IT Service Management: ISO20000 Preview

IT Service Management: ISO20000

With Suzanne Van Hove Liked by 2,462 users
Duration: 4h 50m Skill level: Advanced Released: 9/8/2014

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Course details

Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.

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Contents

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