as you could see, this resume doesn't need much tweaking at all.
02:27It's always a good idea to have your resume saved to a lower version of Word
02:31just in case it's needed.
02:32It's easy to do, and as you can see, it really takes little effort on your part.
02:37This way you'll be as prepared as possible if the situation arises and you find
02:42it's needed just right away.
02:44And it's a great tool to add to your job search toolbox.
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Saving as a PDF
00:00The Portable Document Format, or PDF for short, is a great way to save your
00:05documents when you don't want the formatting to change and you want someone to
00:09be able to easily view the document across different types of computers.
00:13Most everyone has something installed on their computer to be able to view these
00:17types of documents, and if they don't, there are many free viewers such as Adobe
00:21Reader that are available for free to download.
00:24It's a great idea to save a copy of your resume in this format to include in
00:28your job-search toolbox.
00:30The downside to sending your resume in PDF format is a lot of recruiters need to
00:34copy and paste your resume into their own systems, such as an Applicant Tracking
00:39System, or ATS for short.
00:41Some of the newer ATS systems allow the recruiter to upload with no problems, but
00:46a majority of these systems don't have this capability.
00:50Some ATS applications come with the option to purchase an additional piece to
00:54the program that allows uploading PDFs, but unfortunately, it's expensive and
01:00most recruiting firms have opted out, at least for now.
01:03Since PDF files are for viewing purposes only, sending as a PDF protects your
01:08resume from changes, but it also keeps the recruiter from being able to copy and
01:13paste the information into their system.
01:15In addition, many of the top resume banks don't have the ability to upload as a PDF either.
01:21The upside is is when you send your resume via an email attachment to your
01:25prospective employer, the formatting will stay intact and look near perfect when
01:30they open and print it out for their files.
01:32Therefore, it's a great idea to save a copy in this format for quick retrieval,
01:37especially when time is of the essence.
01:40Another idea is that you can send your resume to them in both formats--one for
01:45copying and pasting and a prettier PDF format for printing and sending to
01:50potential employers.
01:52There are several ways to convert a document to PDF format.
01:56If you have Word 2010, you can just go to File > Save As, go down to the Save as
02:05type dropdown box, and then select PDF.
02:09Of course, you want to give it a name, continue with the same naming convention
02:13that we've been using. So my name--
02:15you want use yours of course--slash Resume.
02:19I also want to make sure that I put it in my Resume folder that I've already
02:23created, which is located out on the Desktop, underneath Resumes.
02:30Just make sure that you stay organized during your search.
02:33And I am going to save it in my Resumes folder.
02:36So again, it's under my Resumes folder, Mariann Siegert -Resume, and it's going
02:39to be a PDF document.
02:41I just click on Save and there it is.
02:43Now if I look at my PDF document, it looks beautiful.
02:49Nothing's changed. Everything's in place. No tweaking is needed.
02:54And I am going to go ahead and close out of the Adobe document and I am back in Word.
02:59If you've purchased Acrobat, not just the Acrobat Reader but the actual full
03:03version, you may also use the printer driver that comes with the program.
03:07In order to do that, you just go up to File, but instead of going to our Save
03:13As, as we've been doing,
03:14we're going to print since it's a printer driver.
03:18So click on File, click on Print.
03:21Make sure your printer driver here says Adobe PDF.
03:25Now remember, you're only going to see this if you've purchased that full-blown
03:28version of Acrobat, not just Acrobat Reader.
03:31Then click on Print.
03:34After you click on File > Print, if it doesn't pop up automatically, you may see
03:38the little spinning wheel going on forever here.
03:41Look down in the bottom.
03:42It may be minimized down here.
03:45And if you click on it, you'll see that you've got your Save PDF file as dialog
03:50box kind of hidden down there and minimized on the bottom.
03:53And then just bring it up.
03:54We're going to save this file on our desktop underneath of our Resumes folder.
04:00Make sure that you browse to wherever you've created your Resumes folder.
04:03We're going to give it a name.
04:06I am going to stay with the same naming convention, Mariann Siegert - Resume, and
04:12I am just going to put 2 since this is the second PDF that we've saved.
04:17Make sure the Save file as type says PDF file;
04:20it should automatically say that. And then click on Save.
04:24These are just a few of the ways to save a file to PDF.
04:27Of course, there are a million different situations out there:
04:30folks using Macs, PCs, that you created your resume in a different version of
04:35Word, or use WordPerfect instead. You might have Adobe installed, or you don't
04:40have Adobe installed and on and on and on.
04:42So the possibilities are almost infinite.
04:45Therefore, depending on your own setup and needs, if the two above situations
04:50didn't match your situation, simply perform a search on the Internet.
04:54There's lots of information out there on creating PDFs from your documents.
04:58It's a good idea to save a copy of your resume to PDF format so that you're
05:02ready in a moment's notice.
05:04You never know when a situation will arise that your future employer needs your
05:08resume sent to them ASAP in PDF format.
05:12Show them that you're not only computer savvy and technically advanced,
05:16you're also well prepared.
05:18The beauty of sending your resume in PDF format is your masterpiece will still
05:23look the same on the employer's screen as it does on yours.
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Creating a RTF version
00:00You may find times when you need to save your resume from word to RTF format in
00:05order to upload to some resume banks, or for recruiters that need to copy and
00:09paste into their own formatting on an ATS system.
00:13It's always a good idea to have this type of format saved and ready to go.
00:17Once you save to this format, you may need to do some additional tweaking to the
00:20formatting to make it look professional in this type of format as well,
00:24mostly especially if you have any table formatting involved, although sometimes
00:29you may not need to do much tweaking at all.
