Answering questions using the SAR method
Video: Answering questions using the SAR methodIn this video, we'll be looking at answering a question using the SAR method. In the following scene, Eric will answer the interviewer's question by describing the situation, explaining his actions, and letting his interviewer know the results. Let's see what this looks like. >> So tell me about a time when you managed a project with team members from other departments and faced a challenge. >> Okay, let's see well, when I was with my former company I managed a project that involved representatives from sales, marketing and an outside agency.
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Ace your interview and land the job you want. Join author Valerie Sutton as she explores the different types of interview questions and styles you might expect, and how to prepare for them by researching the company and practicing your answers. Uncover the best ways to create a good first impression and navigate the interview, as well as handle the tricky questions and identify the unlawful ones. Plus, learn how to assess your own performance, thank the company for their time, and follow up on a decision.
- Understanding interview formats
- Anticipating questions and preparing answers
- Researching potential employers
- Establishing good body language in the interview
- Reviewing your performance
- Answering questions using the Situation-Action-Result method
Answering questions using the SAR method
In this video, we'll be looking at answering a question using the SAR method. In the following scene, Eric will answer the interviewer's question by describing the situation, explaining his actions, and letting his interviewer know the results. Let's see what this looks like. >> So tell me about a time when you managed a project with team members from other departments and faced a challenge. >> Okay, let's see well, when I was with my former company I managed a project that involved representatives from sales, marketing and an outside agency.
our goal was to increase the market share for one of our existing products. So I used the project plan that I built into a spreadsheet that listed all the tasks and the time frame for when those tasks were due. And I also listed the people who were responsible for each task. And then, I set up semi-weekly meetings for the project team to review all action items that were due. Now as far as challenges, wow, that's that's a good question. Well, there was one member of the sales team that was constantly late with his projects.
So I scheduled a one on one meeting with him to determine what was preventing him from completing his projects on time. And I also explained to him that the whole project was going to fall behind if he kept missing his due dates. And as it turns out, we were near the end of the quarter and he was behind on his sales quota. So he was focusing all of his attention on sales. I didn't ask okay, is there anything I can do to help you out or to assist you. And I also asked if there's someone else in the sales department who could assist. Now in the end there was a sales administrator who actually helped him complete his project.
So, because of my intervention, we were able to increase our market share by 25%. And bring the project in under budget and on time. >> Impressive. Congratulations. >> Thank you. >> As you can see, Eric framed the situation well, by describing the scope and impact of the project collaboration. He then went on to describe his actions, using specific examples and tools he used to complete the tasks. Finally, he shared his results in a challenging situation that showed his successful strategies for dealing with difficult team members. Based on his descriptive answer, the interview can develop a clear picture of how he might manage a project at her organization.
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- Q: Where can I learn more about communication skills?
- A: Discover more on this topic by visiting communication skills on lynda.com.
- Q: This course was updated on 6/05/2013. What changed?
- A: We added new videos on handling tricky and possibly illegal interview questions, what your body language says about you, and how to answer questions with the SAR (Situation-Action-Result) method.
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