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In this course, Patrick Crispen teaches the ins and outs of Blackboard 9 so that educators and trainers can get up to speed in the system quickly—even if they've never used Blackboard before. The course explores customizing a course site, managing users, and adding and organizing content, including multimedia. It also shows how to perform student assessments in the Grade Center, as well as how to communicate with students and encourage participation and collaboration.
Well, we are almost done and I want to thank you for joining me on this tour of Blackboard 9. We've really only scratched the surface of what's available in Blackboard 9, but we did want to cover the essentials. What I want to do now before we leave is I want to point you in the direction of some great resources that can help you as you start using Blackboard more and more with your student. The best resource really is going to be your institution's help desk or central IT. Chances are your help desk has created handouts, customized movies, telephone support, and drop-in support is probably going to be available.
They may even offer webinars and workshops and seminars. When in doubt, call the help desk or whoever manages Blackboard at your institution. And as a favor to me, from time to time when Blackboard is working and doing something right, call them and thank them. Working and supporting on Blackboard can be a thankless job,. Getting a pat on the back, these people really deserve it. Now with Blackboard used by thousands of institutions around the world, there are lots of Blackboard support information resources available to you on the World Wide Web.
For example, let me go to Google and I'll just type in Blackboard 9.1 adaptive release. That's the topic we didn't have time to talk about and I've got 40,000 hits for Blackboard 9.1 adaptive release. So Google is a wonderful resource for you to find information. Do include the version of Blackboard when you do searching, because Blackboard's been around for a while. I think I started using it in Blackboard 5. We are now up to Blackboard 9.
Your help desk can tell you what version your institution is running. The other place that you can go is check YouTube. Remember, most institutions are also creating videos that they have customized just for the institution's look and feel and the features that they've enabled and disabled. So if I do again Blackboard 9.1 adaptive, I am going to find movies that are specifically made about that particular topic. Now one word of warning.
Each campus has its own look and feel in Blackboard and in fact their own settings. So when you search Google or you research YouTube, what you see on your screen may not exactly match what's available in your version of Blackboard, but it should be close. Finally Blackboard Inc., the company that makes the Blackboard software, also has some resources that have been steadily improving over the past year or so. If you haven't checked out the Blackboard Help site in awhile, check it out again.
Go to help.blackboard.com. Now this is only going to be for Blackboard 9.1, not 9.0. But I want you to notice that there is a Student Help section, an Instructor Help section and even one for Administrators. If I click on the Instructor Help section, it actually opens up a Web help tool. It shows me some frequently asked questions like why can't I log into Blackboard or why am I getting browser errors or how do I make a course available to students. Well, you watched my movie, I already showed you how to do that, but you can click on any of these links.
There is a search box up here. The thing about the search box is you have to know about exactly what you are looking for. My recommendation is if you know what you're looking for, search for it. For example, if I type adaptive release, it gives me information about it. But you can also down here at the bottom click on the Table of Contents and notice that there is a Help Guide for Students, also a Help Guide for Instructors, and then this is actually broken down piece by piece.
So I can see information about announcements, about contacts, about the course calendar, things we've talked about in this movie, but if you're interested in learning more, for example here's some information about the course calendar or how to access it, and they have pictures. Again, the pictures may not match exactly what you see on your campus as Blackboard instance, but there it is. It's actually kind of helpful. So remember what you're seeing here is going to be generic information. Your institution may have disabled some of the tools or features mentioned in these help guides.
When in doubt, contact your help desk. Well, that's it! We are at the end. Thank you again for joining me! Have a safe and productive academic term!
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