00:31It's easy to save into this type of format.
00:33Let me show you the steps.
00:35Just click on File > Save As and then browse to the folder that you want to
00:42save this document in.
00:44Since we've already saved on the Desktop a folder called Resumes, make sure you
00:50browse to the place that you've saved your folder. As when saving to other
00:54formats, such as the lower version of Word, a great way of keeping organized is to
00:59create a folder that contains all of the different versions of your resume in
01:02different file formats.
01:04Just make sure that you create one folder to store your different versions and
01:08other folders by company name to store your targeted resumes.
01:13Since we are going to be saving into Rich Text Format, or RTF for short, I am
01:17going to click on the down arrow next to Save as type and I am going to
01:21choose Rich Text Format.
01:24I'll stick with the same naming convention I've been using, and I'll type in
01:27'Mariann Siegert', and as you could see, the other files that we've been saving
01:31are there as well. And I am just going to call it Mariann Siegert - Resume, and this is RTF.
01:37It's automatically going to put that extension on there for me, so I am just
01:40going to click on Save.
01:41Again, the last step is to always check the formatting and to make changes to
01:45the document that's needed.
01:47So, since we saved down to PDF, this is in a table. It still looks good.
01:52I don't see anything that we need to make a change to here.
01:55Go down to the second page and check it as well, and everything stayed intact.
02:01You may also need to take your name and contact information out of the header.
02:05Some older ATS systems will not be able to read this information.
02:10I've also found that some resume banks have had problems with the information
02:14contained in the headings as well.
02:15It will just come out as a black bar and you can't read your name or
02:19contact information.
02:21Now since your name and contact information is probably something that you want
02:25to make sure that you include, you can just cut and paste the information from
02:29the header into the main body of the resume.
02:31Let me show you how to do that.
02:33I am just going to go into the header, I am going to do a Ctrl+A to select
02:38everything, Ctrl+X to cut it, and then I am going to go back into my document
02:44here and get out of the header.
02:46I want to make sure that I am at the very, very top of my document, so I am
02:50going to hit Ctrl and then Home, Home.
02:52Now I am at the very top of my document.
02:55I want to make sure that I set my Style back to Normal.
02:59So I am going to do a Ctrl+Shift and the letter N for Normal, and I could see
03:04that just a little bit of a slight twitch in the computer there means that I
03:07have been set back to the Normal style, and I'm ready to paste.
03:11And you could do Ctrl+V to paste.
03:15Now make sure that you recheck your formatting one more time. Everything looks fine.
03:20It's all spaced well, and that's it.
03:23Saving from Word format to RTF is easy.
03:26You may need to do some cleaning up after saving to RTF and consider moving some
03:30information from your header into the main body of your document prior to
03:33uploading to resume banks.
03:35But with a little time and patience, you can once again have a professional-
03:39looking resume ready and available when needed, and remember to take several
03:43copies of your main, or your masterpiece, resume with you do the interview to
03:48hand out as part of your package instead of this RTF version.
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Saving to HTML format
00:00You can save your resume from Word to HTML, or HyperText Markup Language, to use
00:06when uploading your resume to a web page or blog.
00:08Also, search engines such as Google and Yahoo! will be able to index it more easily.
00:14If this is a case, remember to make your resume keyword-rich by sprinkling
00:19keywords throughout to be sure that you'll be found by the employer's or the
00:23recruiter's search engines.
00:25To make your resume web-ready, save your Word document as an HTML file.
00:30As with saving to other formats, saving as an HTML file is very easy to do.
00:35All that you have to do is go up to File > Save As, browse to your folder--mine
00:44happens to be on the Desktop.
00:45My Resume folder is right here, and I'm going to give it a name.
00:52The name of my document, following my naming convention so far, is going to be
00:56Mariann Siegert - Resume.
01:00You can also see, as we've been going along in our lessons here, the other
01:03documents that we've saved into different formats.
01:08And the Save file as type, I want to save this as an HTML file, and it says here, Web Page.
01:19Depending on the version of Word that you have, you may just see Web Page, or it
01:24might say Web Page HTM or HTML next to it.
01:29Make sure that you only choose when it says Web Page or HTM, HTML next to it.
01:34There is another option here that's Web Page, Filtered.
01:38You might see one and that says Single File Web Page. Just make sure you choose
01:42the one that says web page.
01:44Then just click on Save.
01:46You'll see this Microsoft Word Compatibility Checker that comes up when
01:51saving to an HTML format.
01:53This is telling me that this particular document has small caps that will become
01:58all caps, and there are three occurrences of that.
02:01It also has tables with text wrapping and framed objects that will become
02:05aligned with the beginning of the paragraph, and there's one occurrence of that.
02:09I am just going to click on Continue, and here's my document.
02:14You may freak out when you see that your tables have been moved around. But it's okay.
02:19What you want to make sure that you do is go over to the HTML version of your
02:23document and look at it before you make any changes to your Word document.
02:28When using Word to save into HTML format, keep in mind that you may lose some or
02:33even a lot of your formatting. So let's do this.
02:35We are going to exit word and we are going to locate our new HTML file.
02:43Mine is underneath Resumes on the Desktop, and here is my HTML version of my resume.
02:51You may notice that it has a Firefox document type over here because it's no
02:56longer, again, a Word document.
02:58It is in HTML, and my default browser here is set to Firefox.
03:02When I double-click on it, it's going to open it up in my browser.
03:07You'll notice that your document may have looked different after saving to HTML
03:12format when still on Word.
03:13But viewing from your browser may be a different story.
03:17You may have random characters thrown in here and there, or some other
03:21formatting hiccups.
03:22Take a look at our bullets here for instance.
03:25As you can see, you may need to adjust your bullet points by typing an asterisk
03:29instead, or some other character such as a dash.
03:33You may have noticed that the problem of the side-by-side tables has corrected itself.
03:39If you know HTML, you can of course use your preferred HTML editor to make any
03:44necessary changes or fix any hiccups or glitches.
03:47If you don't know HTML, just go back to your Word document, fix your
03:51problems and resave to HTML format. Then you can reopen in your browser to view the changes.
03:57Just keep in mind you may need to do this more than once.
04:00And, by the way, if you are interested in learning HTML, there are numerous
04:05courses available online lynda.com.
04:07Make sure that you test your HTML resume formatting in several browsers.
04:11This step is important because of the fact that when using Word to save to
04:15HTML format, it sometimes includes incompatible or unrecognizable characters,
04:21and it looks just plain ugly when viewing from different browsers or different platforms.
04:26As a matter of fact, in some cases the document not only turns out to be ugly, it
04:32may even be unreadable.
04:34So just be careful and test as thoroughly as possible.
04:37Test once, twice, third's time a charm, and then publish.
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8. Utilizing the Internet to Become Visible
Evaluating online resume banks
00:00Resume banks provide a way for job seekers to find employment through the Internet.
00:05It's a quickly growing industry that blows away the old way of seeking
00:09employment through newspaper ads and employment agencies.
00:13It's like an employment dating service, but it matches job candidates with employers.
00:18In the long run, both the candidate and the employers save time and money, so it's
00:23a win-win situation.
00:25There are different kinds of resume banks.
00:27Some are limited to only allowing searching their database of posted jobs listed
00:32by employers or recruiters, but do not support posting resumes.
00:36Others specialize in, or are targeted for, different career fields.
00:41For example, some are targeted towards IT, while others may include employers
00:46across multiple countries or regions.
00:49Conduct a search on the Internet to locate resume banks that meet your specific
00:53needs and particular circumstances.
00:56Simply type in 'resume banks' and as you can see, there are literally millions to choose from.
01:06In this case, you can see that we have 17,000,400 to choose from.
01:12I've picked out a few to give you some examples.
01:15For example here, Dice is specifically centered around people that
01:20have technical jobs.
01:22Monster here is probably one of the most popular, along with Careerbuilder and
01:28indeed.com, but what you'll find is indeed.com doesn't allow you to upload your resume.
01:35It only allows you to search for jobs that are here already. And then
01:40international job opportunities, you'll see that you'll find all kinds of
01:45international job opportunities listed under those 17 million plus searches that came up.
01:50So you have Canada here, the Caribbean, Central and South America, Western
01:53Europe, and on and on.
01:57The most common scenario you will find when dealing with resume banks is
02:01setting up your login information and then filling out a questionnaire when you first sign up.
02:06This information will be placed into their database so it will become searchable by employers.
02:11Remember to use your keywords throughout the questionnaire, just as you do when
02:15you're building your resume.
02:17Depending on the site, you may be able to copy and paste information from your
02:21resume into the questionnaire form.
02:23Some of these resume banks offer a service that will send a matching candidate's
02:27information automatically to employers via email.
02:31When filling in the questionnaire, keep in mind not only employers use this
02:35database; unfortunately, there are many unethical people we must share this planet
02:40with that use resume banks to mind email addresses, phone numbers, and any other
02:46information they can get their hands on, and sell these lists.
02:50To protect yourself, remember to create a separate email address for job
02:54hunting based on your name, and don't include any other contact information such as your address.
03:00Just make sure to check your email often.
03:03You don't want to be slow to respond when you get a bite.
03:07In addition to filling out a questionnaire and setting up your login and
03:10password information, most of the larger and well-known sites allow you to
03:15upload a copy of your resume.
03:17Some sites allow you to upload your resume in Word format, while others only
03:21allow TXT or RTF versions.
03:24Hopefully sooner than later most banks will start allowing PDF versions to also
03:29be uploaded, but for now, most don't.
03:32The reason for this is recruiters copy and paste information into their own
03:36formats, and unless they have special apps that will allow them to OCR, or copy
03:41and paste from PDF, they won't be able to perform this function.
03:44Yet again, some recruiters with newer applicant tracking systems can now upload
03:50PDFs into these systems.
03:52There is a whole chapter in his course dedicated to saving to different formats
03:56if you need more information.
03:58Another strategy when using resume banks to help you find employment is
04:02keeping your resume fresh.
04:04Make one or two little changes to your resume and resave about once a week.
04:08That way it will keep your resume at the top of the stack when employers are
04:12searching by date for resumes that have been recently submitted.
04:16Another tactic to use when utilizing resume banks in your job search is to
04:20take it for a spin.
04:22Some sites allow you to see how many potential employers or recruiters have
04:26looked at your resume.
04:27Try out different resume titles to see which attracts more employers and entices
04:33them to view your resume.
04:35If you are not getting calls but see that they have viewed your resume, make
04:38some changes to the resume itself.
04:41It's a great way to evaluate and analyze the substance of your resume by the
04:46results you're getting, and will allow you to test different wording,
04:49phrasing, and content.
04:50In this way you can fine-tune and make minor or major modifications if needed.
04:57Utilizing resume banks in your job search is almost a must in today's
05:02economy and job market.
05:04Online job searching can be a crucial tool for your job search that shouldn't be overlooked.
05:10You should of course do a search on resume banks yourself and apply for jobs
05:15that appeal to you, but the advantage of uploading to resume banks is you will be
05:19able to open doors to let employers and recruiters find you.
05:23Some jobs aren't listed online.
05:26Be sure to upload to one or multiple banks to heighten your stakes of
05:31finding the right job.
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Writing effective names for resume banks
00:00When you upload your resume to online resume banks, many ask you to name your
00:05resume by giving it a title.
00:07To give you an example, I've logged on to monster.com to show you where you
00:11will be asked to provide this information.
00:13Keep in mind that you will have to set up an account to do this, but don't worry, it's free.
00:17Once you set up your profile, you can click on the Create Resume box, which
00:22is located right here.
00:24Once you do, you'll have the options to either build, upload, or copy and paste your resume.
00:31So you can just select one.
00:33I'll choose Upload.
00:35The next box you'll see is select the resume you want to use, and you can browse
00:38for it. But right underneath of that is the resume name, which says, "Employers will
00:44see this title," and also the desired job title.
00:48In other words on monster.com here, for example, the information that's
00:53included here will be seen by recruiters and employers when performing their
00:57searches looking for job candidates.
01:00Therefore it's very important what you choose here as opposed to just typing
01:04anything, thinking it's irrelevant to your job search.
01:07Actually, it's quite the opposite.
01:10Also, you can use the same information in the resume name underneath of
01:15the desired job title.
01:17There are many considerations when choosing a job title for online searches.
01:21You want to be sure you choose a title that employers and recruiters will be searching for.
01:26For instance, say you have a job title currently that is not an industry-standard title.
01:32Let's say you're a bartender, but the current title the restaurant has given you
01:36is Alcohol Custodian.
01:37If you're looking to switch jobs and you put Alcohol Custodian as your title,
01:43anyone looking for a bartender is never going to find you in their searches.
01:46In order to write an effective job title, you must do some research.
01:51Jump online and search resume banks for positions you'll be interested in applying for.
01:56Note the most common descriptions for the position you are seeking.
02:00When you are creating your title, add as much information as you can.
02:03Most resume banks have a limit on the number of characters that you're allowed to use.
02:07For example, monster.com has a character limit of 35.
02:11You need to try to communicate in those few characters who you are and what you offer.
02:18For example, instead of simply using the word 'bartender' as your title, use
02:23Bartender Professional Server Certification.
02:26You can use common industry abbreviations, such as IT architect, Microsoft
02:32Certified Technology Specialist, Graphics Designer, Creative Suite Java, SAP
02:38ABAP Developer with five years, Pharmacokinetics Scientist Ph D. with 12 years.
02:45And, by the way, if could say this one, you deserve your Ph D.
02:49There is a handy little tool in Word to help with the number of characters.
02:53If you have Word 2010, highlight the title and only the title--I just grabbed the
02:59space there--and then go to Review > Proofing > Word Count.
03:07This tool will tell you exactly how many characters you're using.
03:11It tells you how many characters with spaces and with no spaces, and although I
03:16am using Word 2010, most other versions of Word contain this feature as well.
03:22It actually can be a lot of fun being creative with your title.
03:25Try different combinations, use abbreviations, and create the best title for
03:30your position that will tell the employer who you are, what position you are
03:34looking for, and how your experience can help them.
03:38The point is to create a title that will entice the employer to read on.
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Double-checking formatting after uploading
00:00Each resume bank has its own protocol and types of file formats that you can
00:05upload, such as Word, RTF, or TXT.
00:09You may find when you upload your resume to a resume bank the formatting falls
00:13apart, and your masterpiece ends up looking unprofessional and just plain ugly.
00:19Some banks allow you to upload in Word format,
00:22yet they still fall to pieces after uploading, most especially if you've built
00:26your resume using tables or if you put your contact information in the header.
00:32You may find the margins collapsed, your bullets disappear or changed, or your
00:37indenture thrown off.
00:38If the bank allows you to upload in PDF format, that will be your best bet, as
00:42far as keeping your resume intact.
00:44The only negative thing about doing it that way is most to the recruiter's and
00:49many inside employer's applicant tracking systems will not convert, or are unable
00:54to download PDFs into their systems.
00:57Most banks provide a way to look at the resume directly after uploading.
01:01Hopefully, you will find you just need to tweak something or fix a
01:04small formatting issue.
01:06Many banks provide a small editing feature, and it's easy to fix.
01:11Other times, you may find the editing tools the resume bank provides just aren't
01:15powerful enough and there's nothing you can do to put it back together.
01:18In that case, you need another strategy.
01:21You can go back to Word and try fixing, uploading, and checking again.
01:25If that doesn't work, you may need to upload your resume in Rich Text Format, or
01:30RTF, if the bank allows.
01:33When you save a Word document to RTF format, especially one that is heavy on
01:37formatting or uses tables, you will need to do a lot of work to make it visually
01:41appealing once again. But having both of these types of formats is not only a
01:46great idea, but they will be handy tools to have in your job-search toolbox.
01:50For more information on this, see the chapter on saving to different file formats.
01:56Next, see if the resume bank gives you the option to view your resume as the
02:00employer or recruiter.
02:02It's a great layered double-checking what they will see.
02:05Finally, if the bank allows you to download your resume, download, open, and print.
02:11Make sure you see how it looks on those ends as well.
02:14You may need to do a little or a whole lot of tweaking to your resume.
02:18Just be sure you don't simply upload and expect it to look great on the other end.
02:23Online technology when dealing with resume banks just isn't there yet.
02:27Upload, tweak, check, and do it all over again if needed, or save to another
02:33format that holds its formatting.
02:35You don't want to look like you don't know anything about technology or are
02:39unprofessional, just because the technology available made your beautiful
02:43masterpiece fall to pieces.
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Becoming too visible
00:01It's very important to have an Internet presence when job searching nowadays.
00:06Equally important is to have a professional online presence.
00:10Many employers, hiring managers, and recruiters use the Internet to research you.
00:16At last count, 77% said they use the Internet to research job applicants prior to
00:23offering them a position.
00:25Remember, recruiters are putting themselves on the line when they submit your
00:29resume to employers.
00:32Google yourself and see what comes up, because what comes up is what they will see.
00:38If you find anything negative or unflattering, delete or hide if possible.
00:44You may find that there are several people out there or even hundreds of people
00:49with your same name.
00:51Some with your same name could have a lot of negative information out there, but
00:56don't worry. The recruiters I spoke with said they do keep this in mind,
01:00especially when you have a more common name.
01:04You don't have any control over with someone may write on your wall or
01:08social network pages.
01:11You may have the option to delete the information after the fact, but a
01:15recruiter may see it even before you do.
01:18There are options and settings available in Facebook and other social networks
01:24to hide your page from those outside your social network.
01:27At least when seeking employment, this is usually a good option to set.
01:33Most employers and recruiters nowadays are computer savvy enough to know how
01:38to find you on Facebook, Myspace, and other social networking pages during their research.
01:45One recruiter shared with me that a position was actually offered to a candidate
01:50and then rescinded because the recruiter had found very negative and detrimental
01:55information on their Facebook page after the fact.
01:59The candidate lost the opportunity of being hired.
02:03Be careful and cautious of what you write, post, blog, broadcast, and upload.
02:09Also be cautious of what you place on sites such as YouTube.
02:14LinkedIn, on the other hand, is a better choice as a professional
02:18networking resource.
02:20Use LinkedIn for your professional page only. Don't make it your social, or your
02:25dating, network. And of course, keep it very professional.
02:29Some may think this is all hype;
02:32others may not care to work for someone that will not hire them because of
02:36something found on the Internet or a social network page.
02:39Of course that's up to you, but at least be aware that it may happen.
02:45Ask yourself if you really want to take that chance.
02:48This attitude may change in the future. It may even become illegal, but for now
02:54at least, it's a reality.
02:56Create a professional online personification and image to be sure your dream
03:02job isn't rescinded simply because the hiring manager saw something negative
03:07on the Internet.
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9. Enhancing Your Chances with the Finishing Touches
Creating a cover letter
00:00To whom it may concern:
00:02I am applying for your position as a Technical Trainer at XYZ Company.
00:06Attached is my resume.
00:08Sincerely, MaryEllen Lockwood.
00:10If you think that this letter has the makings of a great cover letter, think again.
00:15MaryEllen here is missing a perfect chance to introduce herself as the perfect
00:19candidate for this particular position at this particular company.
00:23Just as your resume is your advertisement,
00:25your cover letter is part of your marketing campaign.
00:28If the hiring manager doesn't like what they read in your cover letter, they may
00:32never even read your resume.
00:34Your cover letter can even be the deciding factor between you and another
00:39otherwise equally qualified candidate.
00:41As you have learned in this course, each resume should be targeted towards a
00:46particular employer.
00:47In the same way, each cover letter should also be targeted and focused on the
00:52employer's unique needs and goals.
00:55The cover letter is a great opportunity to tell the employer why are the perfect
00:59fit for the job, by highlighting your top qualifications, achievements, and
01:04accomplishments that are transferable to this particular position.
01:08At this point in the game, you should have researched the employer and found
01:12your transferable skills that match this position.
01:15If not, go back and complete these steps and then pull the most pertinent
01:18information over into your cover letter.
01:20Think like the employer.
01:22What is it that you have to offer that will benefit the company or really make a difference?
01:28What makes you stand out from the crowd?
01:30Spell these things out in your cover letter.
01:33Never include information regarding what you want.
01:36Instead, you need to tell the employer what you can do for them, and don't simply
01:41repeat information that's contained in your resume verbatim.
01:44Instead, use this for highlight your most outstanding achievements in your career
01:49that match the skills they need.
01:52As far as the formatting of your header does, put together a professional-
01:56looking package by making your resume, cover letter, references, thank-you
02:01notes, and everything else that goes along in your package, all match for the
02:05same heading style.
02:07Keep in mind that your cover letter is an essential part of your
02:10marketing campaign.
02:11You saw the first example of MaryEllen's cover letter.
02:15Next, let's see how MaryEllen could drastically improve her chances of having
02:20the hiring manager review her resume and win in interview.
02:24The header information should include her name, the address, her contact
02:30information, her cell number of course, and email, and you could even include a headline.
02:36In the main body of your resume, you want to add a date of course, and of course
02:41you want to add the full address as snail mail.
02:44Be sure to add the reference, or as some people call it, the Re: line.
02:48Next, you want to make sure that you address the person by name if at all
02:52possible, not To Whom It May Concern.
02:56Following the salutation comes the body, and you want it to be an introduction.
03:01Following the introduction, you can put information, such as your matching skills.
03:07Of course this is optional, but I just showed you how you could create a table
03:12here that points out your five best skills that match the employer skills.
03:18Next, reiterate your qualifications, and then you can repeat also your contact
03:23information, and finally, thank them for their time and consideration.
03:28Add the closing, and the last thing that you want to put on your page is add the
03:33word enclosure, if you're adding your resume in snail mailing.
03:37A lot of people treat their cover letter as an afterthought and a rather
03:41unnecessary afterthought at that. I should know; I used to be one of them. But are
03:46they really need it?
03:48Are they important to your job search?
03:50If you think your resume is what's most important, you're correct, but before
03:54they can even see your brilliantly written resume,
03:58you must sell them first with your cover letter.
04:00Recently Robert Half Technology, a highly respected recruiting company, shared
04:05with me that the cover letter is usually the first thing a hiring manager sees;
04:10therefore, it may serve as a primary reason they move on to read your resume or not.
04:16A cover letter may be instrumental in your resume leaping to the top of the pile.
04:21According to their survey, 86% of executives polled said cover letters are very
04:27valuable when evaluating job candidates, and although the job application process
04:32is mostly conducted online nowadays, in the case a cover letter is still needed.
04:37Here are some important cover letter tips straight from the recruiters.
04:42It's wise to spend as much time perfecting your cover letter as you do your resume.
04:46Don't copy and paste from cover letter examples you find on the Internet.
04:50Cookie-cutter cover letters are boring,
04:53they aren't targeted to the job, and they don't reflect you.
04:57Begin by telling the screener which position you are applying for.
05:00Make it specific to each job.
05:02Don't send the same cover letter to every employer.
05:05If it sounds like a one-size-fits-all letter, you are more unlikely to get them
05:10to read your resume, let alone get an interview.
05:13Generic cover letters say a lot about a candidate.
05:16It shows lack of interest and a little laziness and then certainly not
05:20what you're going for. So keep it brief.
05:23A good rule of thumb is two to three paragraphs for an email and one page of printed.
05:28Tell the employer why and how you would be an asset to the company, by
05:33sharing how your qualifications, strengths, and accomplishments match the
05:38job specifications.
05:40Research the employer by reading industry publications, searching online, and
05:45talking to members of your professional network.
05:48You may then demonstrate your knowledge of the firm as you explain how your
05:51skills and background are fit in the cover letter.
05:55Avoid rehashing your resume in the cover letter.
05:57Look at your letter and resume as separate-but-related documents.
06:01They should complement one another without being overly repetitive.
06:05Use slightly different wording in a more conversational style then you would
06:09typically use in your resume.
06:11Use the hiring manager's name and the address if at all possible.
06:15If you don't know who to address it to, look on the company web site for
06:19an online directory.
06:20If you can't find it there, call the company and ask.
06:23Don't forget to be polite. You may be speaking to someone that will be an asset
06:27later, or even the hiring manager.
06:29Close the cover letter with a request for an interview.
06:33Add a catchy P.S. The P.S. always gets read and sometimes is the first thing
06:37they read instead of the last.
06:39Double-check and proofread.
06:42Carefully review your cover letter for flow and proper spelling and grammar.
06:46Then ask several others to proofread and critique as well.
06:49If someone the screener knows recommended you to apply for the position, you may
06:54want to include that person's name.
06:56Just be sure there is a good connection between the two if you can.
06:59If there is not a good connection between the two, you may blow your chances for
07:03the job right then and there.
07:04On the other hand, if the connection is the screener's best friend, it certainly
07:09couldn't hurt your chances.
07:11If you're responding to an advertisement in the paper, mention the publisher source.
07:16May certain the person's name you're addressing is spelled correctly and you're
07:19using the proper title.
07:21Use a colon after the name, not a comma. Colons are used for business letters,
07:25commas for personnel.
07:27Your cover letter may very will be the first thing a potential employer will see.
07:31Make sure it's not the last by writing a cover letter that will entice them to
07:34find out more about you by reading your resume.
07:37First things first.
07:39You must have a compelling cover letter to arouse interest in your resume, and
07:43then you must have a job-winning resume to obtain the interview.
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Compiling your references
00:00They loved your cover letter, adored your resume, and you aced the interview.
00:05Now you must carefully, and with much consideration, select your references.
00:11One bad or even half-hearted review of your character or your work habits
00:15may be the deciding factor between you and another candidate.
00:19You should pick both personal and professional references.
00:23A good number is between five and six people who you know, without a doubt, will
00:28give you raving reviews.
00:30Choose two to three personal references and three professional.
00:34You may want to select a few more just in case, for backup purposes.
00:38Choose folks that have known you preferably three years or more.
00:42It's best to use professional references, such as former
00:45co-workers, supervisors, professors, customers, or clients and colleagues.
00:51Ask them how they wish to be contacted.
00:53Some people don't like to be bothered at work.
00:56Ask if they prefer to be contacted on their work, their cell, or their home number.
01:01Same thing goes for their work email.
01:03Ask which email address they prefer to use.
01:06As far as your personal references go, select those that have known you for a long time.
01:11Personal references are mainly used as character references.
01:15Make sure that those you choose will sound professional during the call.
01:19You might choose company owners, folks you have done volunteer work with, or old
01:24college roommates you've known for years.
01:26If they have an impressive title, also include this information after
01:30checking with them.
01:32Also, ask if they would like for you to use their home or business address.
01:36Whether professional or personal preferences, make sure you pick those that will
01:40be able to confirm the details of your resume and will offer positive feedback.
01:46Your references should be on a sheet or by themselves.
01:49Use the same heading that you use on both your cover letter and your resume
01:53for a personal touch.
01:55Do not place your references in your resume or even refer to them in your resume.
02:01In other words, do not put the words 'References Available Upon Request' at the
02:06bottom of your resume.
02:08This is assumed by the employer.
02:10Just be certain that you have them ready and available when needed.
02:14Your references sheet should only be one page in length.
02:18Prior to using someone as a reference, be sure to ask permission first.
02:22If it's been several years since you've asked, call them again and verify it's still okay;
02:27be sure you don't assume.
02:28Also, you want to be sure that they know that they may be getting a call.
02:33This way they will be prepared and will be thinking what to say prior to the call.
02:37And it's important to discuss with them what they will say.
02:41If you find that they are the least bit hesitant about being your reference,
02:45they probably won't be a good reference at all.
02:48Thank them and move on to someone else that is enthusiastic about providing
02:52a reference for you.
02:54When you call your references to ask permission prior to using them, discuss a game plan.
02:59Give them a copy of your resume.
03:01Let them know about the position you are targeting and about the company.
03:05Give them the name of the person that will be calling if you know before hand.
03:10You may consider discussing the need for confidentiality.
03:13Again, if you find that they are the least bit hesitant about being one of your references,
03:19consider using someone else.
03:21They may be asked such questions as where did you meet?
03:24How long have you known this person?
03:26Are they a person of honesty and integrity?
03:29How would you rate the overall job performance?
03:32What are the key strengths and their weaknesses?
03:35Are they a team player?
03:36They may say, describe the quality of their work.
03:39They may ask, were you prompt and on time?
03:42They may ask a previous employer, would you rehire this person?
03:47What about the beginning and ending salary and their hire dates?
03:50These are just a few of the types of questions they may be asked.
03:54Be sure to coach your references about sensitive information and how you would
03:58like them to respond,
04:00such as your salary information.
04:02So, what type of information should you include?
04:06Well, you want to include their name, their title, the company, the address,
04:11the email, phone, and then down underneath the professional references, the relationship type.
04:19Whatever you do, pick your references carefully.
04:23You don't want something someone says about you this late in the game to change
04:26the employer's mind.
04:28Make your formatting professional and add a polished look by mirroring the
04:32formatting of your resume and your cover letter.
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Writing thank-you notes
00:00Did you know that the majority of people that interview fail to sent a
00:04thank-you note afterward?
00:05The good thing about this is when you send yours, you'll stand out from the
00:09crowd as being thoughtful and courteous,
00:11someone that respects the time that they took out of their busy schedules to meet with you.
00:15It also gives you a chance to reinforce your qualifications for the position.
00:19Send a thank-you note or email no more than 24 hours after your interview.
00:24You should send your thank-you note to each person you interviewed with.
00:28Try to get a business card from each person you meet with and sent each a separate note.
00:34This way you'll have the correct spelling of their name, their correct title,
00:38their address, the phone number, and email,
00:41when you're writing your thank-you notes.
00:43Each note should be a separate thank-you written towards each person, not a carbon copy.
00:48For example, perhaps you had a panel interview and you met with the HR Director,
00:53three would-be coworkers and one would-be boss.
00:56Send each a different thank-you note.
00:59Don't forget to also sent thank-you notes to each of your references.
01:03They took the time out of their busy schedules to help you out.
01:06Take the time out of your busy schedule to thank them properly.
01:10Also, consider sending thank-you notes to anyone that gave you a lead or has assisted you
01:15in any way along your job-search journey.
01:17A lot of folks struggle as to what to say in their thank-you notes.
01:22Whatever you do, don't copy line for line from a book or something you found on the Internet.
01:27Be professional, polite, and let your own personality shine through,
01:32not straight from Joe Schmoe's www.bestthankyoulettersever.com.
01:38Let's look at a few suggestions on what to include.
01:41First of all, thank them for taking the time to meet with you.
01:45Convey excitement and interest in the position and thank them for the
01:49information you received during the interview.
01:51Reiterate your top qualifications for the job.
01:54Try to include unique things that make you the perfect candidate for the position.
02:00Align yourself with the expectations of the employer for this particular
02:04position by highlighting a couple of the things the interviewers singled out as
02:08the most important to perform this specific job and how you can outperform
02:13those expectations.
02:15Add any additional information you may have forgotten to mention during the interview.
02:20Give them your contact information once again.
02:22Be sure to include your email and cell phone.
02:26Conclude with the sentence such as, "Thank you for your time and consideration."
02:30Use "Respectfully" or "Sincerely" as you are closing.
02:34A lot of times I've heard people say that you should tell them when you will be back in touch.
02:39I personally think that this is a bit pushy.
02:41They have your contact information.
02:44The time and date you specify may not be a good time of the day for them.
02:49Instead, let them contact you at a time convenient for them by saying,
02:53"I'll look forward to hearing from you soon" after giving them your contact information.
02:58This is much more respectful and considerate of their time and schedule,
03:02unless of course you're in sales in this type of action is expected and
03:06respected by the interviewer.
03:08Or the interviewer stated a time and date during the interview for you to
03:12get in touch with them, such as, "Give me a call on Friday at 2.
03:17We should know of our decision by that time."
03:19The course this isn't very common.
03:22What about countries other than America?
03:25Should you send a thank-you note?
03:27Once again, it depends--
03:29in this case, in which country you live.
03:31In some countries, such as Japan, sending a thank-you note is not expected.
03:35There you may instead need to send a small gift as an expression of gratitude to
03:40someone that gave you the job lead.
03:42In most of Europe and the UK, thank-notes are not traditionally sent, and the
03:48employer is the one that is expected to the following up.
03:51And if you're in Latin America it's your choice.
03:54If given the choice, I would say go for it.
03:57It certainly wouldn't hurt your chances to take it a step further than other candidates.
04:02As for Rome, I would say, when in Rome, do as the Romans do.
04:06You get my point, even if it is a bit silly.
04:09Just be sure to follow the etiquette of the country for which you are applying.
04:13Should you use the formal and traditional means of sending a thank-you note
04:18through snail mail, or is it appropriate to send your thank-you note via email?
04:22Its another of those 'it depends' answers.
04:25If the company or interviewer is more traditional, you should send via snail mail.
04:30On the other hand, if all of your correspondence thus far has been using
04:34electronic means, then you may continue in this vein.
04:37Also, sometimes there is a sense of urgency, as far as time is concerned.
04:43Do you know if you are one of the last candidates that they were interviewing?
04:46Do you know when they will be making a decision?
04:49If time is of concern, you may opt out for a quicker email thank you, just so
04:55you are certainly received prior to making their decision.
04:58Sending a thank-you note may just well be your center in getting the job.
05:03It shows you have proper etiquette and manners.
05:06It can be yet another way of restating your qualifications, and it puts you in
05:11front of the interviewer once again.
05:13Since there are so many others that are no longer showing his respect for the
05:17employer's time and consideration,
05:19it is yet another way of making you and your qualifications stand out from the crowd.
05:24Don't miss this important step in cinching the deal by showing your esteem and
05:29respect for the employer, your excitement about the job, and how your top
05:34qualifications make you the best candidate for the position.
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Printing, copying, and the importance of paper
00:00So you have completely your masterpiece and you're ready to print it out and
00:04send to the employer, or are making copies to bring with you to the interview. Whew.
00:09It's been a lot of hard work but worth it.
00:12Now it's time to get out the fluorescent green paper and spray it down with
00:15your favorite scent. Wait, don't do it.
00:19If you do, all of your hard work will go down the drain.
00:23You may have seen fluorescent pink paper sprayed with a favor perfume make a
00:27real impression on the professors at Harvard Law in the movies.
00:30I'll let you in on a secret.
00:33In the real world, most especially the professional world, that wouldn't have
00:37gone over as well as it did in Hollywood.
00:40Stay professional throughout your job search.
00:42You have done all of his hard work so far to make the contents of your resume
00:47and cover letter perfect.
00:48The home stretch is not the place to slow down.
00:51Believe it or not, even the paper you use is part of your marketing campaign.
00:57Before a potential employer can read your resume,
01:00they must visually see your resume and then physically touch and feel the paper.
01:05Even if you're not snail mailing, you will be giving them a physical copy
01:09during the interview.
01:11Both of these senses can make a good or a bad impression on your audience.
01:16If the employer sees a resume that is visually appealing, it will entice them to pick it up.
01:23Fluorescent green will only entice an employer to pick it up and throw it in the trashcan.
01:28After picking it up, they can either feel cheap copy paper or a sophisticated
01:34and classier cotton fiber bond or linen blend.
01:38Make a quick run to any office supply store and invest in buying resume paper.
01:44You can also order off the Internet as well.
01:46As far as colors go, stay away from anything florescent.
01:51Stick with a light professional-looking color such as cream, white, beige, or a light gray.
01:57My personal favorite is cream-colored paper.
02:00Whatever you pick, just make sure it looks professional.
02:03Most resume papers are a bit heavier than the standard paper.
02:07For example, standard is 20 bond, or 80 GSM outside the US,
02:13while resume paper is a little thicker, about 24-28 bond, or 120 GSM outside the US.
02:21It is much more durable, feels better to the touch, and has a much more polished look.
02:27Next, make sure you use a laser printer as opposed to inkjet.
02:31Most copy stores nowadays have nice laser printers you can utilize.
02:35Create a file on the thumb drive for your resume and cover letter and for your references.
02:40This is something else most of the upper-end copy stores allow for.
02:44You just put the thumb drive in the laser printer or copier, slide in your
02:48credit card, and you're off to the races.
02:50You would be very surprised at the difference between a resume printed on an
02:54inkjet printer and a resume printed from a laser--most especially when printed
02:59on the cotton fiber and linen blends.
03:02Don't stop before you get to the finish line by putting your masterpiece in the
03:06wrong canvas and buying a cheap frame.
03:09Consider the type of paper you purchase as part of your marketing campaign.
03:13By purchasing quality, professional paper and using the best printer available,
03:18you will appeal to both the employer's sense of sight and touch,
03:22even if they don't realize it's happening. There are more nerve endings in a
03:27person's fingertips than just about any other part of the body;
03:31therefore, utilizing quality paper will make them feel, quite literally, that you
03:37are a person of quality.
03:39Using a high-quality printer will let them see clearly you are the
03:43professional that you are.
Collapse this transcript
Conclusion
Goodbye
00:01Thanks so much for joining me.
00:03I know that searching for a job, especially
00:06in today's market, can be confusing, frustrating and even a bit intimidating.
00:12Whatever you do, don't give up.
00:15Keep focused and remember to target each resume that you write towards each
00:20individual employer, starting with the employer you would like to work for most
00:25and working your way on down, if that even becomes necessary.
00:30It's important to know what you want,
00:31what the employer wants, and match your skills to their needs.
00:38I hope that this course helped to clear up some of the confusion of how to best
00:42build your resume and marketing campaign,
00:44and that this course on creating an effective of resume will help you find
00:49the job of your dreams.
Collapse this transcript


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